Is my Laptop screen dieing or something else?

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Finch

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# 204978 25-Oct-2016 16:21

For the past few days, sometimes when I put my Laptop in sleep mode, and then wake it up, the screen won't show anything. I can hear the fans and everything in the inside working, just the screen is blank. I have to power it in and off (by holding down the power button) a few times or leave it off for a few minutes before it all turns on.

It's a Toshiba, Win 10. Currently at work, don't remember the model number. Only around 14/15 months old.

Any ideas? Thanks

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# 1657623 25-Oct-2016 18:32

Unlikely. Maybe a display driver issue. There are some options relating to power save modes but maybe just hit the the rollback button on the display adapter driver then reboot and see if that resolves it.

Hammerer

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# 1657629 25-Oct-2016 18:48

Is the Windows 10 build 1511 or 1607 (AU=anniversary update)? If it has upgraded to 1607 then it is quite likely to be a display driver issue. Try updating the driver in Windows Device Manager. If that doesn't work - it didn't for me - then try the latest drivers from your laptop vendor - that worked for me.

Finch

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# 1657694 25-Oct-2016 20:12

Hammerer:

Is the Windows 10 build 1511 or 1607 (AU=anniversary update)? If it has upgraded to 1607 then it is quite likely to be a display driver issue. Try updating the driver in Windows Device Manager. If that doesn't work - it didn't for me - then try the latest drivers from your laptop vendor - that worked for me.

Looks like I currently have Windows 10 with 1607 yes. I tried updating the Drivers in WDM, but it said I already had the latest software etc. I then went to the Toshiba website, put in the Model/Serial Number and got a list of Driver updates, however when I went to install the Display ones, it said that software was older than what I already have installed.

Finch

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# 1657832 26-Oct-2016 06:59

Well great.

Just turned my Laptop on this morning and now it looks like the problem is happening when I turn it on in the morning too, not just when I wake it up from Sleep Mode.

Luckily I have everything backed up though.

Does anybody else have any ideas on how to Fix this or what the problem could be? Or should I just take it back to JB?

Thanks.

Hammerer

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# 1657835 26-Oct-2016 07:08

Finch:

Hammerer:

Is the Windows 10 build 1511 or 1607 (AU=anniversary update)? If it has upgraded to 1607 then it is quite likely to be a display driver issue. Try updating the driver in Windows Device Manager. If that doesn't work - it didn't for me - then try the latest drivers from your laptop vendor - that worked for me.

Looks like I currently have Windows 10 with 1607 yes. I tried updating the Drivers in WDM, but it said I already had the latest software etc. I then went to the Toshiba website, put in the Model/Serial Number and got a list of Driver updates, however when I went to install the Display ones, it said that software was older than what I already have installed.

You could have the same problem that others have had where the temporary solution was to rollback the Anniversary Update.

If Toshiba are providing those drivers for Windows 10 then they might work. Although it is possible Toshiba hasn't tested them for the latest version of Windows 10.

Finch

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# 1658524 26-Oct-2016 20:33

Hammerer:

Finch:

Hammerer:

Is the Windows 10 build 1511 or 1607 (AU=anniversary update)? If it has upgraded to 1607 then it is quite likely to be a display driver issue. Try updating the driver in Windows Device Manager. If that doesn't work - it didn't for me - then try the latest drivers from your laptop vendor - that worked for me.

Looks like I currently have Windows 10 with 1607 yes. I tried updating the Drivers in WDM, but it said I already had the latest software etc. I then went to the Toshiba website, put in the Model/Serial Number and got a list of Driver updates, however when I went to install the Display ones, it said that software was older than what I already have installed.

You could have the same problem that others have had where the temporary solution was to rollback the Anniversary Update.

If Toshiba are providing those drivers for Windows 10 then they might work. Although it is possible Toshiba hasn't tested them for the latest version of Windows 10.

Hmmm what do you suggest I do? I think I should just take it back to JB-Hifi, it's only been just over a year by a few months I'm sure. Get them to send it away and what not.

Finch

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# 1659401 28-Oct-2016 00:28

Well I cant find the receipt, but I'll take it back to JB either tomorrow or early next week. I have taken a video of the screen not turning on too.

Major PITA

1101

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# 1659805 28-Oct-2016 13:58

Software issues wont be covered by warranty . Sleep issues will be software (usually)
a win10 bug , or win10 driver issue .
Fast startup mode on 10 can also cause issues (power off doesnt completely shut it down), so that may be why it also has issues when turning on
http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

All JB might do is wipe & reload.

Finch

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# 1659846 28-Oct-2016 14:42

1101:

Software issues wont be covered by warranty . Sleep issues will be software (usually)
a win10 bug , or win10 driver issue .
Fast startup mode on 10 can also cause issues (power off doesnt completely shut it down), so that may be why it also has issues when turning on
http://www.howtogeek.com/243901/the-pros-and-cons-of-windows-10s-fast-startup-mode/

All JB might do is wipe & reload.

Cheers for the reply.

Upon watching a few Youtube videos it looks like the problem might be some faulty RAM or the inverter backlight among other things, or just something entirely different.

MikeB4

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# 1659856 28-Oct-2016 14:46

Have you tried an external monitor? if all is fine with a monitor then it's a hardware issue

Mike
Retired IT Manager.
The views stated in my posts are my personal views and not that of any other organisation.

There is no planet B

kharris

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# 1659867 28-Oct-2016 15:04

Had this problem recently on an acer laptop. It's a software issue.

A couple of days later there was a windows update that fixed it.

You could try searching for windows updates and apply them.

Kirk

Finch

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# 1660128 29-Oct-2016 00:56

kharris:

Had this problem recently on an acer laptop. It's a software issue.

A couple of days later there was a windows update that fixed it.

You could try searching for windows updates and apply them.

Thanks for the reply. I did the search for updates tonight and yes there was a few updates. I installed them and the laptop rebooted up fine, however maybe that was just a coincidence. Will see what the weekend brings.

kharris

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# 1660191 29-Oct-2016 07:42

Finch:
kharris:

Had this problem recently on an acer laptop. It's a software issue.

A couple of days later there was a windows update that fixed it.

You could try searching for windows updates and apply them.

Thanks for the reply. I did the search for updates tonight and yes there was a few updates. I installed them and the laptop rebooted up fine, however maybe that was just a coincidence. Will see what the weekend brings.

I would say you will be fine. Mine has been fine since.

Kirk

Finch

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# 1660338 29-Oct-2016 11:56

kharris:
Finch:
kharris:

Had this problem recently on an acer laptop. It's a software issue.

A couple of days later there was a windows update that fixed it.

You could try searching for windows updates and apply them.

Thanks for the reply. I did the search for updates tonight and yes there was a few updates. I installed them and the laptop rebooted up fine, however maybe that was just a coincidence. Will see what the weekend brings.

I would say you will be fine. Mine has been fine since.

Well that was short lived. Turned on for the first time this morning, same problem.

Sounds like it might be hardware then?

Batman

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# 1660342 29-Oct-2016 12:00

it's the s#up!d windows. it does that all the time. I have to sleep it and then at the 2nd wake up the screen shows. lived with this for 3 years now (win 8, 8.1, 10). never had this with all my wind 7 computers.

Involuntary autocorrect in operation on mobile device. Apologies in advance.

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