Quic Broadband - Anyone Heard of Them?

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21 posts

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#2986945 23-Oct-2022 17:50

Just switched to Quic today from Voyager thanks to @ssamjh’s write up.

Internet was down for a few hours between the old ISP dropping me at 7am and Quic connection coming online around 10am.

Happy with the performance so far, thanks Quic!

ssamjh

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#2986949 23-Oct-2022 18:22

lloydw: Just switched to Quic today from Voyager thanks to @ssamjh’s write up.

Internet was down for a few hours between the old ISP dropping me at 7am and Quic connection coming online around 10am.

Happy with the performance so far, thanks Quic!

Glad you took the plunge :D

Whitianga, Coromandel - Quic Sprinter - Ref (free setup): R893192EGADLZ

Smokeping: Quic / Voyager / Starlink

Coromandel Webcam Network

cjkbarnett

37 posts

Geek

#3000500 23-Nov-2022 21:06

@quic
Odd question, but do you guys support 2nd port ONT activation? Or is that down to the network provider (enable, chorus ect)?

quic

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#3000503 23-Nov-2022 21:09

cjkbarnett: @quic
Odd question, but do you guys support 2nd port ONT activation? Or is that down to the network provider (enable, chorus ect)?

Sure do! When placing an order, just put a note in that you want the connection on another port on the ONT. Available across all LFCs. 👍

Quic Broadband
quic.nz - The telco who puts you in charge!

cjkbarnett

37 posts

Geek

#3000660 23-Nov-2022 22:29

quic:
cjkbarnett: @quic
Odd question, but do you guys support 2nd port ONT activation? Or is that down to the network provider (enable, chorus ect)?

Sure do! When placing an order, just put a note in that you want the connection on another port on the ONT. Available across all LFCs. 👍

Oh awesome! Also do you guys place an order for fibre? Or do I need to have an existing connection. Having a mare of a time getting skinny and enable to do anything in regards to getting fibre at my address. Like pushing water uphill with a rake.

Would like to bail on skinny entirely and move to you guys idealy.

quic

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#3000662 23-Nov-2022 22:36

cjkbarnett: Oh awesome! Also do you guys place an order for fibre? Or do I need to have an existing connection. Having a mare of a time getting skinny and enable to do anything in regards to getting fibre at my address. Like pushing water uphill with a rake.

Would like to bail on skinny entirely and move to you guys idealy.

Absolutely we do! Don't have to have an existing connection.

We'd love to welcome you on board. Rest assured we'll keep you up to date with how your install is tracking along with any info we receive from Enable. 👍

There can be occasions where things like consents from neighbours in high impact installs can cause delays that we can't speed up, but we'll keep you informed.

Quic Broadband
quic.nz - The telco who puts you in charge!

jbergler

43 posts

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#3000689 24-Nov-2022 08:39

Hey @quic - I upgraded a connection from 50 -> 300meg this week. Web interface has updated saying its on the new plan, got an email with a time for the change as well.

Speeds haven't updated though, and I have both rebooted the ONT and the CPE. Any chance the web interface is lying to me when it says the change is complete?

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quic

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#3000690 24-Nov-2022 08:40

jbergler:

Hey @quic - I upgraded a connection from 50 -> 300meg this week. Web interface has updated saying its on the new plan, got an email with a time for the change as well.

Speeds haven't updated though, and I have both rebooted the ONT and the CPE. Any chance the web interface is lying to me when it says the change is complete?

Hiya! Fire me a DM here with your name on account and address please - I'd love to look into this for you!

Quic Broadband
quic.nz - The telco who puts you in charge!

jskiltz

217 posts

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#3002245 27-Nov-2022 19:27

Just signed up to Quic and was connected Friday afternoon - 2 hours after the fibre install was completed.

Fantastic service!

quic

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#3002580 28-Nov-2022 12:07

jskiltz:

Just signed up to Quic and was connected Friday afternoon - 2 hours after the fibre install was completed.

Fantastic service!

Great to have you on board! 🙌

Quic Broadband
quic.nz - The telco who puts you in charge!

ssamjh

341 posts

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#3003314 29-Nov-2022 19:50

The lovely folks at Quic have set me up with a secondary line to test out their new BNG in Auckland in hopes to reduce packet loss.

Here's the new Smokeping instance to track their progress, I've been told that it's very much a beta connection and may go down, so if there's packet loss, it's probably that. https://home.sjh.at/testsmokeping/

Whitianga, Coromandel - Quic Sprinter - Ref (free setup): R893192EGADLZ

Smokeping: Quic / Voyager / Starlink

Coromandel Webcam Network

quic

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#3003316 29-Nov-2022 19:56

ssamjh:
The lovely folks at Quic have set me up with a secondary line to test out their new BNG in Auckland in hopes to reduce packet loss.

Here's the new Smokeping instance to track their progress, I've been told that it's very much a beta connection and may go down, so if there's packet loss, it's probably that. https://home.sjh.at/testsmokeping/

Thanks again for your help on this! Your thorough end-user testing and analysis is paramount to helping our team gain real-world information and build an even better service for everyone! 👍

Quic Broadband
quic.nz - The telco who puts you in charge!

ctv

45 posts

Geek

#3009280 12-Dec-2022 22:00

We just had our internet go down for a brief second, and after looking at Sams smokeping graphs, it looks like he also caught it. Is there any progression on the packet loss problem?

ssamjh

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#3009283 12-Dec-2022 22:07

ctv:

We just had our internet go down for a brief second, and after looking at Sams smokeping graphs, it looks like he also caught it. Is there any progression on the packet loss problem?

I messaged them and it was a DDoS attack.

As for the packet loss, I am currently testing a new setup they have and it seems much better. There's a link to the "test" instance in my signature.

Whitianga, Coromandel - Quic Sprinter - Ref (free setup): R893192EGADLZ

Smokeping: Quic / Voyager / Starlink

Coromandel Webcam Network

ctv

45 posts

Geek

#3009285 12-Dec-2022 22:18

ssamjh:

ctv:

We just had our internet go down for a brief second, and after looking at Sams smokeping graphs, it looks like he also caught it. Is there any progression on the packet loss problem?

I messaged them and it was a DDoS attack.

As for the packet loss, I am currently testing a new setup they have and it seems much better. There's a link to the "test" instance in my signature.

That's good news. Are you able to get more information about this DDoS attack? I'd love to know whether they were exploiting something or just saturating ports. I pray that downing the entire ISP doesn't become a common thing.

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