Sky & Harvey Norman Promo

Forums › Home Theatre (including HTPC and EPG Collector) › Sky & Harvey Norman Promo - Hidden Costs

GTRugby

7 posts

Wannabe Geek

#26722 1-Oct-2008 15:14

I bought a New Panasonic TV from Harvey Norman
It came with a promotion from SKY
to have MY-SKY-HDi free for a year
so
I filled in form provided and sent it away

I rang SKY and asked if there were any hidden costs around this free - i was told it was completely free
(plus fine-print on form never mentioned any fees or conditions)

SKY rang to ask if i'd like to go ahead with it - i said "yes" of course
but
then she said at end of Free period there is a $39.95c Swap-Out fee

I don't want to pay this as it should be "Free for a year"
yet is going to cost me $3.33c a month to save for the $40 Swap-out fee
EVEN if i keep old box and Swap it over myself (so i do all the work) i'll still be billed for $40
THAT SUCKs
As it wasn't made clear on the form i filled out that there were any fees at all

I'm thinking of writing to FAIR-GO now.

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455 posts

Ultimate Geek

#168357 1-Oct-2008 15:42

Just a point I'd like to raise is that this is not Harvey Normans responsibility - it is a promotion being run by sky in conjunction with a number of retailers, one of whom happens to be Harvey Norman.

But I do agree that sucks.

GTRugby

7 posts

Wannabe Geek

#168362 1-Oct-2008 15:51

Yes I was aware of that - Thanks

I rang Harvey Norman and a guy said he also wasn't aware of that cost
He said to not pay it as it should be "Free" as Promotion states
Also
He's handed out hundreds of these forms and only I have rung back with this hidden cost discovery

To get this Promotion you also have to currently be with SKY-Digital plus Sports/Movies
so
For these customers why can't they waive the fee??

The reason for the promotion is get customers hooked on it
then after the year to continue with having MY-SKY-HDi
you pay them $599 or $25/$49 a month extra to keep it

Balchy

484 posts

Ultimate Geek

Trusted

#168366 1-Oct-2008 15:55

Well I already had HDi when I got my new tv and sent away for the same deal - lady rang a week later to arrange "an install" I said obviously we already had it so she said she would talk to her supervisor and call me back - never happened.

Got my bill, sure enough billed etc and noticed a few other discrepencies so rang sky who advised that as I had mysky and the multi room deal (4 months free) I wasnt eligible for the HDi promo.

I spat tacks for a bit about that not be advertised anywhere - and I mean anywhere, and in the end they put me through to their promo people who said that they would apply a lump sum credit to my account as that was the only way around it. Again the lady said she would check with a supervisor and get back to me.

Still haven't heard anything - waiting on next bill to come through.....

For billions of years since the outset of time, every single one of your ancestors survived, every single person on your Mum and Dads side, successfully looked after and passed onto you life. What are the chances of that like?

GTRugby

7 posts

Wannabe Geek

#168373 1-Oct-2008 16:03

Well
That really does suck

You should be entitiled to the same "12 or 6 months free"
when you buy a TV with MY-SKY-HDi

As once again i checked the form we filled out
and it doesn't mention it anywhere

So you should get 12 or 6 months free (up to a $300 credit or something i think it says the cost is)

Keep fighting for your refund
- It seems we have to do all the work for them when it comes to promises from big-companies
or
they put you onto an Indian call-centre person who can't talk english

If nothing happens - go to Fair Go
At least they'll listen

Cheers

Balchy

484 posts

Ultimate Geek

Trusted

#168377 1-Oct-2008 16:04

Oh believe me - if nothing comes through on my next bill as promised it will hit the fan - I am an ex call centre manager so I know very well how to talk to call centre people to get results lol

GTRugby

7 posts

Wannabe Geek

#168380 1-Oct-2008 16:08

Ok then

What should I do to help my situation

As i want to try MY-SKY-HDi free for a year
but not if i have to fork out $39.95c to have my set-up back

????

Jaxson

8041 posts

Uber Geek

Trusted

#168382 1-Oct-2008 16:12

Man I freakin HATE sky! It's a flippin sports tax and that's all there is to it.
They are a bunch of pricks who should never have been able to get to this monopoly situation.

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Balchy

484 posts

Ultimate Geek

Trusted

#168384 1-Oct-2008 16:13

The first thing you need to do is to talk to a team leader rather than a normal CSR - don't be snarky or abusive or anything like that, just ring and politely ask if you can speak to their team leader - if they are well trained they will probably ask for your account number and what the problem is and try to stop your call getting through to them. I would then give you your account number but as you are certain what you are asking is outside the realm of their authority you would prefer to discuss it directly with there supervisor rather than explain to them and have to go through the same thing when you eventually talk to their supervisor.

This should get you through to the supervisor or at least get the supervisor to call you back etc. Either way once you have the person on the phone explain you previous conversations you have had with sky, highlight the lack of any terms and conditions on any of the documentation you have recevied and explain that non disclosure of information like that would ultimately have effected your initial purpose and start spouting FTA stuff (if you can sounds convincing) and then if you have a reasonable person you should be sweet.

Just try to be reasonable and not too agro if you get angry they will try even harder not to help you :)

Balchy

484 posts

Ultimate Geek

Trusted

#168385 1-Oct-2008 16:14

Jaxson:
Man I freakin HATE sky! It's a flippin sports tax and that's all there is to it.
They are a bunch of pricks who should never have been able to get to this monopoly situation.

If anyone you should hate the NZRU who turned the game professional requiring them to make a profit - which couldnt be had by airing the rugby free to air.

User pays buddy - I get sick of people having a sense of entitlement to anything and everything. Its called business for a reason

Jaxson

8041 posts

Uber Geek

Trusted

#168392 1-Oct-2008 16:25

Hey that's one way to view it, and great if you can afford it.
I'm not after live if need be, just some form of availability on free to air TV, (be it via tax payer contribution or what).
As I said though, there's no competition in that business and I feel we're suffering because of that.
Eg, F1 has no replay at all, just a 3 min wrap up on Prime on some sht motor show a whole week later.

bcourtney

652 posts

Ultimate Geek

Trusted

#168393 1-Oct-2008 16:29

I don't understand what the argument is? All the TV networks bid for the rights to cover sport. Sky just happens to bid higher than the others. If everything that was available on Sky was also available on FTA TV then what would be the point of paying to have sky??

I'm with Balchy on this one - your argument is falling flat and is ridiculously off topic

GTRugby

7 posts

Wannabe Geek

#168394 1-Oct-2008 16:29

True

I'm one for businesses to make money
like SKY and NZRU
but
really they should inform you of any and all costs so we have a chioce to say "no" or "yes"

And
In reguards to the NZRU
Why is NZ playing Australia in Hong-Kong soon?? (1st November)

All about money of course
Why not fill their stadiums instead of ours that are less than half their size

Jaxson

8041 posts

Uber Geek

Trusted

#168396 1-Oct-2008 16:32

Yeah agreed it's off topic, sorry bout that.

clevedon

1059 posts

Uber Geek

#168415 1-Oct-2008 17:58

Balchy: Well I already had HDi when I got my new tv and sent away for the same deal - lady rang a week later to arrange "an install" I said obviously we already had it so she said she would talk to her supervisor and call me back - never happened.

Got my bill, sure enough billed etc and noticed a few other discrepencies so rang sky who advised that as I had mysky and the multi room deal (4 months free) I wasnt eligible for the HDi promo.

I spat tacks for a bit about that not be advertised anywhere - and I mean anywhere, and in the end they put me through to their promo people who said that they would apply a lump sum credit to my account as that was the only way around it. Again the lady said she would check with a supervisor and get back to me.

Still haven't heard anything - waiting on next bill to come through.....

I had the same situation, except we had booked HDi a month before we brought our new 50PY800 and were not going to cancel the prebooked install and take advantage of the free offer because we would go to the end of the line for installs, rung them and said why should I lose out on the free deal that a new Sky customer would get ( $150 was the dollar equivalent ) when I had been with Sky for twelve years, they gave me a $100 credit and free $49 HDi install.

GTRugby

7 posts

Wannabe Geek

#168582 2-Oct-2008 11:33

Well Just to give an UPDATE

- Yesterday around 4:30pm I rang SKY again
and this time asked to speak to a Supervisor the guy took my details and then e-mailed them to a "Team-Leader"
that is dealing with this Promo.
- It's lunch-time the next day and no cantact from them yet

So I now have their Impecable Service to Promote

THANKS SKY

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