Hi all,

6 weeks ago I dropped of my laptop at PB Tech asking them to repair the sound on it (sometimes it works, sometimes not), they said they would take a look and get back to me.

One week later they told me they thought the sound card was faulty and they had a sound card being sent down from Auckland to test on it to be sure it was a sound card problem, I later found out my laptop has no sound card so no idea what they were on about there.

Another week later they text me saying the motherboard needed repairing and they would ave to send it to Auckland and it would take up to three weeks and cost $270, I told them to go for it.

Three weeks later I called them and asked for an update and was told bu the Auckland team that the job had been cancelled and the laptop would be sent back to chch, they could not tell me why it was cancelled and to call the chch store to find out. I called the chch store and was told the people at Auckland could not fix it but they would have a go when they got it back.

Another week later they told me the motherboard needed to be replaced and they had a second hand one they could put in it for $160+gst but it was not quite the same and did not have an HDMI port, so I said no and asked them to source a new mother board.

5 days later I was told they could fit a new mother board for $391 and they would have to send it to Auckland (AGAIN) for this to be done and it would take up to three weeks. I told them that was to much to spend on my laptop as its about 7 years old, so they came back and said "how about $287? what do you think", I was quite shocked they dropped the price by almost $100 for no reason at all, it makes me think I was being ripped off with the first price, so I told them I do not want to spend more than $200 and the laptop is not worth much so I would come and take the laptop back this afternoon, they replied again and said ""Because we are nice and we like to take care customers like you we will stay on the $207 original quote we gave you".

So to conclude, they have had my laptop for 6 weeks, its been to Auckland and back, now they want to send it to Auckland again an have me wait another 3 weeks and they have dropped the price from around $400 down to $200 just because I refused the repair because of the cost.

Has anyone else had an experience like this with PB Tech, its mind blowing for me, I just keep thinking "what next"?