Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2054 posts

Uber Geek
+1 received by user: 473


Topic # 179328 4-Sep-2015 10:38
Send private message

My Sony 49X8300c has bad backlight bleeding, I purchased it from JB approx 6 weeks ago. 

It has bad backlight bleeding, which I need to get fixed.  Sony will come to my house and repair it, but if they do that, will I still have my right of return with JB if the problem is still there on the replacement unit?

It's easier to have Sony come to my house, but I don't want to lose my access to a refund if the replacement TV is not better as JB would be the one to refund.

What do you guys think?

Create new topic
959 posts

Ultimate Geek
+1 received by user: 476

Trusted
Subscriber

  Reply # 1379594 4-Sep-2015 10:42
One person supports this post
Send private message

Get JB hi-Fi to arrange the repair




Matthew




2054 posts

Uber Geek
+1 received by user: 473


Reply # 1379597 4-Sep-2015 10:47
Send private message

mdooher: Get JB hi-Fi to arrange the repair


Mate I've already had two coffees today and I couldn't come up with that one on my own ...

 
 
 
 


Banana?
4010 posts

Uber Geek
+1 received by user: 836

Subscriber

  Reply # 1379601 4-Sep-2015 10:50
Send private message

Did you go straight to Sony? All good if you did, and good to see them offering to come out and sort it.

I can't see getting Sony to come to you affecting your rights under the CGA with JB if the repair doesn't work. Can't see why the repair wont work either, and you wont have the hassle and inconvenience of not having a TV or packing it up and taking it into JB.

959 posts

Ultimate Geek
+1 received by user: 476

Trusted
Subscriber

  Reply # 1379602 4-Sep-2015 10:53
Send private message

trig42: Did you go straight to Sony? All good if you did, and good to see them offering to come out and sort it.

I can't see getting Sony to come to you affecting your rights under the CGA with JB if the repair doesn't work. Can't see why the repair wont work either, and you wont have the hassle and inconvenience of not having a TV or packing it up and taking it into JB.


Of course it does, JB-Hifi must be given the opportunity to fix the fault first. I'm sure they will be happy to get Sony to do it, but they must be the ones to sort it. Don't complicate matters.




Matthew




2054 posts

Uber Geek
+1 received by user: 473


  Reply # 1379604 4-Sep-2015 10:56
Send private message

I'm going to take the TV into JB in the weekend as they were not keen to organise an in home repair via Sony, It will mean losing the TV for a couple weeks but will give me the option to get a refund if the replacement isn't improved.   That will allow me to look at other brands or better models

959 posts

Ultimate Geek
+1 received by user: 476

Trusted
Subscriber

  Reply # 1379606 4-Sep-2015 11:00
Send private message

macuser: I'm going to take the TV into JB in the weekend as they were not keen to organise an in home repair via Sony, It will mean losing the TV for a couple weeks but will give me the option to get a refund if the replacement isn't improved.   That will allow me to look at other brands or better models

You should have said, "in that case you will need to pay for my consequential losses, Petrol, Parking, etc" they may have then gone for the free Sony in home fix...or not

Unless of course you asked them to pick it up?




Matthew


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vocus New Zealand on the block as Aussies bail
Posted 23-Oct-2017 17:06


Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.