Weird fibre issue

Forums › Spark New Zealand (including Skinny and BigPipe) › Weird fibre issue

danepak

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#243706 27-Dec-2018 10:13

This really puzzles me.
Got fibre with Spark.
3 weeks ago, our internet suddenly stopped working.
I could still access a few sites. Alexa also still worked.
But majority of sites not accessible.
Sometimes we can watch YouTube and Netflix on the TV, sometimes we can't.
Spark told me to get a new router. Fixed the issue. It's back again now. As I write this, the kids can watch YouTube on the TV (connected via WIFI). I can't on my phone however.
I can only access Geekzone via 4G.
As mentioned, last time, Spark asked me to get a new router.
That fixes the issue, but it's back again and now they've asked me to get another router again.
Is it really a router problem, since I can access some websites and we even can watch YouTube and Netflix at times on TV?

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#2150987 27-Dec-2018 10:14

check your DNS settings on router. try 1.1.1.1 or 8.8.8.8 on PC/router

helping others at evgenyk.nz

cyril7

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#2150989 27-Dec-2018 10:17

How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

sbiddle

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#2150990 27-Dec-2018 10:17

What router are you using?

danepak

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#2150992 27-Dec-2018 10:23

kobiak:
check your DNS settings on router. try 1.1.1.1 or 8.8.8.8 on PC/router

The DNS settings were 192.168.1.254
Was listed twice.
When I wrote 1.1.1.1, it made no difference.
I could access some websites.
Same with 8.8.8.8.

danepak

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#2150993 27-Dec-2018 10:24

cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

danepak

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#2150994 27-Dec-2018 10:25

sbiddle:
What router are you using?

Huawei HG659b

New World

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cyril7

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#2150996 27-Dec-2018 10:27

So from a PC that is troubled, can you ping 8.8.8.8

Cyril

danepak

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#2150997 27-Dec-2018 10:29

cyril7: So from a PC that is troubled, can you ping 8.8.8.8

Cyril

Yep, just did it. But if I ping geekzone.co.nz it works too. If I ping yellowfever.co.nz, I get a request timeout

hio77

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#2151000 27-Dec-2018 10:32

danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

Highly suspect you will actually have more than that.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

danepak

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#2151003 27-Dec-2018 10:35

hio77:
danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

Highly suspect you will actually have more than that.

Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos
And when printer is on, 9 devices.

hio77

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#2151005 27-Dec-2018 10:37

danepak:
hio77:

danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

Highly suspect you will actually have more than that.

Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos

DM me your modem serial number, will be U7 something.. i'll give it a poke and see what's showing up.

Absolutely this is sounding like a client being dropped off routing table, generally this is done on First in, First out basis.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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danepak

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#2151006 27-Dec-2018 10:46

hio77:
danepak:
hio77:

danepak:
cyril7: How many devices are on the network, the spark provided Huawei only supports 16 per wireless band and 32 in total, wireless or wired.

Cyril

6 devices

Highly suspect you will actually have more than that.

Oops, actually 8.
My laptop
Wife's laptop
Kids tablet
My phone
Wife's phone
TV
Amazon Echo Hub
Sonos

DM me your modem serial number, will be U7 something.. i'll give it a poke and see what's showing up.

Absolutely this is sounding like a client being dropped off routing table, generally this is done on First in, First out basis.

Cool, just sent it to you

danepak

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#2151380 28-Dec-2018 11:30

And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.

Zepanda66

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#2151383 28-Dec-2018 11:33

danepak: And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.

Have you checked? https://www.chorus.co.nz/outages

Maybe there was an outage in your area?

http://www.speedtest.net/result/7315955530.png

danepak

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#2151384 28-Dec-2018 11:35

Zepanda66:
danepak: And now the internet is suddenly working again.
So weird.
But same happened a few weeks ago.
Stopped working for a few days (or access to most websites stopped working). Then it fixed itself.
I guess I can expect the same to happen again in a few weeks time.

Have you checked? https://www.chorus.co.nz/outages

Maybe there was an outage in your area?

Hi, there was no outage yesterday, according to Spark.
Same as last time. No outage, but we could only access some websites.

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