Exchange fault renders 10,000 phone lines useless

Forums › Spark New Zealand (including Skinny and BigPipe) › Exchange fault renders 10,000 phone lines useless

ajobbins

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#19578 22-Feb-2008 12:03

From the RNZ website:

Around 10,000 phone lines have been rendered useless due to a complex software fault at Telecom's Pukekohe exchange.

Telecom says it's not known how long it will take to fix them. The fault occurred on Thursday.

A complex software fault at the exchange means any calls, including 111 emergency calls, cannot be made until the problem's fixed.

Telecom says broadband is unaffected, and it has bolstered support for mobile phones to carry some of the load that would normally be carried by landlines.

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#112264 22-Feb-2008 12:14

This answers why i could not ring the curry leaf and order dinner last night. Got the message your call can not proceed due to congestion.

ajobbins

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#112266 22-Feb-2008 12:21

johnr: This answers why i could not ring the curry leaf and order dinner last night. Got the message your call can not proceed due to congestion.

Or perhaps it is because you are in Norway?

johnr

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#112267 22-Feb-2008 12:25

Nowhere near norway right now sitting on the train heading into britomart auckland cbd. Bit late work. Ooops

ajobbins

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#112269 22-Feb-2008 12:28

johnr: Nowhere near norway right now sitting on train heading into britomart in auckland cbd.

Apparently the IP address you are coming through belongs to Norway. You have the Norwegian flag.

coffeebaron

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#112270 22-Feb-2008 12:28

adamj:
From the RNZ website:
Telecom says broadband is unaffected,
Copyright © 2008 Radio New Zealand

So if you're on Xnet Fusion, you'll be one of very few Pukekohe's that does have a working phone :)

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cyril7

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#112271 22-Feb-2008 12:30

Oh dear, poor old NEAX slipped from its zimmer frame, is that the sounds of NGN being russled up in the kitchen toot sweet.

Cyril

johnr

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#112272 22-Feb-2008 12:31

Vodafone at home unaffected.

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coffeebaron

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#112273 22-Feb-2008 12:34

True Johnr, that's the thing with all the new emerging alternatives, it's not really the end of the world for most people if their land-line goes down (although we will of course jump up and down as if it was).

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#112275 22-Feb-2008 12:36

adamj:
johnr: Nowhere near norway right now sitting on train heading into britomart in auckland cbd.

Apparently the IP address you are coming through belongs to Norway. You have the Norwegian flag.

operamini does that.

hairy1

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#112276 22-Feb-2008 12:37

We are wireless with VFX and the phone is still going.... Great to be the other way around for once. The wife is still wild as she can't ring any of her friends...

My views (except when I am looking out their windows) are not those of my employer.

ajobbins

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#112278 22-Feb-2008 12:41

hairy1: We are wireless with VFX and the phone is still going.... Great to be the other way around for once. The wife is still wild as she can't ring any of her friends...

Only 30c a min to mobiles from your VFX line...

paradoxsm

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#112280 22-Feb-2008 12:51

I have a pile of black crankhandles if they get desperate. I'm very curious to know what actually happened!

"we tripped over the plug" sounds almost too convincing.

mobygeek

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#112306 22-Feb-2008 15:13

My phone is back on now, as are our work phones... We were lucky - we only had about '8000' of the ten thousand affected customers come in this morning...

My headache remains, though. Oh, and the nice guy from Downer gave us his business card to contact him if we had customers who needed a loan mobile phone. For medical emergencies... Actually, I think we all have headaches at pres

hairy1

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#112424 23-Feb-2008 08:43

Well, it seems like I spoke too soon about our VFX line being unaffected. It seems as though all the call routing in Pukekohe is completely screwed up. Our VFX number rings to another number in Pukekohe. So, even though we have VFX number it must still go through the exchange at some point. Arggh!

Edit: It seems to be a fault with calls originating from the Pukekohe exchange.

My views (except when I am looking out their windows) are not those of my employer.

johnr

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#112427 23-Feb-2008 08:56

mobygeek: My phone is back on now, as are our work phones... We were lucky - we only had about '8000' of the ten thousand affected customers come in this morning... My headache remains, though. Oh, and the nice guy from Downer gave us his business card to contact him if we had customers who needed a loan mobile phone. For medical emergencies... Actually, I think we all have headaches at pres

Oh must be a local

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