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Forums › Spark New Zealand › Weird fibre issue


304 posts

Ultimate Geek
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Topic # 243706 27-Dec-2018 10:13
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This really puzzles me.
Got fibre with Spark.
3 weeks ago, our internet suddenly stopped working.
I could still access a few sites. Alexa also still worked.
But majority of sites not accessible.
Sometimes we can watch YouTube and Netflix on the TV, sometimes we can't.
Spark told me to get a new router. Fixed the issue. It's back again now. As I write this, the kids can watch YouTube on the TV (connected via WIFI). I can't on my phone however.
I can only access Geekzone via 4G.
As mentioned, last time, Spark asked me to get a new router.
That fixes the issue, but it's back again and now they've asked me to get another router again.
Is it really a router problem, since I can access some websites and we even can watch YouTube and Netflix at times on TV?

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1087 posts

Uber Geek
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  Reply # 2150987 27-Dec-2018 10:14
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check your DNS settings on router. try 1.1.1.1 or 8.8.8.8 on PC/router




helping others at evgenyk.nz

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Uber Geek
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  Reply # 2150989 27-Dec-2018 10:17
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How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

 
 
 
 


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Uber Geek
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  Reply # 2150990 27-Dec-2018 10:17
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What router are you using?

 

 



304 posts

Ultimate Geek
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  Reply # 2150992 27-Dec-2018 10:23
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kobiak:

check your DNS settings on router. try 1.1.1.1 or 8.8.8.8 on PC/router



The DNS settings were 192.168.1.254
Was listed twice.
When I wrote 1.1.1.1, it made no difference.
I could access some websites.
Same with 8.8.8.8.



304 posts

Ultimate Geek
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  Reply # 2150993 27-Dec-2018 10:24
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cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices



304 posts

Ultimate Geek
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  Reply # 2150994 27-Dec-2018 10:25
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sbiddle:

What router are you using?


 


Huawei HG659b

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Uber Geek
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  Reply # 2150996 27-Dec-2018 10:27
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So from a PC that is troubled, can you ping 8.8.8.8

Cyril



304 posts

Ultimate Geek
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  Reply # 2150997 27-Dec-2018 10:29
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cyril7: So from a PC that is troubled, can you ping 8.8.8.8

Cyril

Yep, just did it. But if I ping geekzone.co.nz it works too. If I ping yellowfever.co.nz, I get a request timeout

'That VDSL Cat'
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  Reply # 2151000 27-Dec-2018 10:32
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danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

 

Highly suspect you will actually have more than that.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



304 posts

Ultimate Geek
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  Reply # 2151003 27-Dec-2018 10:35
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hio77:

danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices


Highly suspect you will actually have more than that.


Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos
And when printer is on, 9 devices.

'That VDSL Cat'
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  Reply # 2151005 27-Dec-2018 10:37
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danepak:
hio77:

 

danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

 

 

 

Highly suspect you will actually have more than that.

 


Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos

 

DM me your modem serial number, will be U7 something.. i'll give it a poke and see what's showing up.

Absolutely this is sounding like a client being dropped off routing table, generally this is done on First in, First out basis.




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.



304 posts

Ultimate Geek
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  Reply # 2151006 27-Dec-2018 10:46
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hio77:

danepak:
hio77:


danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices


 


Highly suspect you will actually have more than that.



Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos


DM me your modem serial number, will be U7 something.. i'll give it a poke and see what's showing up.

Absolutely this is sounding like a client being dropped off routing table, generally this is done on First in, First out basis.


Cool, just sent it to you



304 posts

Ultimate Geek
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  Reply # 2151380 28-Dec-2018 11:30
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And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.

75 posts

Master Geek
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  Reply # 2151383 28-Dec-2018 11:33
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danepak: And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.

 

 

 

Have you checked? https://www.chorus.co.nz/outages

 

Maybe there was an outage in your area?



304 posts

Ultimate Geek
+1 received by user: 12


  Reply # 2151384 28-Dec-2018 11:35
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Zepanda66:

danepak: And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.


 


Have you checked? https://www.chorus.co.nz/outages


Maybe there was an outage in your area?


Hi, there was no outage yesterday, according to Spark.
Same as last time. No outage, but we could only access some websites.

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