Weird fibre issue

Forums › Spark New Zealand (including Skinny and BigPipe) › Weird fibre issue

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#2151422 28-Dec-2018 13:08

Are you triggering some sort of ISP DDoS mitigation mechanism?

hio77

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#2151423 28-Dec-2018 13:09

yitz: Are you triggering some sort of ISP DDoS mitigation mechanism?

No.

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danepak

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#2151425 28-Dec-2018 13:13

hio77, I sent the serial number to you yesterday.
I believe you haven't read it, but the issue is fixed anyway for now :-)

hio77

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#2151430 28-Dec-2018 13:18

danepak: hio77, I sent the serial number to you yesterday.
I believe you haven't read it, but the issue is fixed anyway for now :-)

Yeah, yet to dig out the laptop to check that one

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danepak

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#2151432 28-Dec-2018 13:20

hio77:
danepak: hio77, I sent the serial number to you yesterday.
I believe you haven't read it, but the issue is fixed anyway for now :-)

Yeah, yet to dig out the laptop to check that one

All good, thanks for your help anyway :-)

danepak

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#2152372 30-Dec-2018 19:40

And internet has gone again.
Just like previously.
Landline doesn't work either, just like previously.
I was told by Spark that apparently, according to his notes, someone had been doing a bit of work outside the house to fix the issue.
They might have turned up at a rare moment, where we didn't notice it, but I'm starting to question this.
Identical issue, which we now have encountered three times in a month.
I know it will return, but knowing that it will disappear again, will make me question if it's time to look elsewhere.

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hio77

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#2152387 30-Dec-2018 20:19

Wait, landline drops at the same time?

That would imply something very different to what we have been suspecting so far.

Next time it happens please open your spark app click the box down the bottom, scroll down to Check my broadband and tap that.

Be interesting to know what your seeing there.
Based on what you have described it will show all crosses.

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danepak

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#2152389 30-Dec-2018 20:29

hio77: Wait, landline drops at the same time?

That would imply something very different to what we have been suspecting so far.

Next time it happens please open your spark app click the box down the bottom, scroll down to Check my broadband and tap that.

Be interesting to know what your seeing there.
Based on what you have described it will show all crosses.

As I've got no Spark internet, the app is not responding

hio77

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#2152390 30-Dec-2018 20:34

danepak:
As I've got no Spark internet, the app is not responding

Do it over 4G and all will be swell...

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danepak

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#2152391 30-Dec-2018 20:39

hio77:
danepak:
As I've got no Spark internet, the app is not responding

Do it over 4G and all will be swell...

OK, I see.

This is what I got:

Internet is down.
We couldn’t connect you to the internet.
Your fibre box is down.
There may be a problem with your connection.
We can't reach your modem.
You may be using a non-Spark modem.
You've already reported trouble with your internet.
You may have already reported this particular problem. Or there are issues that haven't been resolved yet. If you'd like to chat, please select Continue below.

hio77

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#2152396 30-Dec-2018 20:57

danepak:
We couldn’t connect you to the internet.
Your fibre box is down.

Bingo, red light ont.. that lines up with no landline.

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danepak

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#2152399 30-Dec-2018 21:12

First light on ONT is solid green (power).
Next one is flashing green (optical).
Alarm, nothing.
LAN1 is yellow.
Rest (LAN2, LAN3, LAN4, POTS AND UPDATE) has got nothing either (no lights).

danepak

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#2153188 2-Jan-2019 14:46

Ended up cancelling my contract and switched to Vodafone.
Would have loved to stay with Spark, but issue kept returning and they showed no interest in sending someone out. Or well, I was told that if the internet worked, when they sent someone out, I would have to pay $120. I explained to them that I thought it was wrong, as it worked, then stopped working and then working again.
But they insisted on this. Bad service, I reckon.

sbiddle

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#2153267 2-Jan-2019 15:53

Red optical or optical going off indicated optical issues with the UFB network. If this is the issue you're guaranteed to have the exact same issue with Vodafone so changing RSP will achieve absolutely nothing.

danepak

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#2153272 2-Jan-2019 16:01

sbiddle:
Red optical or optical going off indicated optical issues with the UFB network. If this is the issue you're guaranteed to have the exact same issue with Vodafone so changing RSP will achieve absolutely nothing.

But there are no red lights on the ONT or router.

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