Telecom XT Your Telecom not showing data usage information?

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wei

12 posts

Geek

Topic # 85338 17-Jun-2011 09:48

Hi.

Just recently, I noticed that the Your Telecom site (http://m.telecom.co.nz/yourtelecom) no longer shows my mobile internet usage. I also logged into the web version at (http://telecom.co.nz/mbb) and it also does not show my mobile data usage.

I was wondering if anyone else was experiencing this and if anyone knows how to fix it, before, heaven forbid calling Telecom support.

Here is a screenshot of the mobile broadband meter I'm seeing.

Thanks in advance for any help.

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Reply # 482139 17-Jun-2011 10:17

I just checked my wife's fone and it shows data usage fine. Heres is not on prepay though but One Billl

Regards,

Old3eyes

Behodar

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Reply # 482143 17-Jun-2011 10:28

I had some problems with it yesterday but it's OK for me now (using the m.telecom site on my phone). I don't know how to get to that fancy one you're looking at!

old3eyes

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Reply # 482152 17-Jun-2011 10:38

Just checked my Prepay and data usage is showing..

Regards,

Old3eyes

wei

12 posts

Geek

Reply # 482153 17-Jun-2011 10:40

Dang, looks like its just mine. Don't know if it was related, but I recently came back from Melbourne, though I did disable the cellular service on my iPad before I left Auckland.

Thanks for looking, I'll wait till next month and see what happens. I do have a 3G metering app, so should still be okay.

Oh the fancy version is from http://telecom.co.nz/mbb

Behodar

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Reply # 482305 17-Jun-2011 18:21

wei: Oh the fancy version is from http://telecom.co.nz/mbb

That gives a 404 error, but I've found the correct link in another thread: http://telecom.co.nz/mbbmeter :)

Alexnz22

8 posts

Wannabe Geek

Reply # 485123 23-Jun-2011 17:45

i am on prepay also and neither the telecom.co.nz/mbbmeter nor the sphone.telecom.co.nz/mobile/view/acount-info-view has been showing my usage for days

wei

12 posts

Geek

Reply # 485127 23-Jun-2011 17:50

Yeah mine is still not showing the data usage... But tomorrow is the last day of my billing cycle, so hopefully it will be fixed then...

Ashka

139 posts

Master Geek

Reply # 487005 28-Jun-2011 16:43

Know it's a bit late but for next time:
From your screen shot it looks as if you have the data usage hidden ref the 'Hide' disclosure triangles on the right side of the window..

wei

12 posts

Geek

Reply # 487028 28-Jun-2011 17:22

Hmm, I thought that was the case, but it isn't. The hide triangles are pointing upwards, so by clicking them, it hides what's underneath the triangles. If their contents are hidden, the triangles point downwards, and the text would say "Show".

I've phoned Telecom, and surprise surprise, they don't know what is causing it... They log into their system, they see my data usage. They log in using the website that we users use, they can't see it and don't know why. Still waiting for their reply, but not very optimistic that they can fix it...

wlgspotter

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Reply # 487254 29-Jun-2011 09:03

I have a similar problem on one of my XT prepaid MicroSIM for my iPads too - it doesn't show the data usage, whole the other one is working fine!

I brought it into 2 Telecom stores and asked about it, and the CSR on both stores don't know what is causing it either, despite them being able to see my usage on their system. They said they are having the same issue with their own accounts too and kind of just "dimissed" the issue as something "normal". Not too impressed with it really...

wei

12 posts

Geek

Reply # 487588 29-Jun-2011 22:34

Yeah I wasn't too impressed either. I'm just using up my credit, and I'm just going to tether my ipad through my android phone after that.

Off topic, it's weird that the ipads don't allow downloads over 3G that are larger than 20mb,... trying to tell us how to use services we paid for, how righteous of them.

plambrechtsen

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Reply # 487651 30-Jun-2011 07:58

wlgspotter: I have a similar problem on one of my XT prepaid MicroSIM for my iPads too - it doesn't show the data usage, whole the other one is working fine!

If you could PM me your two numbers, i'll see if I can find out whats going on.

wei: Yeah I wasn't too impressed either.

If you PM me your number I will ask about that one too.

Behodar

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Reply # 487767 30-Jun-2011 11:36

At the moment I can't get into Your Telecom at all (either via T-World or through http://www.telecom.co.nz/mbbmeter). Is it happening for everyone or just me?

wei

12 posts

Geek

Reply # 487771 30-Jun-2011 11:42

I can't get in either. And my ipad's XT connection is also down.

1eStar

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Reply # 487773 30-Jun-2011 11:45

Ditto, can't connect to telecom via mobile data right now and can't get yt info

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