Telecom ADSL dropping out frequently - Extremely high data usage

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom ADSL dropping out frequently - Extremely high data usage

andrewk

48 posts

Geek

#143075 2-Apr-2014 16:30

Over the last five days have been having issues with the BB at home - Nothing has changed at that time in terms of hardware it has all been running stable for the last year or so

have been escalated to level 2 (complex?) so I may be jumping the gun, but I feel like nothing is happening to resolve - last chap I spoke to said could be a week or so before something happens... I'm over it now.

so basic symptoms are...
Have outages 3-4 times a day
Broadband / Internet light stay ON
Connectivity check inside the TG582n modem fails at connecting to gateway
Have ridiculous download usage in 'My Telecom'

I am an IT tech and work from home so kinda need my internet and IMHO I know what i am doing...
I have reset modem - same behavior
I have replaced modem - same behavior
I have isolated network to one laptop - same behavior
I have run it on cable as against wireless - same behavior

Here is my data usage for last 5 days

81.48GB
230.45GB
284.03GB
9.52GB
85.19GB
3284.20GB

Am hoping someone can help me (with my sanity)

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Mad Scientist
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#1017377 2-Apr-2014 17:08

how many devices have been connecting to your wifi?

ubergeeknz

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Vocus

#1017379 2-Apr-2014 17:13

Been through this? http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=139555

andrewk

48 posts

Geek

#1017383 2-Apr-2014 17:22

joker97: how many devices have been connecting to your wifi?

maybe 3 or 4, couple of laptops and couple of smartphones. The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download. The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day. Appreciate the input.

robjg63

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#1017385 2-Apr-2014 17:27

I have usually found excess random outages end up being a router on its way out. They never seem to just do the right thing and die unfortunately.
So you end up resetting/updating firmware/ changing cables/network cards etc.
Try another router...

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

NonprayingMantis

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#1017386 2-Apr-2014 17:28

andrewk:
joker97: how many devices have been connecting to your wifi?

maybe 3 or 4, couple of laptops and couple of smartphones. The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download. The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day. Appreciate the input.

It's not. Definitely something screwy. Maybe ddos attack on you?

Talkiet

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#1017387 2-Apr-2014 17:28

andrewk:
joker97: how many devices have been connecting to your wifi?

maybe 3 or 4, couple of laptops and couple of smartphones. The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download. The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day. Appreciate the input.

You definitely have a billing fault of some description there... Not sure if it's in the network in terms of counting the traffic wrong, or if the MyTelecom is presenting correct data from the back end in an incorrect fashion but you're right - that level of traffic is impossible on ADSL, or VDSL, or current UFB offerings.

PL may be along shortly and asking for your username and line details, I'll point him at this thread.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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Talkiet

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#1017388 2-Apr-2014 17:29

NonprayingMantis:
andrewk:
joker97: how many devices have been connecting to your wifi?

maybe 3 or 4, couple of laptops and couple of smartphones. The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download. The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day. Appreciate the input.

It's not. Definitely something screwy. Maybe ddos attack on you?

Good thought, but there are policers in the network that should prevent most of the 3.xTB getting to the billing component of the network.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

andrewk

48 posts

Geek

#1017389 2-Apr-2014 17:30

ubergeeknz: Been through this? http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=139555

Thanks for that, the Firewall / UDP Amplification seems plausible - have checked the modem and firewall is off but that seems to be the default as I had just reset it yesterday for Telecom support yesterday.

I just can't help thinking this is at Telecoms end though because of the fact that there is such ridiculously high usage on these days.

It would be nice to know whether the outage is somehow causing the data usage, or the other way around.

Talkiet

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#1017392 2-Apr-2014 17:32

Although nothing's impossible, a billing issue shouldn't be creating outages. Definitely get the billing issue sorted first though - What plan are you on? Have you gone for overage, or electing to be capped to 'dialup' speed if you exceed your cap?

Cheer s- N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

andrewk

48 posts

Geek

#1017395 2-Apr-2014 17:33

robjg63: I have usually found excess random outages end up being a router on its way out. They never seem to just do the right thing and die unfortunately.
So you end up resetting/updating firmware/ changing cables/network cards etc.
Try another router...

Thanks, I tried a netcomm nb604 during one of the outages and it did the same ie connected but no data

kingjj

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#1017396 2-Apr-2014 17:37

Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?

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andrewk

48 posts

Geek

#1017397 2-Apr-2014 17:38

Talkiet: Although nothing's impossible, a billing issue shouldn't be creating outages. Definitely get the billing issue sorted first though - What plan are you on? Have you gone for overage, or electing to be capped to 'dialup' speed if you exceed your cap?

Cheer s- N

on the 500gb residential. elect to pay the extra for overage so it shouldn't be throttling, but one of the CSR suggested there might be fallback mechanisms to prevent large bills even if you do elect to pay the extra, as I do.. Cheers

andrewk

48 posts

Geek

#1017398 2-Apr-2014 17:44

kingjj: Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?

nice idea, I might try that if I get desperate - my only hesitation is the fact that My Telecom is delayed so I would probably have to leave it off for a whole day to be able to rely on results.

The other interesting point was on the 30th we had a normal day of about 9GB or so, and no outage

andrewk

48 posts

Geek

#1017400 2-Apr-2014 17:50

andrewk:
kingjj: Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?
nice idea, I might try that if I get desperate - my only hesitation is the fact that My Telecom is delayed so I would probably have to leave it off for a whole day to be able to rely on results.

The other interesting point was on the 30th we had a normal day of about 9GB or so, and no outage

Who am I kidding I'm desperate now
On a side note, after an hour and a half the BB is showing signs of life but is still incredibly slow... like 90 seconds to load google and its still going...

andrewk

48 posts

Geek

#1017421 2-Apr-2014 18:02

the 81.48GB for today, from the first post...
is now 386.18GB

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