Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


lookout

285 posts

Ultimate Geek


#277304 7-Oct-2020 07:26
Send private message quote this post

This issue has been ongoing and I was hoping the Smart Modem firmware update would fix it. However, the latest firmware has installed and we still get the dropouts. So maybe it’s not the modem?

The issue is the same every day. When we get up in the morning the kids turn on the AppleTV and watch Netflix, etc. Around 15-20 mins after starting to stream, the internet completely drops out for about 1 min. I don’t think the modem is rebooting because we can still access our NAS through Infuse but we have no internet connectivity for that 1 minute.

We have mostly Apple devices connected by wifi. I did test a windows PC connected by Ethernet and internet also drops. The dropouts don’t appear to happen any other time. Just the morning.

Smart Modem and 1 Smart Mesh unit. Most devices are connected to the Smart Mesh. We are on VDSL with decent speeds ~60mbps.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
mdooher
Hmm, what to write...
1159 posts

Uber Geek

Trusted
Lifetime subscriber

  #2580438 7-Oct-2020 07:36
Send private message quote this post

Alarm Autodialer is hooked up before your filter?





Matthew


nztim
968 posts

Ultimate Geek

Subscriber

  #2580440 7-Oct-2020 07:39
Send private message quote this post

mdooher:

Alarm Autodialer is hooked up before your filter?



Yup, need house professionally wired to the Alarm cut doesn’t take down the internet

 
 
 
 


lookout

285 posts

Ultimate Geek


  #2580441 7-Oct-2020 07:39
Send private message quote this post

mdooher:

Alarm Autodialer is hooked up before your filter?



Hey, no alarms or anything. Fairly simple wiring setup. Master filter splits to 1 phone and 1 Ethernet port for the modem. Cheers.

nztim
968 posts

Ultimate Geek

Subscriber

  #2580447 7-Oct-2020 07:48
Send private message quote this post

lookout:
mdooher:

Alarm Autodialer is hooked up before your filter?



Hey, no alarms or anything. Fairly simple wiring setup. Master filter splits to 1 phone and 1 Ethernet port for the modem. Cheers.


When you say master filter do you mean. a self install filter on the jackpoint or a master filter in your ETP and two jack points one for phone and one for modem

are there other jack points in the house causing reflections on the line?

This sounds like internal wiring to me

freitasm
BDFL - Memuneh
68798 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2580448 7-Oct-2020 07:49
Send private message quote this post

Are you sure it's every day or every few days?




 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


RunningMan
6130 posts

Uber Geek


  #2580459 7-Oct-2020 08:20
Send private message quote this post

Does it also happen at other times of the day?


johny99
457 posts

Ultimate Geek


  #2580466 7-Oct-2020 08:37
Send private message quote this post

Do you have fibre or copper, I thought spark do not give the new smart modem to dsl customers, could be wrong though.

 
 
 
 


lookout

285 posts

Ultimate Geek


  #2580468 7-Oct-2020 08:42
Send private message quote this post

I'm on copper VDSL. Quite close to the exchange so the connection has always been solid. 

 

I got the Smart Modem when I re-signed for 12 months. To test further I am going to try plug in my old HG659b and see if it still happens tomorrow.


nztim
968 posts

Ultimate Geek

Subscriber

  #2580469 7-Oct-2020 08:44
Send private message quote this post

lookout:

 

I'm on copper VDSL. Quite close to the exchange so the connection has always been solid. 

 

I got the Smart Modem when I re-signed for 12 months. To test further I am going to try plug in my old HG659b and see if it still happens tomorrow.

 

 

Did it happen on the old HG659b ? and as Above is it a true master filter?


johny99
457 posts

Ultimate Geek


  #2580470 7-Oct-2020 08:47
Send private message quote this post

nztim:

lookout:


I'm on copper VDSL. Quite close to the exchange so the connection has always been solid. 


I got the Smart Modem when I re-signed for 12 months. To test further I am going to try plug in my old HG659b and see if it still happens tomorrow.



Did it happen on the old HG659b ? and as Above is it a true master filter?



I.e did the “master filter“ come in the box with the original modem, or did chorus install it.

lookout

285 posts

Ultimate Geek


  #2580479 7-Oct-2020 09:11
Send private message quote this post

I installed the master filter myself about 7-8 years ago. I believe it is a Dynamix XDSL one. It has 3 wire pairs.

 

We did get drop outs with the HG 659b. It would often drop out when there was a lot of network activity (streaming and torrents going for example - Linux ISOs of course :P). But this would be a complete network failure. From memory even the NAS would be inaccessible until I rebooted the modem. I thought it was probably caving under load.

 

I only started noticing the regularity of the drop outs recently so that is why I attributed it to the Smart Modem. The new modem seems to have handled the heavy loads better too.

 

 

 

 


lookout

285 posts

Ultimate Geek


  #2580487 7-Oct-2020 09:23
Send private message quote this post

I wonder if the Apple TV is the culprit here? It seems people are having very similar issues:

 

https://discussions.apple.com/thread/8054725


freitasm
BDFL - Memuneh
68798 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  #2580491 7-Oct-2020 09:33
Send private message quote this post

Is this on 5 GHz or all WiFi drops out? If 5 GHz only, perhaps radar interference? Any possible source?





 

 

These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Coinbase | TheMarket | My technology disclosure


lookout

285 posts

Ultimate Geek


  #2580498 7-Oct-2020 09:48
Send private message quote this post

All devices are connected by 5ghz. When the drop out happens the devices remain connected to wifi but the DSL drops out, ie- no internet access. 

 

Is it possible that the DSL drops out under heavy load?


cyril7
7822 posts

Uber Geek

Trusted
Subscriber

  #2580500 7-Oct-2020 09:58
Send private message quote this post

Hi, purhaps post some DSL line stats, it might indicate something more useful.

 

Cyril


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News »

Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS1621+ 
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32


NordVPN starts deploying colocated servers
Posted 7-Oct-2020 09:00


Google introduces Nest Wifi routers in New Zealand
Posted 7-Oct-2020 05:00


Orcon to bundle Google Nest Wifi router with new accounts
Posted 7-Oct-2020 05:00


Epay and Centrapay partner to create digital gift cards
Posted 2-Oct-2020 17:34


Inseego launches 5G MiFi M2000 mobile hotspot
Posted 2-Oct-2020 14:53









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.