Upload issues with EVDO devices and aircards???

Forums › Spark New Zealand (including Skinny and BigPipe) › Upload issues with EVDO devices and aircards???

bbman

646 posts

Ultimate Geek

#15167 7-Aug-2007 23:25

Any one in Geek zone world had problems over last few weeks sending emails via EVDO / Rev ) / Rev A on the Aircard 595 and 595u.

Had one client with 4 who can't send emails of any large size over 200k or so as the connection to SMTP server times out and the SMTP server cannot be contacted.

One client in particular has another ISP for POP3 but usually on Telecom mobile data you use Xtra for SMTP or smtp.officemail.co.nz for Xtra hosted domains.

This client wont stop complaining saying the service is crap yet i have only had one other case of this.

Could it be there ISP causing issues or maybe an Xtra issue, possible upload issues on network? Seems web surfing is fine only email is an issue.

Advice please.

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Exited
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#81515 7-Aug-2007 23:35

Check the upload speeds ;)

And a PM

Edit: I can't seem to PM you due to your name having a & in it.

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bbman

646 posts

Ultimate Geek

#81542 8-Aug-2007 09:58

user name changed !!

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bbman

646 posts

Ultimate Geek

#81619 8-Aug-2007 20:19

i have been doing some testing today and have this issue is happening on my Treo 700wx/ Aircard 580 and 595....

Seems the card continually goes to dormant mode and struggles with attachements bigger than a 1 mb. Did a speed test on the 595 in Rev a mode and upload speed was 690kbps so no probs there but once i started sending emails it took an age to get to 2 mb with a pic file of 4mb and eventually the server timed out. i set in Rev A only it was faster but still timed out and the email never was sent. I have set the server time out to the maximum length but unless the email is under 1mb i can't send the email

I tested my aircard 580 and had the same result occured slow upload of course on Rev 0 but again the message sending timed out.

My treo did the same thing with an MP3 file of 4mb

This is really strange and i have a client with 3 other USB cards that is have the same problem. Is this issolated or is something a miss.

Can anyone shed any light?? The wireless helpdesk where as helpful as teets on a bull.,,,

Could it be Xtra SMTP???

Help??

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bbman

646 posts

Ultimate Geek

#81645 8-Aug-2007 21:48

I am getting some where with this, isolated incidences that faults know about and are sorting so hopefully i can report back soon with a positive result!

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nzbnw

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Spark NZ

#81647 8-Aug-2007 21:50

bbman:

Help??

While speaking to CTS last week they told me there was a known issiue, but claimed that it was resolved. Perhaps you should give mobile faults a call? 0800 400 909 OPT 3.

nzbnw

nzbnw

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#81649 8-Aug-2007 21:51

bbman:
I am getting some where with this, isolated incidences that faults know about and are sorting so hopefully i can report back soon with a positive result!

You beat me to it!

nzbnw

bbman

646 posts

Ultimate Geek

#81650 8-Aug-2007 21:54

Um yeah CTS told me today there are no known faults, i have since made contact with some one in faults who is going into bat on this so thats great.

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bmatt42

6 posts

Wannabe Geek

#82960 20-Aug-2007 12:29

After initially being told last week that there are no issues on their Wireless Broadband network, Telecom have finally admitted that they have a problem with the some Aircards such as the Sierra 580.

I have wasted ages trying to work out why connections were dropping off and restarting 30 seconds later and why uploads were often down to less than a quarter of dial-up speeds.

In some cases it worked fine which made the problem much more difficult to diagnose from our end.

Telecom's obfuscation has cost me 2 days of productivity, not to mention my ISP and Server Managers.

Hope this helps some other people out there.

Call Telecom and complain if you have one of these cards. They were still being sold in December 2006 and it now seems that Telecom have changed their network and left support for these cards behind.

There must be thousands of people out there left in the lurch.

bbman

646 posts

Ultimate Geek

#82982 20-Aug-2007 15:05

There is a fault occuring for some clients, but it is not isolated to Aircard 580's in fact it is occuring on 595u/pcmcia and express as well so it is not a 580 card support issue.

Telecom are trying to determine what the issue is being caused by. At this stage it is a limited fault but TNZ are looking to have a fix asap.

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freitasm

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#82984 20-Aug-2007 15:14

Could this be the reason why I saw strange upload speeds when I tested the 595U today for the first time?

paradoxsm

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#83024 20-Aug-2007 19:47

It's been doing this for quite a while, I was having the same issues about the day I bought my N95 so it was obvious what to do!

bmatt42

6 posts

Wannabe Geek

#83086 21-Aug-2007 09:02

So when TNZ recommend upgrading our Sierra 580 cards to 595 or 595u to "fix" the problem, we could be just as badly off as the new cards don't work either!

TNZ use phrases like "We will let you out of your contract early so you can upgrade". What I want is for them to continue with the service/contract that we had and paid for! People were buying these cards up til the end of 2006 on 2 year contracts. Now the cards don't work on their own wireless "broadband" network.

I can't think of another sector that would get away with this. It'd be like the rail network changing its gauge overnight without warning. Train drivers would arrive at work the next morning to find that their trains did not fit on the rails. When they ring up the helpdesk they'd be told to get their eyes tested, to re-measure their trains and buy new trains. When they buy the new trains of a different gauge they still wouldn't fit!

This has been a very frustrating and time-consuming experience.

Maybe it's time to buy some Vodems.

bbman

646 posts

Ultimate Geek

#83125 21-Aug-2007 12:50

Again this has nothing to do with your 580 card it self or the fact that it is obsolete, who ever said this is wrong, this is a network upload issue and that is that. It is happening to selected customers.

Telecom are working on a fix and will get it sorted because there is number of clients effected.

Re Vodems, big step back wards but i guess if your pissed off enough you will do anything to get a better service, going that way wont be better, especially when it comes to coverage foot print.

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bmatt42

6 posts

Wannabe Geek

#83138 21-Aug-2007 13:43

I don't want to be one of these "selected customers". How do I get unselected?

Seriously, is the wireless network simply (or complicatedly) overloaded ?

Is it a router issue, or something to do with the IP addresses allocated or are there bottlenecks at the exchanges?

And are you saying that Vodafone still do not have the coverage area that Telecom has?

bbman

646 posts

Ultimate Geek

#83143 21-Aug-2007 13:57

bmatt42: I don't want to be one of these "selected customers". How do I get unselected? -

OK you need to log the fault, unsure of why people are experiencing this, looking forward to when it will be fixed but the issue will be fixed!

Seriously, is the wireless network simply (or complicatedly) overloaded ?

Unsure, i am not privy to that info , very unlikely, more than likely this is a system fault.

Is it a router issue, or something to do with the IP addresses allocated or are there bottlenecks at the exchanges?

As above, download is fast as, upload is where the issue is so the bottle neck is an unlikely reason! it is intermittant as well. Could be an Xtra SMTP thing as well.

And are you saying that Vodafone still do not have the coverage area that Telecom has?

80% of Pop covered by EVDO Rev 0 and soon Rev A, WCDMA with HSDPA on VNZ is around 50% + - techically EVDO is far superior in foot print per Cell site as well so the 80% is possibly an understatment. The Facts speak for them selves This is why VNZ are building out WCDMA on 900mhzas the there current config is too expensive to match EVDO or go nationwide. This is also a guinei pig network

www.ultimatebroadband.co.nz
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks

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