Warranty vs CGA

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HiJinx

253 posts

Ultimate Geek

Geekstore

#61708 21-May-2010 16:26

Hi Guys,

In a bit of an annoying situation right now, wondering if I can get some assistance

Bought a laptop (HP tx1001au - roughly $2,400 then) back in December of 2007. (normal 1-year warranty).
In June of 2009, it died and I had to fork out $800 to get a new motherboard for it. (3-month warranty apparently)

Now, it's died on me again.

Does anyone know what would be the definition of an acceptable lifetime for a laptop? I'm wondering if I can get something back through the CGA, even though I don't hold out too much hope for it.

Cheers!

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

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#333031 21-May-2010 16:34

I would say you are covered by the CGA a laptop should last longer than that

John

HiJinx

253 posts

Ultimate Geek

Geekstore

#333032 21-May-2010 16:36

Just phoned up C.A.B and they told em I can't do anything since it's out of warranty - no help there. :-P

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

graemeh

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#333033 21-May-2010 16:36

Well considering a lot of laptops at that price point come with 3 year warranties I'd say that you have a strong case that 2 1/2 years is not good enough.

bazzer

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#333034 21-May-2010 16:38

It's probably too late to get your $800. I wouldn't have paid that in the first place, a motherboard needing replacing after 18 months? No way!

Take it back to where you bought it (hopefully reputable). They should repair, replace or refund.

HiJinx

253 posts

Ultimate Geek

Geekstore

#333036 21-May-2010 16:40

bazzer: Take it back to where you bought it (hopefully reputable). They should repair, replace or refund.

Noel Leeming Timaru - don't know if I still have the docket after this long though.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

bazzer

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#333039 21-May-2010 16:42

They should be able to find it in the system. As long as you were the purchaser, you shouldn't have too much trouble. Ask to speak to the manager and stand your ground. Try it on getting the $800 refunded too, but don't hold your breath on that one.

graemeh

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#333060 21-May-2010 17:03

Noel Leeming seem to use your phone number to identify you in their system. They should be able to find it easily enough.

Once they have done that and given you a copy of the receipt insist they refund your purchase price as per the CGA. It has been fixed once and has broken again. Obviously the laptop is defective and can not be repaired.

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HiJinx

253 posts

Ultimate Geek

Geekstore

#333073 21-May-2010 17:22

Seems like I have an action-packed day tomorrow then!

Thanks for all your help guys! I'll let you know how I get on.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

heavenlywild

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#333083 21-May-2010 17:42

Good luck HiK1000716!

robbyp

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#333087 21-May-2010 17:49

HiK1000716: Hi Guys,

In a bit of an annoying situation right now, wondering if I can get some assistance

Bought a laptop (HP tx1001au - roughly $2,400 then) back in December of 2007. (normal 1-year warranty).
In June of 2009, it died and I had to fork out $800 to get a new motherboard for it. (3-month warranty apparently)

Now, it's died on me again.

Does anyone know what would be the definition of an acceptable lifetime for a laptop? I'm wondering if I can get something back through the CGA, even though I don't hold out too much hope for it.

Cheers!

Did you buy it for business or personal use. If you purchased it for business, you are not covered by the CGA. However you would be covered by the sale of goods act. I would say that you should expect a notebook to last at least 3 years, especially based on the price paid and the good quality brand. The CAB gave you bad advice in this situation, if you did buy it for personal use, as you would be covered by the CGA. The warrenty is somewhat irrelevant as you have additional CGA protection

HiJinx

253 posts

Ultimate Geek

Geekstore

#333100 21-May-2010 18:14

robbyp: Did you buy it for business or personal use.

Personal use. So no problems on that front.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

HiJinx

253 posts

Ultimate Geek

Geekstore

#333406 22-May-2010 22:25

Went in there today and not a lot happened - no-one of a higher rank was available for me to talk to and it's not the salesperson's fault. But at least I did get my original invoice!

So, time for a long letter!

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

bazzer

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#333816 23-May-2010 23:23

There's never a manager there when you need them, or so they'll tell you. Surely it can't be the case, someone has to be in charge of the store.

alasta

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#333854 24-May-2010 07:09

HiK1000716: Went in there today and not a lot happened - no-one of a higher rank was available for me to talk to and it's not the salesperson's fault. But at least I did get my original invoice!

So, time for a long letter!

Contrary to popular belief, retailers typically won't replace or refund out of warranty items based on a casual request - the CGA does not obligate them to do so. If you're going to make use of the CGA then you need to be prepared to spend time and money at the Disputes Tribunal.

Having said that, a detailed, firm, and formal letter might make them want to come to the party in order to avoid the Disputes Tribunal hassle provided that you can put forward a compelling case to make them think that the Disputes Tribunal would probably rule against them.

HiJinx

253 posts

Ultimate Geek

Geekstore

#333859 24-May-2010 08:06

alasta:
HiK1000716: Went in there today and not a lot happened - no-one of a higher rank was available for me to talk to and it's not the salesperson's fault. But at least I did get my original invoice!

So, time for a long letter!

Contrary to popular belief, retailers typically won't replace or refund out of warranty items based on a casual request - the CGA does not obligate them to do so. If you're going to make use of the CGA then you need to be prepared to spend time and money at the Disputes Tribunal.

Having said that, a detailed, firm, and formal letter might make them want to come to the party in order to avoid the Disputes Tribunal hassle provided that you can put forward a compelling case to make them think that the Disputes Tribunal would probably rule against them.

Thanks alasta.

My letter is definitely going to be firm and I'm only more than happy to go to the disputes tribunal.

Shaun Fisher - www.geekstore.co.nz

E: shaun[at]geekstore[dot]co[dot]nz
P: 0800894508 F: 0800897451

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