Not sure about the value proposition with QUIC

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genegeney

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#309427 18-Oct-2023 11:53

Hi all,

I'm currently with 2Degrees, and have been for a couple of years now, but am not especially impressed with their service. Since the recent network changes, I've also experienced a decrease in overall performance where previous >90 mb/s downloads are now significantly slower. Talking to them about this, especially as a tech savvy person, is like trying to get blood out of a stone. After they do their basic troubleshooting, the L2 people just wash their hands of it. So I'm looking at other options.

QUIC seem like a good ISP for tech savvy people, but I'm a bit puzzled by the value proposition. I pay $90p/m for 2Degrees 900/400 fibre. This includes a static IP and a discount for an annual subscription and having a mobile phone with them. QUIC want $95 p/m and, whilst this isn't locked to a subscription, it doesn't include the static IP, no router, no support and some network issues whilst they scale up to suit demand. Why would I pay more for less? If the price was more competitive, I would have already placed my order to move across.

Thoughts? Am I missing something?

Cheers, Gene.

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#3148751 18-Oct-2023 12:03

That $90 will go up.

2degrees website currently shows that plan at $109 or $99 if you have a 2degrees pay monthly mobile plan.
Both on a 12 month contract otherwise you pay $99 connection fee.
Doesn't include a router either unless you pay $199 for the Orbi or rent for $5 a month.
And no mention of a static IP.

Opinions are my own and not the views of my employer.

michaelmurfy

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#3148900 18-Oct-2023 16:16

There are massive changes happening with Quic also (I know this as I am testing them as part of their beta program). I also personally switched from 2degrees to them and on 2degrees I even had a /29 IPv4 subnet (a perk given to me from an old staff member there) much like your Static IP but as a new customer to 2degrees I would get CG-NAT, have to pay $10/mo extra for a Static and have to deal with a call centre.

If you're happy with 2degrees then that's fine but for me on Quic's new network I actually find Quic to be on-par, if not better than 2degrees with speed and they've got some changes scheduled to fix up the rest of their problems.

Read their status update here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=307025

They're a smaller provider. For me, they're on par with what I was paying with 2degrees (which was $99/mo) and I am more than happy giving a smaller provider more especially since they give me tools to diagnose my own connection and log faults myself. I fully understand Quic isn't for everyone, but I personally really like them based on how open they are, the fact they want to work with their customers to improve their service and their network is improving every day as the beta takes place plus also there are more changes coming through to enable full customer management without the need to talk to anyone at Quic.

Michael Murphy | https://murfy.nz
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tccki

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#3149950 18-Oct-2023 21:22

It sounds like you're asking to be convinced. I wrote in another thread about my observations around Quic but can give you something more contextually suited here.

I can all but guarantee you will see the value of your monthly 2degrees payment continue to decrease as Vocus strives to extract more margin out of their new purchase. The ability to ask for help with my Wi-Fi or received a canned response about a service outage out of my control (let's face it the bulk of calls) is not adding value for me. Most customers won't actually notice much change, by design.

Right now I think you will value the connection stability of 2degrees more, but that's a metric that you can only view the history of and I suspect this gap will close over time. If you are enthusiastic about network performance & capabilities (current and future that I can't reliably separate enough to talk about yet), self-service and metrics then you're going to like Quic a lot more. For the homelab demographic in NZ, I believe Quic is just about ready to blow every other ISP out of the water.

nztim

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#3149972 19-Oct-2023 02:55

2degrees is will go up once your contract is up.

I pay $86.96 with a static with Sky Broadband (2degrees under the hood) fully expect this to go up

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

genegeney

66 posts

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#3150072 19-Oct-2023 10:58

Thanks all - appreciate your help. Have signed up this morning - going to give Hyperfibre a go!

I used your referral code Michael.

genegeney

66 posts

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#3150100 19-Oct-2023 13:01

Grrrr - got to wait a month for Chorus to come and install the new ONT. Oh well.

CYaBro

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#3150105 19-Oct-2023 13:10

genegeney:

Grrrr - got to wait a month for Chorus to come and install the new ONT. Oh well.

Be interested to know which ONT you get for Hyperfiber.

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genegeney

66 posts

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#3150107 19-Oct-2023 13:11

CYaBro:

Be interested to know which ONT you get for Hyperfiber.

Sure, will update here once it's installed. Hopefully edition 1 as, by all accounts, that's the better of the two despite being a bit bulkier.

Vindy500

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#3150438 20-Oct-2023 11:47

genegeney:

CYaBro:

Be interested to know which ONT you get for Hyperfiber.

Sure, will update here once it's installed. Hopefully edition 1 as, by all accounts, that's the better of the two despite being a bit bulkier.

I can 100% guarantee to you that it will be the first gen

CYaBro

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#3150442 20-Oct-2023 11:53

Vindy500:

I can 100% guarantee to you that it will be the first gen

I'm waiting for the 2nd gen to start rolling out before moving to Hyperfiber.
The ONT needs to be mounted on the wall inside my wall cabinet where the current one is.

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Batman

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#3150476 20-Oct-2023 12:53

michaelmurfy:

There are massive changes happening with Quic also (I know this as I am testing them as part of their beta program). I also personally switched from 2degrees to them and on 2degrees I even had a /29 IPv4 subnet (a perk given to me from an old staff member there) much like your Static IP but as a new customer to 2degrees I would get CG-NAT, have to pay $10/mo extra for a Static and have to deal with a call centre.

If you're happy with 2degrees then that's fine but for me on Quic's new network I actually find Quic to be on-par, if not better than 2degrees with speed and they've got some changes scheduled to fix up the rest of their problems.

Read their status update here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=307025

They're a smaller provider. For me, they're on par with what I was paying with 2degrees (which was $99/mo) and I am more than happy giving a smaller provider more especially since they give me tools to diagnose my own connection and log faults myself. I fully understand Quic isn't for everyone, but I personally really like them based on how open they are, the fact they want to work with their customers to improve their service and their network is improving every day as the beta takes place plus also there are more changes coming through to enable full customer management without the need to talk to anyone at Quic.

i am completely satisfied with Spark, have not had a single issue over the last 25 years i've been with them, moved houses quite a number of times. speedtest always as advertised, never drops.

however this hyperfibre quic offering is tempting. 2000/2000 vs 900/480 as i understand?

what do you mean "fix up the rest of their problems"? do they have drops? do they piggyback off another company like mobile resellers?

ssamjh

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#3150479 20-Oct-2023 13:09

Batman:

michaelmurfy:

There are massive changes happening with Quic also (I know this as I am testing them as part of their beta program). I also personally switched from 2degrees to them and on 2degrees I even had a /29 IPv4 subnet (a perk given to me from an old staff member there) much like your Static IP but as a new customer to 2degrees I would get CG-NAT, have to pay $10/mo extra for a Static and have to deal with a call centre.

If you're happy with 2degrees then that's fine but for me on Quic's new network I actually find Quic to be on-par, if not better than 2degrees with speed and they've got some changes scheduled to fix up the rest of their problems.

Read their status update here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=307025

They're a smaller provider. For me, they're on par with what I was paying with 2degrees (which was $99/mo) and I am more than happy giving a smaller provider more especially since they give me tools to diagnose my own connection and log faults myself. I fully understand Quic isn't for everyone, but I personally really like them based on how open they are, the fact they want to work with their customers to improve their service and their network is improving every day as the beta takes place plus also there are more changes coming through to enable full customer management without the need to talk to anyone at Quic.

i am completely satisfied with Spark, have not had a single issue over the last 25 years i've been with them, moved houses quite a number of times. speedtest always as advertised, never drops.

however this hyperfibre quic offering is tempting. 2000/2000 vs 900/480 as i understand?

what do you mean "fix up the rest of their problems"? do they have drops? do they piggyback off another company like mobile resellers?

Check out the thread Michael linked. The biggest "issue" is the small amount of consistent packet loss.

As for the value, I love the idea of being able to manage my own connection without dealing with customer support. Like Michael, I'm currently beta testing some of their new tech and it's looking very promising, espeically with the packet loss situatuon!

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michaelmurfy

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#3150501 20-Oct-2023 14:37

Batman: what do you mean "fix up the rest of their problems"? do they have drops? do they piggyback off another company like mobile resellers?

They also fully run their own network (Quic is owned by Vetta) and don't piggyback off anyone else. The small packet loss seriously isn't that bad but they know what the problem is here and are fixing it up with some maintenance windows over the coming weeks so am not bothered at all. Faults happen with any provider.

genegeney

66 posts

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#3150505 20-Oct-2023 14:52

Vindy500:

I can 100% guarantee to you that it will be the first gen

Good good - shame I missed the self-install trial as it'd not be a challenge to unplug a fibre cable and plug it into a new device :)

Vindy500

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Chorus

#3150514 20-Oct-2023 15:25

genegeney:
Vindy500:

I can 100% guarantee to you that it will be the first gen

Good good - shame I missed the self-install trial as it'd not be a challenge to unplug a fibre cable and plug it into a new device :)

Working on it :)

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