Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


maccasparks

39 posts

Geek


#154582 1-Nov-2014 09:54
Send private message

Howdy

My 3year and 4month old 609 had the HDMI fault with the audio cutting out. This had been going on for a while but I thought it was my TV signal,Hdmi leads,player etc. Took a while to figure out. Sent it away to Avalon and received the Onkyo back after 15 days - no charge - new HDMI PCB and all fixed. Big ups to Onkyo and Avalon to sort this known issue with the extended extended warranty!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
alasta
4784 posts

Uber Geek

Trusted
Subscriber

  #1166426 1-Nov-2014 13:17
Send private message

That's great to hear. There seem to be a lot of anecdotes around about late model Onkyo products failing, but I have to say I have always had really good service from Avalon.

ilovemusic
1326 posts

Uber Geek


  #1166480 1-Nov-2014 14:37
Send private message

big ups to avalon.

two thumbs down for onkyo.

their avrs have been having hdmi problems ever since the format was introduced.
they should have sorted it by now.

 
 
 
 


andrewcnz
937 posts

Ultimate Geek


  #1166492 1-Nov-2014 15:22
Send private message

Good to hear. I have a TX-NR1009 that has just has to be boxed up and sent to Avalon. It also has a faulty HDMI board. Hopefully my repair will go as smoothly as yours did.

JonnyCam
578 posts

Ultimate Geek


  #1167598 3-Nov-2014 13:28
Send private message

ilovemusic: big ups to avalon.

two thumbs down for onkyo.

their avrs have been having hdmi problems ever since the format was introduced.
they should have sorted it by now.


To be fair, It's Onkyo who have extended the waranty on the HDMI board until 2018 (one off repair i think) - so Avalon are just following their principals service guidelines.

I'm about to drop my 2 1/12 year old NR509 to Wainuiomata, as Avalon have a repair agent out there.





dickytim
2514 posts

Uber Geek
Inactive user


  #1167690 3-Nov-2014 14:58
Send private message

maccasparks: Howdy

My 3year and 4month old 609 had the HDMI fault with the audio cutting out. This had been going on for a while but I thought it was my TV signal,Hdmi leads,player etc. Took a while to figure out. Sent it away to Avalon and received the Onkyo back after 15 days - no charge - new HDMI PCB and all fixed. Big ups to Onkyo and Avalon to sort this known issue with the extended extended warranty!


I have the same unit and my sound cutting out issue was actually caused by the different resolution between the PC, Amp and the TV. Set them all manually and the issue went away!

Good on Avalon they were really good to deal with when I got a sub from them, the guy was genuinely interested in my set up, and looked over my second hand speakers that I had in my boot and gave them the all clear, all because he had heard that there was a dodgy set the same floating around trade me!

lchiu7
5356 posts

Uber Geek

Trusted

  #1168036 3-Nov-2014 21:58
Send private message

Coincidental topic. Recently my Pioneer AVR right channel died (well I think it's that or the speaker connection at the AVR has gone lose :-(  ) and I decided to upgrade it.

Went into JBHiFi and saw an Onkyo NR609 in the sale bin (marked as customer return) for $499. I asked the guy why it was returned and he said it had a HDMI board failure (!), was repaired but could no longer be sold as new. I asked for his best price and he came down to $429 which seemed like a great deal for that AVR,

Hopefully it won't fail again. I thought I had sworn off Onkyo when an earlier AVR I had, a NR TX-576 also had a HDMI board failure but I could not get that unit repaired under any warranty since I had imported it myself.  At the time there were many posts of forums about replacing a bunch of caps on the HDMI board which I did try but without success.

As somebody else noted on the thread, you would think they would have fixed this problem by now.




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


wigwam3
43 posts

Geek


  #1301415 10-May-2015 13:45
Send private message

Actually, big ups to Onkyo for replacing the HDMI board for no cost in US through to 31 December 2018.  Big downs to Avalon for insisting that it is costing them too much to provide this service.  Since beginning of this year they are bleating poverty and charging $98 for the repair.

 
 
 
 


jonathan18
4820 posts

Uber Geek

Trusted
Subscriber

  #1301726 11-May-2015 09:28
Send private message

Is the common HDMI audio cut-out problem with Onkyo receivers that the audio dies completely or can it be less comprehensive than that?

Our TX-NR616 receiver has, over the last six months or so, become quite slow in switching; sometimes it's the video as well, but it's mostly the audio on some inputs, which can take up to 10-15 seconds to come through. Sometimes it requires a switch over to another input then back again to get the audio and video signal working.

Could be the same issue as many others are having, and perhaps it's just the start of a gradual decline to a more significant problem?

While I'd rather not have to pay anything for the repairs, $98 is still better than purchasing a new receiver... But how justifiable is that charge under the CGA? And surely the cost of repairs should be an issue between Avalon and Onkyo, not the consumer?

Jaxson
7116 posts

Uber Geek

Trusted

  #1301759 11-May-2015 09:56
Send private message

jonathan18: Is the common HDMI audio cut-out problem with Onkyo receivers that the audio dies completely or can it be less comprehensive than that?

Our TX-NR616 receiver has, over the last six months or so, become quite slow in switching; sometimes it's the video as well, but it's mostly the audio on some inputs, which can take up to 10-15 seconds to come through. Sometimes it requires a switch over to another input then back again to get the audio and video signal working.

Could be the same issue as many others are having, and perhaps it's just the start of a gradual decline to a more significant problem?



I still have the 576 mentioned above, and I replaced the capacitors myself about 3 years ago.  Looking back I should have investigated the repair/replacement option but didn't know about the recall/replacement offer then.  Not sure if it covers my model either?

Our symptom was it taking a long time to sync between the TV and the PS3.  Sometimes it wouldn't work and would require a restart to connect.  At other times it was a funny colour from memory when it did connect.  Capacitors drying and failing does go through an intermittent period between working and eventually not working, during which time the impact of this can cause a range of different issues.

So yeah, slow to switch inputs, and slow to make a handshake via hdmi do sound familiar and indicative of the fault.  These all went away straight away after I'd replaced the capacitors on mine, but others results may vary obviously also.

lchiu7
5356 posts

Uber Geek

Trusted

  #1301786 11-May-2015 10:33
Send private message

 

Our symptom was it taking a long time to sync between the TV and the PS3.  Sometimes it wouldn't work and would require a restart to connect.  At other times it was a funny colour from memory when it did connect.  Capacitors drying and failing does go through an intermittent period between working and eventually not working, during which time the impact of this can cause a range of different issues.

So yeah, slow to switch inputs, and slow to make a handshake via hdmi do sound familiar and indicative of the fault.  These all went away straight away after I'd replaced the capacitors on mine, but others results may vary obviously also.


As I noted I did try to replace the CAPS and that did not fix the issue. So I ended up ditching it. It was a good AVR but the limitation was it could only decode Dolby Digital, Dolby Digital+ (which was the principal audio format on the HD-DVD disks I had) and could not handle DTS MA or Dolby TrueHD.

For TrueHD it wasn't a problem since my PS3 could decode TrueHD and output PCM but it could only pass through DTS MA (maybe it was fixed in a later firmware).

That being said my NR609 still sits in the garage not having been unpacked from JBHiFI since I can't bear the thought of untaggling all the cables connecting the current Pioneer unit that it was supposed to replace :-( So I am just living with the right channel being dead!




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


Handle9
4750 posts

Uber Geek

Trusted
Lifetime subscriber

  #1302340 11-May-2015 22:19
Send private message

insane:
wigwam3: Actually, big ups to Onkyo for replacing the HDMI board for no cost in US through to 31 December 2018.  Big downs to Avalon for insisting that it is costing them too much to provide this service.  Since beginning of this year they are bleating poverty and charging $98 for the repair.


Damn, my TX-NR515 bought from JB-HiFi has just developed this problem, will see what they have to say about it given it's only just over 2 years old. The Store Manager at the branch I bought it from a a bit of a prick, tries not to acknowledge the existence of the CGA.

I'm guessing JB parallel imported their's as it's the AU model, so perhaps doesn't go via Avalon at all?

 


I had a TX-NR515 from JB Hifi repaired by Avalon under warranty late last year.

timmmay
16521 posts

Uber Geek

Trusted
Subscriber

  #1302418 12-May-2015 07:30
Send private message

Does anyone know if the 508 is affected? Mine seems fine, it's a few years old, and I keep it pretty cool.

lchiu7
5356 posts

Uber Geek

Trusted

  #1302455 12-May-2015 08:49
Send private message

timmmay: Does anyone know if the 508 is affected? Mine seems fine, it's a few years old, and I keep it pretty cool.


You'll know when it happens :-)  It makes me wonder if Onkyo had realised there was a fault in the HDMI board for several of their AVR's why they haven't fixed it now in production?




Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


wigwam3
43 posts

Geek


  #1302509 12-May-2015 09:42
Send private message

timmmay: Does anyone know if the 508 is affected? Mine seems fine, it's a few years old, and I keep it pretty cool.

It affects the following models.

 

TXSR707 \ TXSR309 \ TXNR509 _ 609 _ 709 _ 809

 

TXNR1007 _ 3007 _ 5007 _ 5008 _ 5010

 

TXNR414 _ 515 _ 616 _ 717 _ 818 \ TX8030 _ 8050

 

PRSC5507_ 5508 _ 5509 \ HTR648 _ 990

dolsen
1286 posts

Uber Geek

Trusted
Lifetime subscriber

  #1302620 12-May-2015 11:12
Send private message

insane:
wigwam3: Actually, big ups to Onkyo for replacing the HDMI board for no cost in US through to 31 December 2018.  Big downs to Avalon for insisting that it is costing them too much to provide this service.  Since beginning of this year they are bleating poverty and charging $98 for the repair.


Damn, my TX-NR515 bought from JB-HiFi has just developed this problem, will see what they have to say about it given it's only just over 2 years old. The Store Manager at the branch I bought it from a a bit of a prick, tries not to acknowledge the existence of the CGA.

I'm guessing JB parallel imported their's as it's the AU model, so perhaps doesn't go via Avalon at all?

 


I've just (1 week ago) had my TX-NR515 receiver I brought from JB Hi Fi in January 2013 returned to me "fixed" for free by Avalon via JB Hi Fi. This is the second issue that I've had with the receiver. First issue was a click and then wouldn't power up (protection circuit activating). This issue was lack of sound via hdmi and also loss of network connection. When I got it back the notes were "loss of firmware in dsp, replaced board and upgraded to latest firmware). The main connection board that you can see where the hdmi inputs has been replaced, and the dsp that you can see has a small sticker that says new.

Unfortunately, since I've got it back, the receiver will no longer acquire an ip address via dhcp. The device asks for a ip address, the dhcp server assigns an address, however, the receiver does not accept it. Also - it now identifies itself as an TX-NR616AE to the network. Have done the system reset without any change.

They did say that if I had any more issues that they would "sort me out", will see what they offer when I take it back again. Might wait until their TX-NR636 cycles back down in price (they seem to alternate between ~$700 and about $1000 and it is currently at its high price) and talk about an upgrade. Being without a receiver for the multiple weeks it takes them to fix it is quite annoying, even when it is free.

Based on the above, I wouldn't expect you to have any issues getting it repaired for free.




 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.