Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




687 posts

Ultimate Geek


#223700 13-Oct-2017 12:02
Send private message

Hello,

 

Just posting here for thoughts on this situation as I find it quite "interesting"

 

We bought a Panasonic DX740 TV back in March, and it has recently started - at totally random intervals - flickering...total screen flickering to the point where it is unwatchable, but after a period of time (seconds to minutes) it will sort itself out. 

 

Its not related to any inputs because I can changed to different inputs or just the TV itself and it still does it. I have powered it off/on and no difference. 

 

So I contacted Panasonic, they directed me towards their warranty contractors (Teletech) and I contacted them to hear their thoughts (sending them details and a video of it happening). 

 

They are sending someone round today to take a look at it. If they can't replicate it, they will take it away to replicate it. Then fix once they have identified the problem. 

 

The part that I find interesting is that it is totally random. It can happen weeks apart, or days, or hours, there is no predicting it. So does this mean that they will take the TV away for an indeterminate time and we will be left to read books and stare at the wall or some other activity not related to a TV. 

 

It seems a little unreasonable to take it away...but I also see from their perspective that they need to see it before being able to fix it...I am wondering if I should just take it back to the retailer and get them to handle it? 

 

What are peoples thoughts on this?

 

Cheers

 

 


Create new topic

xpd

Budget Gamer
10606 posts

Uber Geek

Mod Emeritus
Trusted
Lifetime subscriber

  #1882946 13-Oct-2017 12:34
Send private message

Should've gone to retailer to start with - let them take the headache of getting it sorted. You still wont have a TV either way while its being assessed, but in some cases, the store may just swap it out especially if its a known issue theyve dealt with before.

 

 





XPD^ / DemiseNZ

 

Blog         Free Games        Twitter

 

My TradeMe Goodies

 

Disclaimer - It wasn't me, the dog ate my keyboard, my account was hacked, I was drunk, ALIENS.




687 posts

Ultimate Geek


  #1882973 13-Oct-2017 13:02
Send private message

 Its no drama using the repair company direct - its more the who concept of going without a TV...so a few days is fine - life goes on - but how long is a reasonable amount of time for them to have it before a loan tv is provided or the unit is just replaced outright?


 
 
 
 


160 posts

Master Geek


  #1882984 13-Oct-2017 13:21
Send private message

Suggest you should contact the retailer. A decent retailer will help you out.

 

I had an episode where a new F&P washing machine broke down within 2 week of delivery. Repair was going to take something like 2 weeks taking into account inspection and parts arrival time according to F&P.

 

I can't live without a washing machine for 2 weeks. I contacted the retailer and they swapped it out.


1095 posts

Uber Geek

Trusted

  #1883023 13-Oct-2017 14:44
Send private message

I would have gone to the retailer and said it was faulty and they may have replaced it.  JB's have done this for me a couple of times.... no need to be without a TV then.





Kirk

 




687 posts

Ultimate Geek


  #1883025 13-Oct-2017 14:46
Send private message

yeah I think I will see what the repair person has to say - but if they suggest taking it away (for an indefinite time for testing), then I will back out and just take it back to the retailer. 


2178 posts

Uber Geek

Subscriber

  #1883071 13-Oct-2017 16:25
Send private message

Been there. Our TV was away for two weeks (I bought a cheapie to carry us over). But when mine was delivered back, the service guy asked why I didn't ask for a loaner! 

 

So ask now about a loaner.

 

 




687 posts

Ultimate Geek


  #1884122 16-Oct-2017 09:03
Send private message

Going to give it to them for a week and see what comes of it. 


Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.