Is my Laptop screen dieing or something else?

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#1660745 30-Oct-2016 00:58

Hammerer:
Trying drivers is less global than resetting.

If it doesn't work then try a reset.

If it still doesn't work then retry your drivers again.

That's what I had to do after the Windows 10 Anniversary Update before I got the right mix. I say mix, because it is a usually specific tested combinations of drivers for the integrated GPU and discrete GPU. And when I say reset, I actually reinstalled Windows after wiping the drive.

I had to try three different video driver versions - the installed version, the version updated through Device Manager, and the latest vendor set. In case it helps, this version solved it for me on a Lenovo ThinkPad:

ThinkPad Video Features (NVIDIA N14M/N14P/N15V/N15S Optimus) for Windows 10 (64-bit) 5/09/2016

NVidia GeForce 10.18.13.6871

Intel HD Graphics 20.19.15.4416

Thanks for the reply

Im quite a computer noob, that seems like such a big rigamarole considering its a problem with the software.

I'll try a reset tomorrow and see what happens. I don't fully know which drivers I'm installing, none seem right.

Hopefully the reset fixes it all!

Batman

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#1660757 30-Oct-2016 05:30

This thread suggests it's the nvidia GPU, a reset may or may not fix it but from what you said you have nothing to lose

http://www.tomshardware.com/forum/id-2926612/windows-computer-wake-sleep-blank-output-monitor-system-revs.html

kharris

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#1660782 30-Oct-2016 08:50

I would be careful doing that. Is your machine under under free support. If so then contact them and see what they suggest.

Seriously. I had this issue for over a week. Then there was a windows update and it was fixed. I would be looking for all windows updates including the optional ones. The uptiomal ones are usually for drivers.

Kirk

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#1660851 30-Oct-2016 13:04

kharris: I would be careful doing that. Is your machine under under free support. If so then contact them and see what they suggest.

Seriously. I had this issue for over a week. Then there was a windows update and it was fixed. I would be looking for all windows updates including the optional ones. The uptiomal ones are usually for drivers.

Sorry, do you mean be careful resetting the PC? Or do you mean be careful reinstalling the graphics card?

Batman

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#1660852 30-Oct-2016 13:09

Resetting PC is no danger at all. You lose all your data but you said you've got a backup. It just gives you a clean start. UNfortunately I don't think it'll solve the sleep walk. But you won't know until you try it. Also do you have a BIOS update? (Again, something to tick off but unlikely to fix anythnig unless the manufacturer released the BIOS to fix that specific issue, which is uniikely)

Finch

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#1660854 30-Oct-2016 13:22

joker97:

Resetting PC is no danger at all. You lose all your data but you said you've got a backup. It just gives you a clean start. UNfortunately I don't think it'll solve the sleep walk. But you won't know until you try it. Also do you have a BIOS update? (Again, something to tick off but unlikely to fix anythnig unless the manufacturer released the BIOS to fix that specific issue, which is uniikely)

Yes, I installed the latest BIOS update last night.

No luck.

Finch

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#1660873 30-Oct-2016 13:36

Well after about 10 attempts, finally got my screen working 30 minutes later. I thought I would just give a run down and a summary of everything so far, I feel like it's all a bit scattered. By the way, thanks to everyone for the advice :)

So for about a week now when I turn my PC on in the morning or wake it up from sleep, it will boot up, but most of the time nothing will be showing on the monitor. Everything is working on the inside, the fans fire up, I can hear noises etc, just nothing will display on the monitor. Upon the advice I've received here on GZ and searching around this is a software problem. I have also hooked my laptop up to my TV via HDMI and it works fine there.

I have tried updating drivers via Windows Device Manager, and also via Toshiba website. There are no updates for anything in WDM, it says I have the latest. Basically the same for updating drivers via Toshiba website (I've been looking at anything which has display in the title). If I DL something and go to install it, it will mention it's an older copy. I have installed the latest Windows updates and I have also gone through NVidia GeForce Experience app to make sure I have the latest updates there too.

I have now gone to the NVidia website and downloaded the latest Driver update, Version 375.7, which wasn't there when I looked last night. I have chosen to do a clean install. We will see if this works...

So now I am left with a few options (If this 375.7 NVidia update doesn't fix it). Try a reset (Which I will probably do shortly), try reinstalling the graphics card (not very confident, but worth the shot), take it back to JB-HiFi.

Basically this is everything we have spoken about so far, just thought I would give an update post. Once again, thanks everyone. This is extremely annoying, sometimes it might work straight away, others not for ages.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

kharris

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#1660954 30-Oct-2016 15:18

Is you machine under warranty? If so then you should contact Toshiba support before doing a reset because you are entitled to support. I would be very surprised if they have not heard of this problem already with your model if it is the windows update that caused it as I suspect.

Kirk

Finch

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#1660957 30-Oct-2016 15:24

Well, upon installing the NVidia update, so far it has all been running good. I had to restart my Laptop twice to install the Nvidia Driver updates, then I did a regular restart, and the screen turned on every single time. Lets hope I haven't Jinxed it now...

Finch

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#1661096 30-Oct-2016 21:31

GRRRRRR

It didn't fix it. Same problem.

kharris

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#1661104 30-Oct-2016 21:56

Finch: GRRRRRR

It didn't fix it. Same problem.

Look for windows updates including optional ones now that you have loaded the new driver.

Kirk

Finch

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#1661105 30-Oct-2016 21:59

kharris:
Finch: GRRRRRR

It didn't fix it. Same problem.

Look for windows updates including optional ones now that you have loaded the new driver.

There was only something for Windows Defender, which I DLed anyway.

Currently resetting the PC. 45% done.

Batman

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#1661146 31-Oct-2016 05:10

Finch: GRRRRRR

It didn't fix it. Same problem.

Be prepared to live with it or give it back. Tell them it's the nvidia gpu issue. It's 50% hardware 50% software.

The last of the best was Windows 7. Oh how I miss it!

Finch

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#1661220 31-Oct-2016 09:12

joker97:
Finch: GRRRRRR

It didn't fix it. Same problem.

Be prepared to live with it or give it back. Tell them it's the nvidia gpu issue. It's 50% hardware 50% software.

The last of the best was Windows 7. Oh how I miss it!

Thanks. Yeah I'm definitely taking it back today or tomorrow. Now it won't connect to the tv via HDMI either.

Edit: Ok it's connecting now, but maybe that's because the monitor in the laptop turned on too. Who knows anymore!

Finch

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#1664978 7-Nov-2016 13:16

So just an update.

The service tech couldn't do much with my Laptop because it was PW protected. I couldn't remember what the password was either, because I reset the Laptop a few times and was just nKing passwords up on the spot.

Anyway, got a call on Friday, saying as he can't get in to the Laptop, he can't do much. Like you all said, he thought it was a software issue too. He sent me an Email with a zipped folder which has the patch in.

However, I can't seem to install the patch. I unzip it, click start then nothing really happens. There is no installation process or anything. I've done it about 8 times and I'm still having problems with the Laptop not turning on at times, probably because I can't get the patch to install.

Any ideas?

Thanks.

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