guyz:n00dy: thats not a similar situation, the farmers issue would be a warranty claim, & I agree with johnr, insurance companies like state & ami etc although having a 24/7 phone service dont have a 24/7 replacement service, sure you can make your claim but it takes 2-3 days to get a replacement and in some cases they send you a voucher so you still have to go into another store to pick up a replacement therefore more of your time taken up. I can understand the anger at having your stuff stolen however I think the offer of a loan phone to tide you over was quite reasonable. I think that Telco phone insurance has its place but like all things there is so much fine print and conditions that you might not always get what you want when you want.
i would refer you to frietasm and paradoxm comments at start of this string regarding home contents insurance. also pre telecom days i was with vodafone/bellsouth and indeed lodged a claim with state insurance one saturday morning and after faxing police report to them was directed to nearest store that sold vodafone handsets where the store needed only to fax through details direct to state..now that was 9-10 years ago...in this hi tech age we should not settle for anything less than fast efficient service no matter what it is dont you agree? and again..if i pay a premium that covers me 24/7.why cant i demand 24/7 back up support from those i pay to provide the service?
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