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Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom XT Your Telecom not showing data usage information?
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Behodar
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  #487783 30-Jun-2011 11:53
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Hmm, my data connection is working, I just can't check my usage (although i expect that *333 probably still works).



plambrechtsen
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  #487785 30-Jun-2011 11:55
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Just logged into mbbmeter on two different machines (one internet, one internal) and it seems to work for me.

Behodar
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  #487786 30-Jun-2011 11:56
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Yep, looks to be fixed now :)



wlgspotter
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  #488197 1-Jul-2011 11:19
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plambrechtsen:
wlgspotter: I have a similar problem on one of my XT prepaid MicroSIM for my iPads too - it doesn't show the data usage, whole the other one is working fine!


If you could PM me your two numbers, i'll see if I can find out whats going on.



I've just PM-ed my number to you.  Your assistance is appreciated.

Cheers!

Alexnz22
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  #488214 1-Jul-2011 11:59
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Alexnz22: i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days


no change on my new plan for july...still no usage showing

plambrechtsen
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  #488234 1-Jul-2011 12:32
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Alexnz22:
Alexnz22: i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days


no change on my new plan for july...still no usage showing


We're currently looking into this.  Could you also PM me your number so we can see if there is a consistent pattern.

If you click the Recent Activity tab in mbbmeter it does show the specific traffic you have generated.  Just trying to see why the main screen doesn't show the total.

 
 
 
 

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wlgspotter
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  #488263 1-Jul-2011 14:19
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Alexnz22:
Alexnz22: i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days


no change on my new plan for july...still no usage showing


It is the same for mine - no usage showing...

plambrechtsen
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  #488346 1-Jul-2011 17:00
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wlgspotter:
Alexnz22:
Alexnz22: i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days


no change on my new plan for july...still no usage showing


It is the same for mine - no usage showing...


The issue is being worked on and I'm trying to find out an ETA as to when it will be fixed.

Ashka
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  #488415 1-Jul-2011 20:19
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wei: Yeah I wasn't too impressed either. I'm just using up my credit, and I'm just going to tether my ipad through my android phone after that.?

Off topic, it's weird that the ipads don't allow downloads over 3G that are larger than 20mb,... trying to tell us how to use services we paid for, how righteous of them.


It a pain but set for the US Market aka AA&T etc.
XT & Voda have no say in the limit.

All my Internet is 3G :-) Just share it as WiFi via my Mac.




MacBook Pro ~ OSX 10.7. Lion ~ XT 3G iPad 2 ~ XT 
Vodafone & CDMA mobile phones.


















wlgspotter
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  #494975 18-Jul-2011 20:24
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plambrechtsen:
wlgspotter:
Alexnz22:
Alexnz22: i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days


no change on my new plan for july...still no usage showing


It is the same for mine - no usage showing...


The issue is being worked on and I'm trying to find out an ETA as to when it will be fixed.





If there any update on this/ Any ETA on when this would be fixed?  I am still not seeing my usage on my account.

wei

wei

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  #494986 18-Jul-2011 20:41
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If there any update on this/ Any ETA on when this would be fixed?  I am still not seeing my usage on my account.


Yeah I've given up... Luckily I have a 3G monitoring app on my ipad. Switching to 2degrees once all my credit have been used up.

 

 
 
 
 

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wlgspotter
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  #494990 18-Jul-2011 20:45
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wei:
Yeah I've given up... Luckily I have a 3G monitoring app on my ipad. Switching to 2degrees once all my credit have been used up.

 


May I know what is the name of the app that you are using?

I have used Consume before but gave up as it seemed that it was no longer working for XT at one stage...

wei

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  #495040 18-Jul-2011 22:11
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May I know what is the name of the app that you are using?

I have used Consume before but gave up as it seemed that it was no longer working for XT at one stage...

It's called dataman. I use the free version as it suffices to let me know how much data I've used. 

plambrechtsen
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  #495336 19-Jul-2011 16:11
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I've chased it up a few times. It seems to be a more difficult issue than first expected. Ill chase up the two numbers i already have again.

plambrechtsen
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  #500551 1-Aug-2011 20:24
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I've been away on holiday for the last two weeks but it looks like those accounts are sorted.

Anyone else who has an issue please PM me your mobile number and I can investigate.

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