Spark Fibre install, no internet

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Fibre install, no internet

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sloburn

70 posts

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#1304452 13-May-2015 12:28

Awesome, thanks muchly. If there's anything we can do from our end let me know

cbrpilot

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Spark NZ

#1304464 13-May-2015 12:39

I've asked for our provisioning team to contact UFF for resolution here.
Personally I do not have direct contact with them.
I'll check back in a couple of hours to see where things are at.
Hopefully we will be able to get them to fix it so it will be working by this evening - I can't guarantee though.

My views are my own, and may not necessarily represent those of my employer.

sloburn

70 posts

Master Geek
+1 received by user: 9

#1304475 13-May-2015 12:42

Ergh ok thanks. Wife is already a day behind on study now, she'll be thrilled
😭

cbrpilot

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Spark NZ

#1304500 13-May-2015 13:26

Is your VDSL still working? The reason why keep the two accesses up is so that we do not cause a complete loss of service for our customers should something be held up, or is an issue on install.

My views are my own, and may not necessarily represent those of my employer.

sloburn

70 posts

Master Geek
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#1304501 13-May-2015 13:28

Not sure, they unplugged it all. Will have a look

Wheelbarrow01

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Chorus

#1304503 13-May-2015 13:31

cbrpilot: Is your VDSL still working? The reason why keep the two accesses up is so that we do not cause a complete loss of service for our customers should something be held up, or is an issue on install.

cbrpilot is right - your VDSL connection will still be live in parallel with the fibre, so you can use that in the meantime. if you have unplugged the router from the VDSL jackpoint it would just have to be plugged in again to restore VDSL service.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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Jase2985

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#1304510 13-May-2015 13:40

and potentially re setup the connection in the router

lxsw20

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#1304527 13-May-2015 14:07

Don't know what the HG630b is like, but on the 659b you can have a configuration per connection type so you don't have to mess with anything when you swap from ADSL to VDSL to UFB.

tdgeek

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#1304530 13-May-2015 14:09

lxsw20: Don't know what the HG630b is like, but on the 659b you can have a configuration per connection type so you don't have to mess with anything when you swap from ADSL to VDSL to UFB.

Same on 630b, preconfigured for Spark

sloburn

70 posts

Master Geek
+1 received by user: 9

#1304533 13-May-2015 14:15

Old router was a 630b, new one is also a 630b so we now have two. Wife just turned off the new one and plugged in the old one as a patch for now and yes we still have VDSL. Possibly something that might not be obvious to most customers, thanks for the heads up.

AFAIK still nothing on the fibre side

cbrpilot

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Spark NZ

#1304537 13-May-2015 14:17

Righty updates:
I can see you're now up using your old VDSL.
It appears to me that the Fibre issue has now been fixed by UFF. So you should now be able to use that service now too.
Let me know how this is working now please.

My views are my own, and may not necessarily represent those of my employer.

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sloburn

70 posts

Master Geek
+1 received by user: 9

#1304550 13-May-2015 14:32

Wife informs me that thunderbirds are go! You sir are a legend, I hope they appreciate you there

cbrpilot

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Spark NZ

#1304554 13-May-2015 14:41

Excellent. Good to hear that you're up.
That particular issue is a real pain in the rear for us to find and get our suppliers to sort. Apologies for the inconvenience.

My views are my own, and may not necessarily represent those of my employer.

sloburn

70 posts

Master Geek
+1 received by user: 9

#1304709 13-May-2015 17:59

95 down, 56 up. Tis a beautiful thing.

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