Telecom ADSL dropping out frequently - Extremely high data usage

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom ADSL dropping out frequently - Extremely high data usage

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955 posts

Ultimate Geek

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Spark NZ

#1017451 2-Apr-2014 18:54

What kind of router do you have?

Have you tried shutting down all devices using your internet, except the one that you are using?

See if you can narrow it down to which device is causing the issue.

Can you also please flick me your line number (in a PM) and I will take a look and see what I can see. Not entirely sure what I'll be able to see tonight as my usual work laptop bricked itself yesterday and this new laptop may not have access to our billing system that I need to access ...

My views are my own, and may not necessarily represent those of my employer.

andrewk

48 posts

Geek

#1017464 2-Apr-2014 19:11

cbrpilot: What kind of router do you have?

Have you tried shutting down all devices using your internet, except the one that you are using?
See if you can narrow it down to which device is causing the issue. Can you also please flick me your line number (in a PM) and I will take a look and see what I can see. Not entirely sure what I'll be able to see tonight as my usual work laptop bricked itself yesterday and this new laptop may not have access to our billing system that I need to access ...

Thanks PM sent.

I have unplugged everything on several occasions except my laptop and yet still have the same issues. Replaced modem etc

I would be telling my clients by now this is a Telecom issue, something they need to resolve.

It amazes me how cool calm collected one can be when onsite with clients and troubleshooting the same sort of issues, yet when it happens to oneself...

Appreciate the help

sorry its a TG582n ex Telecom, the one I have replaced it with for testing is a new Netcomm NB604n

andrewk

48 posts

Geek

#1017469 2-Apr-2014 19:19

So I seem to have a bit of BB back now

speedtest is here - average at best, normally is over 12 down
https://www.speedtest.net/my-result/3412018277

Current usage is up to 649GB for the day

If I was to speculate as to a cause it would perhaps be that my connection is being severely de-prioritised in peak times because of the huge usage (according to the meter) - maybe

Hmm but that doesn't explain why it always drops off after 10-11pm

andrewk

48 posts

Geek

#1017479 2-Apr-2014 19:39

bugger, gone again

Inphinity

2780 posts

Uber Geek

#1017487 2-Apr-2014 20:03

ADSL2+ would peak out at about ~270GB/day, even under near-ideal conditions (24Mbps down, 1Mbps up, 100% utilisation in both directions). So something is seriously whack, lol. Good luck getting it sorted ASAP, it'd be really interesting to know what the result is, as it's a very unusual issue.

andrewk

48 posts

Geek

#1017511 2-Apr-2014 20:34

Inphinity: ADSL2+ would peak out at about ~270GB/day, even under near-ideal conditions (24Mbps down, 1Mbps up, 100% utilisation in both directions). So something is seriously whack, lol. Good luck getting it sorted ASAP, it'd be really interesting to know what the result is, as it's a very unusual issue.

I'd like to know too,
Question is how long do I wait before i jump ship. I'm keen to stay with Telecom but I can't wait too much longer without a resolution in sight - data charges will bankrupt me

Thanks for the input

andrewk

48 posts

Geek

#1017542 2-Apr-2014 21:29

kingjj: Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?

as of 9pm have modem unplugged - will leave it off till 12 and see if that throws any light on it for anyone

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robjg63

4101 posts

Uber Geek

Subscriber

#1017544 2-Apr-2014 21:37

andrewk:
robjg63: I have usually found excess random outages end up being a router on its way out. They never seem to just do the right thing and die unfortunately.
So you end up resetting/updating firmware/ changing cables/network cards etc.
Try another router...

Thanks, I tried a netcomm nb604 during one of the outages and it did the same ie connected but no data

Sorry - just noticed you said you had replaced in your original post.

EDIT: wow 649GB for a day!

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

linw

2850 posts

Uber Geek

#1017563 2-Apr-2014 22:49

Hope you have an understanding bank manager!!

insane

3242 posts

Uber Geek

ID Verified

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#1017572 2-Apr-2014 23:06

My initial thought is a DDOS of some sort too. I know Niel has suggested there are mechanisms to stop this from going against your usage, but based on seeing this several times at the ISP I work for, your symptoms match being on the receiving end of a DDOS where billing data is calculated further upstream from your port.

Ask support if they can change your IP address manually, might be able to make it someone elses problem...

While there's really good DOS mitigation appliances out there these days (PeakFlow etc) which all large ISPs would use, the problem is that you need to be really getting hammered to get noticed as there are constantly really large DDOS attacking going on, and not all ingress points may be protected.

andrewk

48 posts

Geek

#1017645 3-Apr-2014 08:45

So ended up using 1005GB yesterday. The usage definitely seems to be proportional to the length of the outage

I had the modem unplugged last night between 9 and 12 except for a few minutes around 10:15. So will be interesting to see what shows up at telecoms end.

Broadband is up and running this morning (8.6/0.8) but if the last few days are anything to go should be losing it within the next hour.

The other notable point is a couple of times I have got hold of Telecom complex support and had broadband restored after they reset something? However it is a bit hit and miss as another couple of times they have denied they can do this - just seems to depend on who you get

Here's hoping

davidcole

6041 posts

Uber Geek

Trusted

#1017648 3-Apr-2014 08:48

andrewk: So ended up using 1005GB yesterday. The usage definitely seems to be proportional to the length of the outage

I had the modem unplugged last night between 9 and 12 except for a few minutes around 10:15. So will be interesting to see what shows up at telecoms end.

Broadband is up and running this morning (8.6/0.8) but if the last few days are anything to go should be losing it within the next hour.

The other notable point is a couple of times I have got hold of Telecom complex support and had broadband restored after they reset something? However it is a bit hit and miss as another couple of times they have denied they can do this - just seems to depend on who you get
Here's hoping

You have no way of tracking your internal usage? I know when I had this happen to me a couple of years ago, I switched to a gargoyle compatible router, so i could track my own usage and keep telecom honest.

Failing that, some sort of tracking software on the one laptop you're leaving connecting.

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plambrechtsen

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Inactive user

#1017649 3-Apr-2014 08:51

I've got involved in this so I am sure we can get it sorted.

andrewk

48 posts

Geek

#1017668 3-Apr-2014 09:21

plambrechtsen: I've got involved in this so I am sure we can get it sorted.

Thanks Peter, I do appreciate your involvement.

andrewk

48 posts

Geek

#1017676 3-Apr-2014 09:28

davidcole:
andrewk: So ended up using 1005GB yesterday. The usage definitely seems to be proportional to the length of the outage

I had the modem unplugged last night between 9 and 12 except for a few minutes around 10:15. So will be interesting to see what shows up at telecoms end.

Broadband is up and running this morning (8.6/0.8) but if the last few days are anything to go should be losing it within the next hour.

The other notable point is a couple of times I have got hold of Telecom complex support and had broadband restored after they reset something? However it is a bit hit and miss as another couple of times they have denied they can do this - just seems to depend on who you get
Here's hoping

You have no way of tracking your internal usage? I know when I had this happen to me a couple of years ago, I switched to a gargoyle compatible router, so i could track my own usage and keep telecom honest.

Failing that, some sort of tracking software on the one laptop you're leaving connecting.

I figure that since Telecom acknowledge there is something screwy going on with the usage it is perhaps not necessary to actually prove anything to me/them. i have regularly used approx 15GB / day give or take, for the last year and to be honest have always just relied on Telecoms meter to monitor it.

The gargoyle router does seem like an interesting option though, thanks for that.

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