I have a Harmony Ultimate that is having intermittent WiFi problems, but I want to make absolutely sure I've done everything possible from my end to resolve the problem before trying to insist on a replacement. It has worked fine for almost 2 years up until now. I have recently replaced my router, but it is still using the same wireless AP.
- It will happily connect to WiFi and stay connected for up to several hours if it has been powered off for a while.
- Once it is "warmed up" the AP reports that it is still connected, but it doesn't respond to pings (or responds intermittently).
- When it is unresponsive to pings it will not perform a sync; it does get detected by the iPhone app, but you cannot connect to it.
- I have done a factory reset and restore of the hub, and the problem has continued.
I have another Harmony Ultimate that is not having any issues.
I am currently testing it on a different WiFi router on another network, and it hasn't fallen over yet (but has only been less than an hour so far) - however a sync is taking far longer than it should.
Assuming that it starts failing on this new network, are there any other steps I can perform to try to resolve this issue?