First a timeline
21st of July - I placed a order for a laptop from Lenovo.
4th of August - It arrived.
On the 4th I found out the laptop was faulty. Basically I could not use the charger, or any charger for that matter as the laptop would promptly power off. I tested it with a friends charger (exactly the same) finding the same issue.
On the 5th I spoke to Lenovo and they picked it up from my place 1-2 days later.
Since then (around a month ago) it has been away being repaired. It still is away being repaired.
Last week my replacement part's status went from "Unknown eta" to next week. Today (Friday of that "next week") when i ring for the update its back to having a unknown ETA.
At this point I am aiming for a refund, this is getting past ridiculous. Currently they are calling me back on Monday because they want to contact the service center (yet again) to get an update before they even consider giving me a refund.
I can wait a week or two, however at this rate it'll end up being 2 months plus.