Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




48 posts

Geek


# 143075 2-Apr-2014 16:30
Send private message


Over the last five days have been having issues with the BB at home - Nothing has changed at that time in terms of hardware it has all been running stable for the last year or so

have been escalated to level 2 (complex?) so I may be jumping the gun, but I feel like nothing is happening to resolve - last chap I spoke to said could be a week or so before something happens...   I'm over it now.

so basic symptoms are...
Have outages 3-4 times a day
Broadband / Internet light stay ON
Connectivity check inside the TG582n modem fails at connecting to gateway
Have ridiculous download usage in 'My Telecom'

I am an IT tech and work from home so kinda need my internet and IMHO I know what i am doing...
I have reset modem - same behavior
I have replaced modem - same behavior
I have isolated network to one laptop - same behavior
I have run it on cable as against wireless - same behavior

Here is my data usage for last 5 days 

81.48GB
230.45GB
284.03GB
9.52GB
85.19GB
3284.20GB

Am hoping someone can help me (with my sanity)

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4
Mad Scientist
21329 posts

Uber Geek

Trusted
Lifetime subscriber

  # 1017377 2-Apr-2014 17:08
Send private message

how many devices have been connecting to your wifi?




Involuntary autocorrect in operation on mobile device. Apologies in advance.


3344 posts

Uber Geek

Trusted
Vocus

 
 
 
 




48 posts

Geek


  # 1017383 2-Apr-2014 17:22
Send private message

joker97: how many devices have been connecting to your wifi?


maybe 3 or 4, couple of laptops and couple of smartphones.  The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download.  The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day.  Appreciate the input.

3019 posts

Uber Geek


  # 1017385 2-Apr-2014 17:27
Send private message

I have usually found excess random outages end up being a router on its way out. They never seem to just do the right thing and die unfortunately.
So you end up resetting/updating firmware/ changing cables/network cards etc.
Try another router...




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

6434 posts

Uber Geek


  # 1017386 2-Apr-2014 17:28
One person supports this post
Send private message

andrewk:
joker97: how many devices have been connecting to your wifi?


maybe 3 or 4, couple of laptops and couple of smartphones.  The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download.  The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day.  Appreciate the input.


It's not. Definitely something screwy. Maybe ddos attack on you?

4301 posts

Uber Geek

Trusted

  # 1017387 2-Apr-2014 17:28
Send private message

andrewk:
joker97: how many devices have been connecting to your wifi?


maybe 3 or 4, couple of laptops and couple of smartphones.  The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download.  The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day.  Appreciate the input.


You definitely have a billing fault of some description there... Not sure if it's in the network in terms of counting the traffic wrong, or if the MyTelecom is presenting correct data from the back end in an incorrect fashion but you're right - that level of traffic is impossible on ADSL, or VDSL, or current UFB offerings.

PL may be along shortly and asking for your username and line details, I'll point him at this thread.

Cheers - N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


4301 posts

Uber Geek

Trusted

  # 1017388 2-Apr-2014 17:29
Send private message

NonprayingMantis:
andrewk:
joker97: how many devices have been connecting to your wifi?


maybe 3 or 4, couple of laptops and couple of smartphones.  The data usage above is verbatim off the My Telecom data usage meter and is pretty much all download.  The 3000+gb was on the 28th March. Pretty sure it's not even possible to download that much over ADSL in a day.  Appreciate the input.


It's not. Definitely something screwy. Maybe ddos attack on you?


Good thought, but there are policers in the network that should prevent most of the 3.xTB getting to the billing component of the network.

Cheers - N







--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


 
 
 
 




48 posts

Geek


  # 1017389 2-Apr-2014 17:30
Send private message

ubergeeknz: Been through this? http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=139555


Thanks for that, the Firewall / UDP Amplification seems plausible - have checked the modem and firewall is off but that seems to be the default as I had just reset it yesterday for Telecom support yesterday.

I just can't help thinking this is at Telecoms end though because of the fact that there is such ridiculously high usage on these days.

It would be nice to know whether the outage is somehow causing the data usage, or the other way around. 

4301 posts

Uber Geek

Trusted

  # 1017392 2-Apr-2014 17:32
Send private message

Although nothing's impossible, a billing issue shouldn't be creating outages. Definitely get the billing issue sorted first though - What plan are you on? Have you gone for overage, or electing to be capped to 'dialup' speed if you exceed your cap?

Cheer s- N





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.




48 posts

Geek


  # 1017395 2-Apr-2014 17:33
Send private message

robjg63: I have usually found excess random outages end up being a router on its way out. They never seem to just do the right thing and die unfortunately.
So you end up resetting/updating firmware/ changing cables/network cards etc.
Try another router...

Thanks, I tried a netcomm nb604 during one of the outages and it did the same ie connected but no data

Baby Get Shaky!
1655 posts

Uber Geek

Trusted
Subscriber

  # 1017396 2-Apr-2014 17:37
Send private message

Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?



48 posts

Geek


  # 1017397 2-Apr-2014 17:38
Send private message

Talkiet: Although nothing's impossible, a billing issue shouldn't be creating outages. Definitely get the billing issue sorted first though - What plan are you on? Have you gone for overage, or electing to be capped to 'dialup' speed if you exceed your cap?

Cheer s- N



on the 500gb residential. elect to pay the extra for overage so it shouldn't be throttling, but one of the CSR suggested there might be fallback mechanisms to prevent large bills even if you do elect to pay the extra, as I do.. Cheers





48 posts

Geek


  # 1017398 2-Apr-2014 17:44
Send private message

kingjj: Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?
nice idea, I might try that if I get desperate - my only hesitation is the fact that My Telecom is delayed so I would probably have to leave it off for a whole day to be able to rely on results.

The other interesting point was on the 30th we had a normal day of about 9GB or so, and no outage



48 posts

Geek


  # 1017400 2-Apr-2014 17:50
Send private message

andrewk:
kingjj: Have you tried disconnecting your modem for a few hours and seeing if the usage continues to accumulate in MyTelecom?
nice idea, I might try that if I get desperate - my only hesitation is the fact that My Telecom is delayed so I would probably have to leave it off for a whole day to be able to rely on results.

The other interesting point was on the 30th we had a normal day of about 9GB or so, and no outage

Who am I kidding I'm desperate now 
On a side note, after an hour and a  half the BB is showing signs of life but is still incredibly slow... like 90 seconds to load google and its still going...



48 posts

Geek


  # 1017421 2-Apr-2014 18:02
Send private message

the 81.48GB for today, from the first post...
is now 386.18GB


 1 | 2 | 3 | 4
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Netflix releases 21 Studio Ghibli works
Posted 22-Jan-2020 11:42


Vodafone integrates eSIM into device and wearable roadmap
Posted 17-Jan-2020 09:45


Do you need this camera app? Group investigates privacy implications
Posted 16-Jan-2020 03:30


JBL launches headphones range designed for gaming
Posted 13-Jan-2020 09:59


Withings introduces ScanWatch wearable combining ECG and sleep apnea detection
Posted 9-Jan-2020 18:34


NZ Police releases public app
Posted 8-Jan-2020 11:43


Suunto 7 combine sports and smart features on new smartwatch generation
Posted 7-Jan-2020 16:06


Intel brings innovation with technology spanning the cloud, network, edge and PC
Posted 7-Jan-2020 15:54


AMD announces high performance desktop and ultrathin laptop processors
Posted 7-Jan-2020 15:42


AMD unveils four new desktop and mobile GPUs including AMD Radeon RX 5600
Posted 7-Jan-2020 15:32


Consolidation in video streaming market with Spark selling Lightbox to Sky
Posted 19-Dec-2019 09:09


Intel introduces cryogenic control chip to enable quantum computers
Posted 10-Dec-2019 21:32


Vodafone 5G service live in four cities
Posted 10-Dec-2019 08:30


Samsung Galaxy Fold now available in New Zealand
Posted 6-Dec-2019 00:01


NZ company oDocs awarded US$ 100,000 Dubai World Expo grant
Posted 5-Dec-2019 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.