SurfaceBook and Surface Pro 4 announced

Forums › Laptops and mobile computers › SurfaceBook and Surface Pro 4 announced

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Guv

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Master Geek

#1502220 1-Mar-2016 16:01

gzt: Have you logged a support call for this one?

Have been discussing with supplier of the machine. Will see how they respond.

freitasm

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#1504734 2-Mar-2016 11:06

Hey folks... Been using a Surface Book here for a week or so.

Has anyone noticed an excessive number of "This application stopped working" mainly on Office 2016 and Chrome? All patches and firmware applied, 16GB RAM/512GB SSD.

Using Microsoft's own AV/firewall...

For example:

Faulting application name: WINWORD.EXE, version: 16.0.6568.2025, time stamp: 0x56b3a31b
Faulting module name: ntdll.dll, version: 10.0.10586.103, time stamp: 0x56a853dc
Exception code: 0xc0000005
Fault offset: 0x00049f83
Faulting process ID: 0x23e0
Faulting application start time: 0x01d174064ecf8482
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 8d149a0b-dff9-11e5-bcb2-001fb5258f16
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: chrome.exe, version: 48.0.2564.116, time stamp: 0x56c532e2
Faulting module name: ntdll.dll, version: 10.0.10586.103, time stamp: 0x56a8483f
Exception code: 0xc0000374
Fault offset: 0x00000000000ee71c
Faulting process ID: 0x1fb4
Faulting application start time: 0x01d173f5770fa5e8
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 94a9c3b8-8116-4ee0-8786-c20fab39a046
Faulting package full name:
Faulting package-relative application ID:

Stu

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#1504755 2-Mar-2016 11:30

Surface Pro here and yes, I see the same.

Also, just to muddy the logs, there are a huge number of

The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{C2F03A33-21F5-47FA-B4BB-156362A2F239}
and APPID
{316CDED5-E4AE-4B15-9113-7055D84DCC97}
to the user SLEDGEHAMMER\Stu SID (S-1-5-21-1865639211-3685035616-903098889-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.Cortana_1.6.1.52_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-1861897761-1695161497-2927542615-642690995-327840285-2659745135-2630312742). This security permission can be modified using the Component Services administrative tool.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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#1505177 2-Mar-2016 20:04

Where are you looking at that?

Stu

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#1505197 2-Mar-2016 20:12

Event Viewer (eventvwr)

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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JayADee

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Uber Geek

#1505206 2-Mar-2016 20:23

I figured, but where exactly? A scroll through mine finds, none. Thought I would check for you both.

Edit: corrections

Stu

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#1505208 2-Mar-2016 20:28

None? That's showing off! :-)

Look under Applications

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#1505219 2-Mar-2016 21:00

I meant none of those two. I get other stuff. (Surface Pro 4)

No, not seeing them but I'm mostly using Outlook; I haven't had cause to use any other part of Office lately and I only installed Chrome this morning.

Stu

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#1505226 2-Mar-2016 21:14

Since removing Norton and Dropbox I've had far fewer issues than beforehand, but still plenty going on in the logs.

Regardless of the issues (Windows 10 issues unrelated to the Surface Pro hardware and issues with drivers/port replicators etc), I really like this device.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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freitasm

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#1505242 2-Mar-2016 21:46

The Surface Book is not running Norton. It is running Office 2016, Chrome, Paint.Net, Notepad++. It can't get more vanilla than that - unless it's out of the box.

JayADee

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#1505308 3-Mar-2016 06:03

Mine is Office 2016, Windows Defender (no other AV), Firefox, Chrome, iCloud and Dropbox (not on startup), Ccleaner paid version (also not running on startup) plus the apps Grover Podcast, Bibliovore, and Microsoft's Solitaire.

I'm not seeing any application problems except some visually glitchy Firefox stuff but I've only opened Excel a few times and Word only briefly. I do, however, use Outlook constantly with multiple accounts configured and OneDrive and OneNote constantly.

I'm not putting anything else on this thing until I try a third unit because of the pen problem. I must call them up again this morning.

Totally unrelated but I'm really impressed how wifi printers and wifi connections (passwords shared on my devices) just work without me doing anything. I like Windows 10 a lot.

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