So my 18 month old QC25 headphones suddenly crapped out on me yesterday.

Turned them on and the right earpiece had faulted - crackling and the sound/noise cancellation cutting in and out.

Called Bose this morning and was ready to be grumpy given that

A) The warranty is 12 months

B) I was on hold for 20 minutes

I needn't have feared - after taking my serial and purchase details, they offered up a new replacement pair from their authorised Auckland service centre immediately! Hopefully they will follow up with the approval email in good time and I will be a happy camper.

Good work Bose.