My Asus EEE has died [UPDATED!!]

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weblordpepe

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#19426 16-Feb-2008 17:46

It is with great sadness that I inform you, fellow nerds, that my new Asus EEE has suffered an early fate. It passed away early this morning whilst doing its favorite activity - browsing the web.

Firefox crashed and I had to reboot. I thought this was odd as its usually stable enough. Although when It came back, the display went blank. I rebooted again and ..well...oh gosh its so horrible to talk about...

...the screen didn't come on, and while the LEDs were on there was no disk LED and no screen. Nothing would work. Turning it off & on again for 10 minutes didn't help.

I called DSE and they told me to call Asus. I'm waiting for business hours on monday. His name was Weee, because he was so small. Heres hoping Weee can come back from the dead.

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barf

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#111008 16-Feb-2008 18:32

forget to take your prescription?

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weblordpepe

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#111023 16-Feb-2008 20:35

You don't name your computers?

tonyhughes

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#111039 16-Feb-2008 21:42

hellonearthisman

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#111051 16-Feb-2008 23:28

That's seriously sad, The eee pc is my dream device, I hope your Weee (not a Wii, 3rd on my geek want list) only has a simple problem and is easy.fast to fix. Good Luck.

ZollyMonsta

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#111058 17-Feb-2008 00:40

My desktop PC with Asus Motherboard packed a sad today. I think it's done it in sympathy for your EEE.

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bradstewart

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#111062 17-Feb-2008 00:57

Leason learned: Firefox is evil and kills computers

hellonearthisman

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#111072 17-Feb-2008 02:29

bradstewart: Leason learned: Firefox is evil and kills computers

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weblordpepe

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#111165 17-Feb-2008 13:44

Thank you all for your kind words. I hope to call both Asus and DSE again on Monday. I have until the 28th or 29th before my 30 days thingie wears out.

The EEE is one hell of a device but I have a feeling the overheating may be a issue. I might see what my options are for underclocking it. Poor Weee.

At the very least Asus/DSE will be able to answer some of the lingering questions. What killed Weee? Was it something I did? We will know one day.

rscole86

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#111166 17-Feb-2008 13:46

And what is a 30 days thingee?

I doubt you will get much out of DSE, Asus would be able to provide you better support.

hellonearthisman

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#111174 17-Feb-2008 14:53

rscole86: And what is a 30 days thingee?

I doubt you will get much out of DSE, Asus would be able to provide you better support.

DSE have a really nice, hassle free 30day warrenty, it's one of the nice things that DSE do do.

rscole86

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#111179 17-Feb-2008 15:22

hellonearthisman:
rscole86: And what is a 30 days thingee?

I doubt you will get much out of DSE, Asus would be able to provide you better support.

DSE have a really nice, hassle free 30day warrenty, it's one of the nice things that DSE do do.

Really? I thought they only did a 14 day right of return?

bradstewart

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#111183 17-Feb-2008 15:28

hellonearthisman:
rscole86: And what is a 30 days thingee?

I doubt you will get much out of DSE, Asus would be able to provide you better support.

DSE have a really nice, hassle free 30day warrenty, it's one of the nice things that DSE do do.

From the DSE website:

Shop with confidence with our 'Change of Mind' Policy 14 day money back guarantee. Where you change your mind, goods can only be accepted for refund or exchange in unmarked original condition and packaging complete with all instruction books, accessories etc. If a mail order item, we will refund your money - less transportation costs except where goods are faulty. Check with your Dick Smith Electronics store.
Please note: Refunds on Change of Mind purchases do not apply to books, batteries, semi-conductors, video games, DVDs or computer software.
Incorrect or faulty goods returned for repair or exchange must be accompanied by a sales docket or proof of purchase. Please note: the provisions of the Consumer Guarantees Act will not apply where the goods are acquired for business purposes.

It is only 14 days.

scottjpalmer

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#111190 17-Feb-2008 15:57

and broken (for whatever reason) != original condition

manhinli

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#111191 17-Feb-2008 16:02

Usually companies would direct consumers to their retailers for warranty (from the product itself, and not the DSE warranties), and the Consumers Guarantees Act says that a product should work for a reasonable amount of time (having it for a few months for a mini-laptop isn't really reasonable).

Things to think about, but I may be wrong, so correct me if you wish.

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rscole86

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#111193 17-Feb-2008 16:12

manhinli: Usually companies would direct consumers to their retailers for warranty (from the product itself, and not the DSE warranties), and the Consumers Guarantees Act says that a product should work for a reasonable amount of time (having it for a few months for a mini-laptop isn't really reasonable).

Things to think about, but I may be wrong, so correct me if you wish.

Asus have a dedicated 0800 number in New Zealand to provide support to their customers.
In regards to the CGA and it working for a reasonable amount of time, no one is saying that it will not be covered, just that it is not covered by DSE's 14 day right of return.
A lot of retailers offer a similar service, however it is normally only 7 days. And according to the CGA no retailer has to provide a 7/14/30 day right of return. But as you say the product/goods must last a reasonable amount of time.

As I said before, I still think weblordpepe would get more support from Asus that from DSE, which he has already found by being told to call Asus by a DSE employee.

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