Upload issues with EVDO devices and aircards???

Forums › Spark New Zealand (including Skinny and BigPipe) › Upload issues with EVDO devices and aircards???

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freitasm

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#83207 21-Aug-2007 19:54

bmatt42: I don't want to be one of these "selected customers". How do I get unselected?

Seriously, is the wireless network simply (or complicatedly) overloaded ?

Is it a router issue, or something to do with the IP addresses allocated or are there bottlenecks at the exchanges?

And are you saying that Vodafone still do not have the coverage area that Telecom has?

I asked Telecom New Zealand about this and received this reply:

...we are aware of some reported instances of customers experiencing lower than normal speeds and we have asked Alcatel-Lucent to investigate. To date Alcatel-Lucent have only been able to replicate a low speed once.

So, this is known and under investigation.

As per coverage, it appears that Telecom New Zealand still offers a wider 3G footpring than Vodafone. And if you want to see how widely the Vodafone vodem can vary, check my blog post and you will know.

Just for your information, Vodafone is investigating why their network performs so badly where I am now, when a few months ago it was a perfect coverage. They suspect it could be the vodem, or the network being saturated (here?) or some other settings.

In summary: there are problems in both networks, all the time, and they both work to fix their problems.

bbman

646 posts

Ultimate Geek

#83293 22-Aug-2007 10:37

freitasm:
bmatt42: I don't want to be one of these "selected customers". How do I get unselected?

Seriously, is the wireless network simply (or complicatedly) overloaded ?

Is it a router issue, or something to do with the IP addresses allocated or are there bottlenecks at the exchanges?

And are you saying that Vodafone still do not have the coverage area that Telecom has?

I asked Telecom New Zealand about this and received this reply:

...we are aware of some reported instances of customers experiencing lower than normal speeds and we have asked Alcatel-Lucent to investigate. To date Alcatel-Lucent have only been able to replicate a low speed once.

So, this is known and under investigation.

As per coverage, it appears that Telecom New Zealand still offers a wider 3G footpring than Vodafone. And if you want to see how widely the Vodafone vodem can vary, check my blog post and you will know.

Just for your information, Vodafone is investigating why their network performs so badly where I am now, when a few months ago it was a perfect coverage. They suspect it could be the vodem, or the network being saturated (here?) or some other settings.

In summary: there are problems in both networks, all the time, and they both work to fix their problems.

Good answer Mauricio, there are always faults on both networks and as stated the Networks move to fix them as quickley as possible.. In the case of upload issues on TNZ this will be fixed soon i am sure.

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bmatt42

6 posts

Wannabe Geek

#83305 22-Aug-2007 11:43

My biggest issue with TNZ is the way they fobbed off a customer (me) and didn't acknowledge that there was a problem with some Aircards on their network until they were forced to.

If an Aircard is unusable, our accounts should be credited until they get it right and we should be told as soon the issue is known so, as customers, we can make alternative arrangements. In our case, it is using dial-up.

Instead they then ask you to upgrade to new Aircards at your cost, to something that could be just as bad!

It seems that wireless broadband technology is immature, or at least the NZ implementation of it.

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