Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

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'That VDSL Cat'
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#2349756 7-Nov-2019 20:20

Hemi88: Is anyone else lost fibre just stopped and Los light flashing

That sounds like a fibre fault. I'd chat with the helpdesk :)

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Hemi88

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#2349759 7-Nov-2019 20:23

hio77:
Hemi88: Is anyone else lost fibre just stopped and Los light flashing

That sounds like a fibre fault. I'd chat with the helpdesk :)

got someone coming to look into it

steve2222

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#2349950 8-Nov-2019 07:57

hio77:

Tel69:

What the Heck?
I just had to have my HG659b replaced because it refused to connect to the internet. (Ont connectivity confirmed, modem connectivity strangely not)
But I get a HG659b to replace it, :D

we had an issue there so switched back to hg659b for replacements for a bit.

replacing with 659bs isnt anything too wrong though. they work just aswell, just dont have the awesome wifi of these.

Will I be sent the new Modem for my new Fibre Connection though?

hio77

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#2349990 8-Nov-2019 08:36

steve2222:
hio77:

Tel69:

What the Heck?
I just had to have my HG659b replaced because it refused to connect to the internet. (Ont connectivity confirmed, modem connectivity strangely not)
But I get a HG659b to replace it, :D

we had an issue there so switched back to hg659b for replacements for a bit.

replacing with 659bs isnt anything too wrong though. they work just aswell, just dont have the awesome wifi of these.

Will I be sent the new Modem for my new Fibre Connection though?

Long as you requested a modem and you ordered it after we started this modem absolutely

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Benji23

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#2350735 9-Nov-2019 13:44

Hi have had this modem for 2 months and it is great does anyone know if you can use the usb to connect external storage and acess it? only cam with quick setup guide also our firmware is

v6.00.13 build01

is that up to date how do I check and we still have spark fon showing after rebooting, any help would be great thanks

Have you tried turning it off then on again

hio77

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#2350738 9-Nov-2019 13:46

Give it a factory reset and things will be a bit smoother.

As for USB storage, it's not a supported feature but yes it does work.
I've requested a few improvements are made there.

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Benji23

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#2350740 9-Nov-2019 13:56

Thanks for that will give it a try, does it automatically do its firmware updates as I cannot find anything about them cheers

Have you tried turning it off then on again

hio77

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#2350742 9-Nov-2019 14:05

Benji23:
Thanks for that will give it a try, does it automatically do its firmware updates as I cannot find anything about them cheers

Yes. They are pushed out from our platform. Your on the latest current one.

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Benji23

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#2350743 9-Nov-2019 14:10

Sweet thank you

Have you tried turning it off then on again

beehappy

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#2351546 11-Nov-2019 12:45

i called into the Alexandra Spark store to order a new smart modem but they advised me they don't work on VDSL

i checked Spark online it says ADSL/VDSL is supported

can anyone advise me please

Pete

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#2351549 11-Nov-2019 12:48

beehappy:

Hi

i called into the Alexandra Spark store to order a new smart modem but they advised me they don't work on VDSL

i checked Spark online it says ADSL/VDSL is supported

can anyone advise me please

Pete

@beehappy if the SparkNZ site advises it supports VDSL then it does, I would go back to the store and correct them

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#2351648 11-Nov-2019 14:17

beehappy:
Hi

i called into the Alexandra Spark store to order a new smart modem but they advised me they don't work on VDSL

i checked Spark online it says ADSL/VDSL is supported

can anyone advise me please

Pete

This is a tad confusion over an informer that has gone out to agents.

There is a unique condition of linecards on adsl that fail to sync. The newer firmware fixes this however until all our stock is updated we aren't keen to risk it (so offering hg659b in this case)

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beehappy

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#2351676 11-Nov-2019 15:16

" This is a tad confusion over an informer that has gone out to agents.

There is a unique condition of linecards on adsl that fail to sync. The newer firmware fixes this however until all our stock is updated we aren't keen to risk it (so offering hg659b in this case) "

Thank you for clearing that up I have borrowed a new Spark Huawei modem off a neighbour (His family supplied another one) and will wait for the updated Smart modem as we want band steering etc

many thanks Pete

Benji23

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#2352708 13-Nov-2019 11:05

Hi my external storage is now being recognised and able to be used from multiple sources thanks

Have you tried turning it off then on again

GavinGJ

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#2354387 15-Nov-2019 17:55

Just had one of these installed, with fibre. A couple of questions -

1. I have been using a ubiquiti AP (much better than the old huawei modem, for WIFI). Will continue to do so. Do I even need this modem - can I plug my ubiquiti AP straight into the (chorus) ONT?

2. Can I plug a hard drive into the Spark Smart Modem? (I could plug a small drive into the old, huawei modem; but not a decent sized hard drive. Easy way to get some network storage?).

Sorry if these are off topic, I'll try to get answers directly from Chorus if they answer the phone...

Thanks

Gavin

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