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andrewNZ
2487 posts

Uber Geek
Inactive user


  #2580501 7-Oct-2020 09:59
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does DSL actually drop? does the modem web page say it has?

If DNS fails, it often looks like DSL is down to the user.



lookout

626 posts

Ultimate Geek

ID Verified

  #2580505 7-Oct-2020 10:03
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I assumed the DSL is dropping. Modem says 'DSL Uptime: 0 days 3 hours 0 minutes 7 seconds' which co-incides with today's drop out.

 

Line Status here (hopefully it copy/pastes ok!)

 

 

 

 

 

 

Downstream

 

Upstream

 

 

 

TCM(Trellis Coded Modulation)

 

ON

 

ON

 

 

 

SNR

 

6.1 dB

 

6.3 dB

 

 

 

Line Attenuation

 

14.3 dB

 

4.2 dB

 

 

 

Path Mode

 

Fast

 

Fast

 

 

 

Interleave Depth

 

8

 

4

 

 

 

Data Rate

 

71980 kbps

 

21113 kbps

 

 

 

MAX Rate

 

73478 kbps

 

21113 kbps

 

 

 

POWER

 

14.1 dbm

 

7.6 dbm

 

 

 

CRC

 

0

 

0

 

 

 

HEC

 

0

 

0

 

 

 

ES

 

0

 

0

 

 

 

SES

 

0

 

0

 

 

 

FEC

 

4357

 

8

 

 

 

INP

 

45.00 symbols

 

43.00 symbols

 

 

 


RunningMan
8961 posts

Uber Geek


  #2580575 7-Oct-2020 11:39
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Can you check again later in the day to see how often it is dropping - is it just once per day, or is it more often, and you just hadn't noticed?




outdoorsnz
674 posts

Ultimate Geek


  #2580576 7-Oct-2020 11:41
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Can you position the router so you can see the DSL / Internet lights go out during the disconnect situation?

 

I had a similar situation. No problems with internet speed. Connection would disconnect multiple times typically at night / peak times.

 

The number of disconnections would be just under the amount that ISP would get chorus to investigate.

 

For me, I replaced the phone cable and seemed to have fixed (fingers crossed). But that could indicate a fault with either my modem jack point or DSL wall jack point.

 

Also 2degrees support person make a good point about to many devices connected to same power point as router. i.e. Router / modem behind TV with many devices, power demands could cause... maybe.

 

 


outdoorsnz
674 posts

Ultimate Geek


  #2580577 7-Oct-2020 11:42
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Also you should get your ISP to do a line trace for 24 hours to  gauge the number of dropouts.


lookout

626 posts

Ultimate Geek

ID Verified

  #2581495 8-Oct-2020 16:34
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Thanks for all the help and suggestions so far. I just checked the DSL Uptime today and no drop out this morning at all. DSL Uptime: 1 days 9 hours 24 minutes 51 seconds.

 

I will keep monitoring this. The only thing I changed was to turn off the daily screensaver downloading on the Apple TV. I doubt that that makes any difference but noting it anyway.

 

 


Wheelbarrow01
1725 posts

Uber Geek

Trusted
Chorus

  #2581684 9-Oct-2020 01:12
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Maybe this guy moved to your town??





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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