Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom XT Your Telecom not showing data usage information?

wei

wei

12 posts

Geek


#85338 17-Jun-2011 09:48
Send private message

Hi.

Just recently, I noticed that the Your Telecom site (http://m.telecom.co.nz/yourtelecom) no longer shows my mobile internet usage. I also logged into the web version at (http://telecom.co.nz/mbb) and it also does not show my mobile data usage. 

I was wondering if anyone else was experiencing this and if anyone knows how to fix it, before, heaven forbid calling Telecom support.

Here is a screenshot of the mobile broadband meter I'm seeing.

Thanks in advance for any help.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
old3eyes
9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

  #482139 17-Jun-2011 10:17
Send private message

I just checked my wife's fone and it shows data usage fine. Heres is not on prepay though but One Billl




Regards,

Old3eyes



Behodar
11099 posts

Uber Geek
+1 received by user: 6082

Trusted
Lifetime subscriber

  #482143 17-Jun-2011 10:28
Send private message

I had some problems with it yesterday but it's OK for me now (using the m.telecom site on my phone). I don't know how to get to that fancy one you're looking at!

old3eyes
9158 posts

Uber Geek
+1 received by user: 1364

Subscriber

  #482152 17-Jun-2011 10:38
Send private message

Just checked my Prepay and data usage is showing..




Regards,

Old3eyes



wei

wei

12 posts

Geek


  #482153 17-Jun-2011 10:40
Send private message

Dang, looks like its just mine. Don't know if it was related, but I recently came back from Melbourne, though I did disable the cellular service on my iPad before I left Auckland.

Thanks for looking, I'll wait till next month and see what happens. I do have a 3G metering app, so should still be okay.

Oh the fancy version is from http://telecom.co.nz/mbb

Laughing 

Behodar
11099 posts

Uber Geek
+1 received by user: 6082

Trusted
Lifetime subscriber

  #482305 17-Jun-2011 18:21
Send private message

wei: Oh the fancy version is from http://telecom.co.nz/mbb

Laughing 

That gives a 404 error, but I've found the correct link in another thread: http://telecom.co.nz/mbbmeter :)

Alexnz22
8 posts

Wannabe Geek


  #485123 23-Jun-2011 17:45
Send private message

i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days

 
 
 
 

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

wei

wei

12 posts

Geek


  #485127 23-Jun-2011 17:50
Send private message

Yeah mine is still not showing the data usage... But tomorrow is the last day of my billing cycle, so hopefully it will be fixed then...

Ashka
139 posts

Master Geek


  #487005 28-Jun-2011 16:43
Send private message

Know it's a bit late but for next time:
From your screen shot it looks as if you have the data usage hidden ref the 'Hide' disclosure triangles on the right side of the window..




MacBook Pro ~ OSX 10.7. Lion ~ XT 3G iPad 2 ~ XT 
Vodafone & CDMA mobile phones.


















wei

wei

12 posts

Geek


  #487028 28-Jun-2011 17:22
Send private message

Hmm, I thought that was the case, but it isn't. The hide triangles are pointing upwards, so by clicking them, it hides what's underneath the triangles. If their contents are hidden, the triangles point downwards, and the text would say "Show".

I've phoned Telecom, and surprise surprise, they don't know what is causing it... They log into their system, they see my data usage. They log in using the website that we users use, they can't see it and don't know why. Still waiting for their reply, but not very optimistic that they can fix it...

wlgspotter
334 posts

Ultimate Geek
+1 received by user: 40

ID Verified
Lifetime subscriber

  #487254 29-Jun-2011 09:03
Send private message

I have a similar problem on one of my XT prepaid MicroSIM for my iPads too - it doesn't show the data usage, whole the other one is working fine!

I brought it into 2 Telecom stores and asked about it, and the CSR on both stores don't know what is causing it either, despite them being able to see my usage on their system. They said they are having the same issue with their own accounts too and kind of just "dimissed" the issue as something "normal". Not too impressed with it really...

wei

wei

12 posts

Geek


  #487588 29-Jun-2011 22:34
Send private message

Yeah I wasn't too impressed either. I'm just using up my credit, and I'm just going to tether my ipad through my android phone after that. 

Off topic, it's weird that the ipads don't allow downloads over 3G that are larger than 20mb,... trying to tell us how to use services we paid for, how righteous of them.

 
 
 
 

Shop on-line at New World now for your groceries (affiliate link).
plambrechtsen
1948 posts

Uber Geek
+1 received by user: 459
Inactive user


  #487651 30-Jun-2011 07:58
Send private message

wlgspotter: I have a similar problem on one of my XT prepaid MicroSIM for my iPads too - it doesn't show the data usage, whole the other one is working fine!


If you could PM me your two numbers, i'll see if I can find out whats going on.

wei: Yeah I wasn't too impressed either.


If you PM me your number I will ask about that one too.

Behodar
11099 posts

Uber Geek
+1 received by user: 6082

Trusted
Lifetime subscriber

  #487767 30-Jun-2011 11:36
Send private message

At the moment I can't get into Your Telecom at all (either via T-World or through http://www.telecom.co.nz/mbbmeter). Is it happening for everyone or just me?

wei

wei

12 posts

Geek


  #487771 30-Jun-2011 11:42
Send private message

I can't get in either. And my ipad's XT connection is also down.

1eStar
1604 posts

Uber Geek
+1 received by user: 375


  #487773 30-Jun-2011 11:45
Send private message

Ditto, can't connect to telecom via mobile data right now and can't get yt info

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic








Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Updates »

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.








RSS feeds
Main feed
Forums feed
Copyright
©2002-2026 Geekzone®
Site features
Geekzone BI dashboard
Geekzone Badges
Geekzone Status Page

 

Site Information
Subscribe to Geekzone
Privacy Statement
Forum Usage Guidelines (FUG)
Advertising
Trademark and copyright