Skinny VoLTE availability?

Forums › Spark New Zealand (including Skinny and BigPipe) › Skinny VoLTE availability?

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#2567207 17-Sep-2020 22:38

My iPhone 8 now has a VoLTE toggle with iOS 14 (Settings/Mobile/Mobile Data Options/Voice & Data). I haven't been able to actually test it yet though.

Edit: Nope.

Mph

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#2568880 21-Sep-2020 00:43

I look forward and have been patiently waiting for VoLTE on Skinny.

I suspect we have not been given a time-frame?

As Skinny are a niche market, I would not be surprised if a lot of their users are not running capable devices — hence perhaps being a low priority from their perspective. Either that or Spark are preferring to give a market advantage exclusively to Spark users on their own infrastructure.

user2

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#2571858 22-Sep-2020 10:49

Both my wife and I have Huawei Nova 5T and are on Skinny. I got it a few weeks ago. She hasn't yet so I've been assuming it must be a staged rollout.

gajan

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#2571872 22-Sep-2020 11:12

Correct - staged/staggered. DM me your/wife's number if you want me to push it along.

My comments and remarks are not necessarily of my employer.

old3eyes

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#2571885 22-Sep-2020 11:36

I have a Motorola G4 Plus and I can see the VoLTE switch but it is grayed out. When you get around to provisioning it will I be able to turn it on??

Regards,

Old3eyes

jalvares

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#2571916 22-Sep-2020 12:05

Why Telcos are biased to certain phones for VoLTE availability? I have Nokia 9 PV and no VoLTE option. Though Spark/Skinny sell other Nokia models, only Nokia 7.1 is listed under VoLTE supported phones.

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#2571926 22-Sep-2020 12:23

old3eyes:

I have a Motorola G4 Plus and I can see the VoLTE switch but it is grayed out. When you get around to provisioning it will I be able to turn it on??

@old3eyes Is this handset on the approved VoLTE list for Skinny? If not then slim chance VoLTE will work

old3eyes

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#2571972 22-Sep-2020 13:10

Linux:

old3eyes:

I have a Motorola G4 Plus and I can see the VoLTE switch but it is grayed out. When you get around to provisioning it will I be able to turn it on??

@old3eyes Is this handset on the approved VoLTE list for Skinny? If not then slim chance VoLTE will work

I have no idea as it was bought from PB Tech.. Like most phones sold here most likely not..

Regards,

Old3eyes

gajan

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#2571989 22-Sep-2020 13:24

There is a process that we work through with the device manufacturers to certify that VoLTE on their devices works well with our network, this is a development process that takes time and effort from both the operator and the handset manufacturer. We're always working to try and onboard more devices where possible, but several factors come into play. Unfortunately even if the phone's hardware supports VoLTE it's not guaranteed we'll be able to get it working.

My comments and remarks are not necessarily of my employer.

old3eyes

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#2571990 22-Sep-2020 13:25

gajan:

There is a process that we work through with the device manufacturers to certify that VoLTE on their devices works well with our network, this is a development process that takes time and effort from both the operator and the handset manufacturer. We're always working to try and onboard more devices where possible, but several factors come into play. Unfortunately even if the phone's hardware supports VoLTE it's not guaranteed we'll be able to get it working.

So from that I take it as "Don't get your hopes up" :-)

Regards,

Old3eyes

gajan

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#2571996 22-Sep-2020 13:33

unfortunately... yes. I haven't seen the Moto G4 - will raise it internally...

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jalvares

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#2572000 22-Sep-2020 13:41

gajan:

unfortunately... yes. I haven't seen the Moto G4 - will raise it internally...

What about Nokia?

Woofjeb

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#2573146 24-Sep-2020 03:47

I noticed the Nokia 7.1 is a device on the list but the currently available Nokia 7.2 is not any plans on including phones like these ?

liquidcore

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#2590914 23-Oct-2020 17:44

Can I please check whether the Galaxy S20+ (purchased from Noel Leeming) is meant to be able to use VoLTE on Skinny? Or has it not been certified yet?

gajan

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#2590924 23-Oct-2020 18:12

It should be - check if you have the VoLTE option under network settings when your skinny SIM is in. If so dm me your phone number and I’ll nudge your migration along.

My comments and remarks are not necessarily of my employer.

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