Spark ADSL connection problems. Getting nowhere with Spark support....

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark ADSL connection problems. Getting nowhere with Spark support....

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#2867338 13-Feb-2022 00:56

TUDZNZL:

Dont be sorry! I appreciate your input!

Sorry if I was wrong about being naked but that is what it has said previously on my bill. Im pretty sure you're right though as I HAVE got a landline number associated with my plan, although have never had a phone plugged in. I can say though, there has never been a master splitter installed here. I think I will look at getting one put in next and see how it goes. Couldnt hurt to try I guess :)

Appreciate it

Don't be sorry, this dates back to Telecom days where they bill on a phone number and not an ASID

I just take the position if there is low frequency voice on the line then Install a master filter

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

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#2867341 13-Feb-2022 03:01

nztim:

TUDZNZL:

Dont be sorry! I appreciate your input!

Sorry if I was wrong about being naked but that is what it has said previously on my bill. Im pretty sure you're right though as I HAVE got a landline number associated with my plan, although have never had a phone plugged in. I can say though, there has never been a master splitter installed here. I think I will look at getting one put in next and see how it goes. Couldnt hurt to try I guess :)

Appreciate it

Don't be sorry, this dates back to Telecom days where they bill on a phone number and not an ASID

I just take the position if there is low frequency voice on the line then Install a master filter

Curious what your thinking is on why to do this - in my experience unless a short is across the line, the NEAX won't generate any tone to send down the line, and it's filtered at the DSL Port. I don't think that having a Master splitter is ever a bad idea, but I don't think it's strictly needed, I just find that the associated installation of a dedicated cable and jackpoint in delta wired houses is where the big win comes from.

As for OP, ask for the detailed NVF information, to see if you can get some more information outta the techs. Also start checking out if you have line of sight to any potential neighbours with Fibre.

Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

quickymart

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#2867344 13-Feb-2022 06:35

TUDZNZL:

Yup,

That's my neighbours trying to organise it. I know $3000 isnt much (and for alot of people around this area it isn't!), I myself have had bad health problems come up and money has become tight. Although, I also agree that it seems a bit unfair as I live less than 300m from the new subdivision with around 15-20 properties between and they wont bring it up :( sad guys ...

A few hectres were just sold across the road from me, am hoping it was bought by a developer that will bring it up :) but that could be a couple years away at least.

Couple of things from that article:

* there has to be a cutoff to the rollout somewhere, and it looks like your properties are just outside of it

* subdivisions: the developers often pay the local LFC to install fibre in their new subdivision, totally separate of the nationwide rollout. This is how you see a group of properties in the middle of nowhere, but they all have fibre - the developer has paid to get it installed themselves. So, I'm not surprised they wouldn't "bring it up" to you, you're not part of their subdivision

Also one comment on there made me laugh: "New Zealand has not yet finished installing fibre and Elon Musk has already made it obsolete. Satellite transmission has to be better especially over time as the cabling ages" clearly that guy doesn't have a clue!

Anyway, if you're wanting fibre it will most likely be a case of you paying for it.

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#2867396 13-Feb-2022 10:37

quickymart:

TUDZNZL:

Yup,

That's my neighbours trying to organise it. I know $3000 isnt much (and for alot of people around this area it isn't!), I myself have had bad health problems come up and money has become tight. Although, I also agree that it seems a bit unfair as I live less than 300m from the new subdivision with around 15-20 properties between and they wont bring it up :( sad guys ...

A few hectres were just sold across the road from me, am hoping it was bought by a developer that will bring it up :) but that could be a couple years away at least.

Couple of things from that article:

* there has to be a cutoff to the rollout somewhere, and it looks like your properties are just outside of it

* subdivisions: the developers often pay the local LFC to install fibre in their new subdivision, totally separate of the nationwide rollout. This is how you see a group of properties in the middle of nowhere, but they all have fibre - the developer has paid to get it installed themselves. So, I'm not surprised they wouldn't "bring it up" to you, you're not part of their subdivision

Also one comment on there made me laugh: "New Zealand has not yet finished installing fibre and Elon Musk has already made it obsolete. Satellite transmission has to be better especially over time as the cabling ages" clearly that guy doesn't have a clue!

Anyway, if you're wanting fibre it will most likely be a case of you paying for it.

Good Morning,

My main objective for now is to have my ADSL fixed and back to what it used to be.

I understand that there has to be a cutoff. My neighbours and I think that being well within the city limits and paying rates in this city should be enough to make us eligible.

Sorry, when I said for them to "bring it up", I meant enable not the developer. Where the new subdivision is going in used to be a huge paddock, so could understand why they didnt want to bring it up. Now that the subdivision has fibre I thought Enable may reconsider as they could probably branch off the subdivision? I dont know... im dumb lol There is a section that has just been sold, that I am hoping has been bought by a developer because if they bring fibre to that section it has to run past my house, but again that could be a couple years away and actually have no idea if it was bought by a developer.

About 6 months ago I looked into Starlink, but I like to game a bit (mainly to keep in touch with friends overseas) and heard it would have high ping along with outages at certain parts of the day until more satellites are up. Again, for the setup cost and monthly cost... would rather just have my ADSL restored. I agree that guy has no idea really and fibre will not be made obselete by starlink. Crazy talk

TUDZNZL

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#2867398 13-Feb-2022 10:39

Goosey:

If I were the OP, id be getting in touch with the dude in the article and get some "engagement" going again.

If Enable can spend thousands on advertising per year (billboards, newspapers, web, billboard trailers, radio adverts), for what reasons we dont know other than self gratitude and shareholder love (but wait, the shareholders are somewhat the ratepayers)).

Id be pinging the guy who wants to be mayor (his slogan "gets stuff done") and see what that does.

I like it! I will do this. For the meantime though, I just want to sort my ADSL line

richms

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#2867407 13-Feb-2022 11:29

TUDZNZL:

Good Morning,

My main objective for now is to have my ADSL fixed and back to what it used to be.

I understand that there has to be a cutoff. My neighbours and I think that being well within the city limits and paying rates in this city should be enough to make us eligible.

Sorry, when I said for them to "bring it up", I meant enable not the developer. Where the new subdivision is going in used to be a huge paddock, so could understand why they didnt want to bring it up. Now that the subdivision has fibre I thought Enable may reconsider as they could probably branch off the subdivision? I dont know... im dumb lol There is a section that has just been sold, that I am hoping has been bought by a developer because if they bring fibre to that section it has to run past my house, but again that could be a couple years away and actually have no idea if it was bought by a developer.

About 6 months ago I looked into Starlink, but I like to game a bit (mainly to keep in touch with friends overseas) and heard it would have high ping along with outages at certain parts of the day until more satellites are up. Again, for the setup cost and monthly cost... would rather just have my ADSL restored. I agree that guy has no idea really and fibre will not be made obselete by starlink. Crazy talk

They will not do anything about the copper that is failing if it still meets the requirements that they have to provide. There is no financial case for fixing and replacing the failed cable when there are better options available to anyone that wants to get it installed.

This is like asking someone to fix some dirt road to be better at someone elses expense when there is the possibility of getting on an adjacent motorway for a very reasonable cost.

Richard rich.ms

TUDZNZL

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#2867417 13-Feb-2022 12:07

richms:

TUDZNZL:

Good Morning,

My main objective for now is to have my ADSL fixed and back to what it used to be.

I understand that there has to be a cutoff. My neighbours and I think that being well within the city limits and paying rates in this city should be enough to make us eligible.

Sorry, when I said for them to "bring it up", I meant enable not the developer. Where the new subdivision is going in used to be a huge paddock, so could understand why they didnt want to bring it up. Now that the subdivision has fibre I thought Enable may reconsider as they could probably branch off the subdivision? I dont know... im dumb lol There is a section that has just been sold, that I am hoping has been bought by a developer because if they bring fibre to that section it has to run past my house, but again that could be a couple years away and actually have no idea if it was bought by a developer.

About 6 months ago I looked into Starlink, but I like to game a bit (mainly to keep in touch with friends overseas) and heard it would have high ping along with outages at certain parts of the day until more satellites are up. Again, for the setup cost and monthly cost... would rather just have my ADSL restored. I agree that guy has no idea really and fibre will not be made obselete by starlink. Crazy talk

They will not do anything about the copper that is failing if it still meets the requirements that they have to provide. There is no financial case for fixing and replacing the failed cable when there are better options available to anyone that wants to get it installed.

This is like asking someone to fix some dirt road to be better at someone elses expense when there is the possibility of getting on an adjacent motorway for a very reasonable cost.

I understand... Currently its not hitting the requirements though with prolonged periods of 0.01 upload for extended periods. Thats the way I see it at the moment. They keep telling me to run speed tests, it fails to even connect to a server 8 times out of 10. If they dont want to fix it, I should probably stop paying the line maintenance I've been paying for years. I dont agree that the cost of bringing fibre to my house is reasonable for the reasons stated above. I dont see any "better options available".

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Bung

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#2867426 13-Feb-2022 12:16

The line maintenance fee is only to cover internal wiring. Anything external is a network problem that isn't your responsibility. If you only have 1 socket and fresh cat6 in the house I don't see any point in paying line maintenance. I don't see any point in a filter either if you aren't using anything other than a modem in that socket.

TUDZNZL

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#2867430 13-Feb-2022 12:25

Bung: The line maintenance fee is only to cover internal wiring. Anything external is a network problem that isn't your responsibility. If you only have 1 socket and fresh cat6 in the house I don't see any point in paying line maintenance. I don't see any point in a filter either if you aren't using anything other than a modem in that socket.

Does that include the cable from the road to my point of entry? This is probably good for me to know. It wont hurt me at all to put a master switch in as they're quite cheap and my brother is a electrician so will be installed at no cost.

richms

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#2867444 13-Feb-2022 12:28

TUDZNZL:

I understand... Currently its not hitting the requirements though with prolonged periods of 0.01 upload for extended periods. Thats the way I see it at the moment. They keep telling me to run speed tests, it fails to even connect to a server 8 times out of 10. If they dont want to fix it, I should probably stop paying the line maintenance I've been paying for years. I dont agree that the cost of bringing fibre to my house is reasonable for the reasons stated above. I dont see any "better options available".

You posted that it was $3000 earlier in the thread, which is very reasonable to get a fiber install done outside the govt funded area. I would have jumped at that opportunity to get fiber even 6-12 months before the subsidized installation happened.

They will keep sending technicians out to look at the copper after they have done all the line tests (Hoping that it dries out in the meantime), find the fault, fix it and it will be ok for a while until the next fault develops a few 100 meters along the road. They will never replace the cable as it is an end of life service. That is while there are still technicians available. Good luck getting one for a slow connection in the next while after all these storms have taken down connections that have a service level they have to keep up.

You are getting a best effort service so that's the best they can do with what is installed out there. There is no reason for chorus to spend any money on plant in the area since they will see no return from it the second that enable do put fiber in to the area as everyone will jump ship and they have some shiney new copper in the ground corroding away with perhaps a couple of stragglers left to pay for the upkeep.

Richard rich.ms

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#2867458 13-Feb-2022 12:46

richms:

TUDZNZL:

I understand... Currently its not hitting the requirements though with prolonged periods of 0.01 upload for extended periods. Thats the way I see it at the moment. They keep telling me to run speed tests, it fails to even connect to a server 8 times out of 10. If they dont want to fix it, I should probably stop paying the line maintenance I've been paying for years. I dont agree that the cost of bringing fibre to my house is reasonable for the reasons stated above. I dont see any "better options available".

You posted that it was $3000 earlier in the thread, which is very reasonable to get a fiber install done outside the govt funded area. I would have jumped at that opportunity to get fiber even 6-12 months before the subsidized installation happened.

They will keep sending technicians out to look at the copper after they have done all the line tests (Hoping that it dries out in the meantime), find the fault, fix it and it will be ok for a while until the next fault develops a few 100 meters along the road. They will never replace the cable as it is an end of life service. That is while there are still technicians available. Good luck getting one for a slow connection in the next while after all these storms have taken down connections that have a service level they have to keep up.

You are getting a best effort service so that's the best they can do with what is installed out there. There is no reason for chorus to spend any money on plant in the area since they will see no return from it the second that enable do put fiber in to the area as everyone will jump ship and they have some shiney new copper in the ground corroding away with perhaps a couple of stragglers left to pay for the upkeep.

Sorry, ME paying $3000 wont get me Fibre. Having 25+ neighbours and me pay around $3000 will get fibre here. Which is hard to get to these numbers is my understanding of it.

I dont expect them to fix the cable, but also don't mind pestering them for a an answer as to to why its all of a sudden become unusable. As I said in the original post, Ive been here 4 years with problems here and there, but never to this extent.

I completely see chorus point of view. I don't think that its a good enough reason to at least maintain the line, which will be my arguement I guess.

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#2867466 13-Feb-2022 13:12

Searching 3 Caro Lane, Cracroft on Chorus site shows current connection as 300/100 fibre. This address and the street are not in Enable's database. Maybe Chorus fibre could be a solution.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

nztim

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#2867477 13-Feb-2022 13:56

I was the RSP of the OP I would let the OP pay off a custom fibre install - Similar to paying off a mobile phone on a plan.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

TUDZNZL

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#2867484 13-Feb-2022 14:09

nztim: I was the RSP of the OP I would let the OP pay off a custom fibre install - Similar to paying off a mobile phone on a plan.

I would jump at that!

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#2867485 13-Feb-2022 14:14

Spyware:

Searching 3 Caro Lane, Cracroft on Chorus site shows current connection as 300/100 fibre. This address and the street are not in Enable's database. Maybe Chorus fibre could be a solution.

Same suburb, but at the bottom of my hill in a 2 year old subdivision. The flat part of Cracroft has fibre installed.

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