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I think mobile insurance is great value when I found out that coffee and Harrier dont mix too well. For $85 I was back in the game. I am still puzzled as to your gripe. Are you stating that any other insurance (Home Contents) would've replaced the phone on the weekend?
When bad luck happens then sometimes there is a price to pay. My thought here if you place such a high value on being in contact 24/7 why was the phone left in a car? Why did you not take it with you and put it in a secure locker, or leave it at the front desk or even left it at home. If you had your car stolen are you claiming that you could have gotten a replacement that day? It takes me about 3 days to actually fill in their stupid forms.
When I claimed for the Harrier, I spilled coffee Monday morning, tried to revive it that day, rang insurance company the next morning and picked up the Harrier lunchtime. My excess and losing no claims bonus with my home contents insurance rules out even thinking about a claim.
I also doubt you have such a vital need to have phone service when the store offered you a loan phone and you declined because it would have taken a couple more hours out of your day - I find that to be very bizarre unless of course you live 1 hour drive from you closest store. I personally would have taken up the offer, rung the insurance company on Monday - asked the store to ring me when it is ready and plan my day (or next day) to drive in and pick up.
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riahon: I am still puzzled as to your gripe. Are you stating that any other insurance (Home Contents) would've replaced the phone on the weekend?
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!
guyz: Had my car broken into the other evening while training at the gym. Upon finding the smashed lock .open glove box and mising cell phone i drove home and rung telecom service to barr the phone. rung police and they took details then said i would need to report in person to local station. saturday morning i,m waiting at the police station at 8 am. got my incident report and headed off to nearest telecom retatil store. once they had opened i walked in explained what had happened and that my phone was insured by them and urgently needed a replacement phone. iwas gutted to be told mobile phone insurance only open for business from 8 am to 4 pm mondays to friday. i was even more angrier as i explained to the guy in the storemy premium is paid 24 hrs 7 days a week, the telecom stores are open for bussiness 7 days, state insurance who covered the damage to the car are 24/7..so my gripe is..wh the heck doesnt telecom provide the service for the phoneinsurance thats not bases on 1963 glide time? it is extremely unaaceptable in our time now to have a service already paid for in advance by customers and get only 40 hours coverage per week..will telecom credit me time for the fact i have no phone because they failed to provide a 24 hr back up service for customers who do have misfortune? the telecom store guy pfferedme a loan phone, but for me, why the heck should i take another 2 hrs off work to shase a phone that should have been replaced on the spot had the phone insurance people (telecom) been on the job...your comments ..
lugh:
Process
- wait about two weeks for replacement phone to arrive (with no offer of loaner - separate company you know)
nzbnw: 2 Weeks seems quite a long time to get something as simple as this sorted.
riahon:I think mobile insurance is great value when I found out that coffee and Harrier dont mix too well. For $85 I was back in the game. I am still puzzled as to your gripe. Are you stating that any other insurance (Home Contents) would've replaced the phone on the weekend?
When bad luck happens then sometimes there is a price to pay. My thought here if you place such a high value on being in contact 24/7 why was the phone left in a car? Why did you not take it with you and put it in a secure locker, or leave it at the front desk or even left it at home. If you had your car stolen are you claiming that you could have gotten a replacement that day? It takes me about 3 days to actually fill in their stupid forms.
When I claimed for the Harrier, I spilled coffee Monday morning, tried to revive it that day, rang insurance company the next morning and picked up the Harrier lunchtime. My excess and losing no claims bonus with my home contents insurance rules out even thinking about a claim.
I also doubt you have such a vital need to have phone service when the store offered you a loan phone and you declined because it would have taken a couple more hours out of your day - I find that to be very bizarre unless of course you live 1 hour drive from you closest store. I personally would have taken up the offer, rung the insurance company on Monday - asked the store to ring me when it is ready and plan my day (or next day) to drive in and pick up.
johnr:guyz: Had my car broken into the other evening while training at the gym. Upon finding the smashed lock .open glove box and mising cell phone i drove home and rung telecom service to barr the phone. rung police and they took details then said i would need to report in person to local station. saturday morning i,m waiting at the police station at 8 am. got my incident report and headed off to nearest telecom retatil store. once they had opened i walked in explained what had happened and that my phone was insured by them and urgently needed a replacement phone. iwas gutted to be told mobile phone insurance only open for business from 8 am to 4 pm mondays to friday. i was even more angrier as i explained to the guy in the storemy premium is paid 24 hrs 7 days a week, the telecom stores are open for bussiness 7 days, state insurance who covered the damage to the car are 24/7..so my gripe is..wh the heck doesnt telecom provide the service for the phoneinsurance thats not bases on 1963 glide time? it is extremely unaaceptable in our time now to have a service already paid for in advance by customers and get only 40 hours coverage per week..will telecom credit me time for the fact i have no phone because they failed to provide a 24 hr back up service for customers who do have misfortune? the telecom store guy pfferedme a loan phone, but for me, why the heck should i take another 2 hrs off work to shase a phone that should have been replaced on the spot had the phone insurance people (telecom) been on the job...your comments ..
If you crashed your car Saturday at midnight would you expect the car to be fixed in the middle of the night or even a loan car to be delivered straight away to you.
If the phone was that important you would of purchased some cheap thing and requested a ESN swap or taken the loan phone.
This was very good of telecom to offer you a loan handset.
n00dy: thats not a similar situation, the farmers issue would be a warranty claim, & I agree with johnr, insurance companies like state & ami etc although having a 24/7 phone service dont have a 24/7 replacement service, sure you can make your claim but it takes 2-3 days to get a replacement and in some cases they send you a voucher so you still have to go into another store to pick up a replacement therefore more of your time taken up. I can understand the anger at having your stuff stolen however I think the offer of a loan phone to tide you over was quite reasonable. I think that Telco phone insurance has its place but like all things there is so much fine print and conditions that you might not always get what you want when you want.
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