Quic Broadband - Anyone Heard of Them?

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37 posts

Geek

#3009651 13-Dec-2022 21:08

Mine went down at the same time, got an email from Hetrix Tools saying my media server was offline. Was only for a few minutes though, would've never noticed otherwise

CYaBro

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#3010179 15-Dec-2022 11:42

Going to sign up now. :)

Hello, Speed Demons! 🚀 – Quic Broadband

Opinions are my own and not the views of my employer.

quic

233 posts

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#3010230 15-Dec-2022 11:54

ssamjh:

I messaged them and it was a DDoS attack.

As for the packet loss, I am currently testing a new setup they have and it seems much better. There's a link to the "test" instance in my signature.

Sure was! Biggest we've seen in a long time at over 6 million pps! Our mitigations picked up the attack and after fighting with inline protections for a few minutes (which is what you observed), realised the attack was too substantial and automatically blackholed the impacted IP(s) for a period of time .

As part of being open and also educating everyone, I'm quietly working internally in putting a blog post together on the evolving attacks we're seeing, and how we work to protect the network - so watch this space! 😊

As Sam has pointed out, he's kindly assisting us in testing out a new network setup which is going very well and helping this significantly. All testing is progressing well, and we've already started on moving customers to the new platform - woohoo!

CYaBro:

Going to sign up now. :)

Hello, Speed Demons! 🚀 – Quic Broadband

Woohoo, welcome to the family @CYaBro! 🙌

You didn't waste any time picking up on our latest announcement that Hyperfibre is now available! 🚀

Initially we're starting with the 2Gbps profile while we continue our testing and refining of the 4Gbps and higher profiles, which we'll launch thereafter.

If anyone is interested, please have a look through our latest post linked in @CYaBro's post!

Loving all your feedback everyone!

Quic Broadband
quic.nz - The telco who puts you in charge!

ctv

45 posts

Geek

#3010370 15-Dec-2022 15:05

quic:

ssamjh:

I messaged them and it was a DDoS attack.

As for the packet loss, I am currently testing a new setup they have and it seems much better. There's a link to the "test" instance in my signature.

Sure was! Biggest we've seen in a long time at over 6 million pps! Our mitigations picked up the attack and after fighting with inline protections for a few minutes (which is what you observed), realised the attack was too substantial and automatically blackholed the impacted IP(s) for a period of time .

As part of being open and also educating everyone, I'm quietly working internally in putting a blog post together on the evolving attacks we're seeing, and how we work to protect the network - so watch this space! 😊

As Sam has pointed out, he's kindly assisting us in testing out a new network setup which is going very well and helping this significantly. All testing is progressing well, and we've already started on moving customers to the new platform - woohoo!

I will be looking forward to the blog post, always nice to read that sort of stuff.

Regarding the new setup, can I reach out to have my service moved over?

quic

233 posts

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#3010371 15-Dec-2022 15:07

ctv:

I will be looking forward to the blog post, always nice to read that sort of stuff.

Regarding the new setup, can I reach out to have my service moved over?

Absolutely 😄

Fire me a message here with the name on your account and address!

Quic Broadband
quic.nz - The telco who puts you in charge!

hsvhel

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#3010632 16-Dec-2022 10:00

What's the current average wait time on cutover. I am interested in changing but time of year and such...

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quic

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#3010634 16-Dec-2022 10:02

hsvhel:

What's the current average wait time on cutover. I am interested in changing but time of year and such...

If you order before the 22nd and enter "ASAP" in the order form, you should be across in under 6 hours. 🚀

You can also specify a specific date, and any time on the hour between 6am-9pm.

Quic Broadband
quic.nz - The telco who puts you in charge!

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hsvhel

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#3010635 16-Dec-2022 10:05

quic:

hsvhel:

What's the current average wait time on cutover. I am interested in changing but time of year and such...

If you order before the 22nd and enter "ASAP" in the order form, you should be across in under 6 hours. 🚀

You can also specify a specific date, and any time on the hour between 6am-9pm.

Epic, Will check home to confirm no life or death if it drops netflix. Need to keep the kids happy

Will fill out paperwork

Referral Link Quic

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quic

233 posts

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#3010638 16-Dec-2022 10:07

hsvhel:

quic:

If you order before the 22nd and enter "ASAP" in the order form, you should be across in under 6 hours. 🚀

You can also specify a specific date, and any time on the hour between 6am-9pm.

Epic, Will check home to confirm no life or death if it drops netflix. Need to keep the kids happy

Will fill out paperwork

Definitely have your priorities in order! 😂

Awesome, look forward to welcoming you on board!

Quic Broadband
quic.nz - The telco who puts you in charge!

hsvhel

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#3010643 16-Dec-2022 10:14

OK, should be there for a connection Monday

Order ending 6693

Easy Sign up!

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ssamjh

345 posts

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#3010646 16-Dec-2022 10:21

snowflake:

Signed up to Quic after reading through all the tests and discussion here and the other thread. Decided to cut ties with Slingshot (I joined stuff fibre) since they refused to offer any better pricing without locking me in for 12 months.

They said it would be connected at 6am today, and sure enough at exactly 6am today it was all systems go. Not sure whether as a new customer I'm on the "new network setup" from the get-go or not, but I'm excited to see how things work out. Only issue so far is no IPV6 working, but I'm fairly sure that's more of an issue with my router. I've only been connected for an hour and a half so haven't exactly spent that much time troubleshooting :D

Hopefully using your referral worked @ssamjh as a token of appreciation for all your testing and write-ups :)

Thank you ♥️

The amount of referrals I've had from the GZ community is really heart warming.

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hsvhel

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#3010649 16-Dec-2022 10:22

ssamjh:

snowflake:

Signed up to Quic after reading through all the tests and discussion here and the other thread. Decided to cut ties with Slingshot (I joined stuff fibre) since they refused to offer any better pricing without locking me in for 12 months.

They said it would be connected at 6am today, and sure enough at exactly 6am today it was all systems go. Not sure whether as a new customer I'm on the "new network setup" from the get-go or not, but I'm excited to see how things work out. Only issue so far is no IPV6 working, but I'm fairly sure that's more of an issue with my router. I've only been connected for an hour and a half so haven't exactly spent that much time troubleshooting :D

Hopefully using your referral worked @ssamjh as a token of appreciation for all your testing and write-ups :)

Thank you ♥️

The amount of referrals I've had from the GZ community is really heart warming.

Thank you for starting the thread, it was this that prompted my change.

Referral Link Quic

Free Setup use R502152EQH6OK on check out

hsvhel

1237 posts

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#3011885 19-Dec-2022 08:45

Hey guys
Can someone in here flick me a PM about connection please

Cutover came and went, won’t connect

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quic

233 posts

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#3011920 19-Dec-2022 09:56

hsvhel: Hey guys
Can someone in here flick me a PM about connection please

Cutover came and went, won’t connect

That's not great! Fire me a PM here with name on your account and address, and I'll get the brainboxes to take a peek for you.

Quic Broadband
quic.nz - The telco who puts you in charge!

hsvhel

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#3012305 20-Dec-2022 12:20

Just drop a note here.

The support was great, in what was....and still is an oddity situation

Connected and happy.

Cheers Team

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