Telecom broadband down again 2012-12-11 21:45

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom broadband down again 2012-12-11 21:45

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ... | 13

650 posts

Ultimate Geek
+1 received by user: 115

Trusted

Lifetime subscriber

#730920 11-Dec-2012 22:24

I think we might have a mini baby boom in 9 months time.

boby55

1539 posts

Uber Geek
+1 received by user: 38

Trusted

#730921 11-Dec-2012 22:27

I'm posting this from a Telecom DSL connection in Taradale Napier, Though I wasn't affected with this morning outage either.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#730922 11-Dec-2012 22:27

AKLWestie: I think we might have a mini baby boom in 9 months time.

Are you getting a leg over?

nyquist

102 posts

Master Geek
+1 received by user: 13

#730923 11-Dec-2012 22:27

ADSL down in New Lynn.

Couldn't connect through to the Call Centre after three attempts so will leave it...

Me and two others are on 2degrees mobile broadband currently while we wait for a fix.

dpw

843 posts

Ultimate Geek
+1 received by user: 16

ID Verified

Trusted

#730924 11-Dec-2012 22:28

We're in North Canterbury, affected by the one last night/early this morning and it's buggered again now.

Android user, software developer, a semi-typical (not a gamer) geek, and a Bernese Mountain Dog nut!

http://savitarbernese.com | https://nz.linkedin.com/in/danywu

rarebreed

18 posts

Geek

#730926 11-Dec-2012 22:30

Out in Hamilton thank god for my 3G
Poxy telecom ....??????????????

AliExpress

Shop now on AliExpress (affiliate link).

A1kmm

17 posts

Geek
Inactive user

#730927 11-Dec-2012 22:33

Likewise in Hillsborough Auckland -I'm getting a PPP LCP failure

jeffnz

2870 posts

Uber Geek
+1 received by user: 666

Trusted

Lifetime subscriber

#730930 11-Dec-2012 22:37

need to get bitter and twisted over it. Sheesh some people do over react

Oopps wrong quote, sorry

Galaxy S10

Garmin Fenix 5

MrWestie

116 posts

Master Geek
+1 received by user: 3

Trusted

#730931 11-Dec-2012 22:40

Down in Massey, West Auckland. :(

Loismustdye

942 posts

Ultimate Geek
+1 received by user: 256

Trusted

#730932 11-Dec-2012 22:42

Out here in palmy as well, and having to post using 3g.

AKLWestie

650 posts

Ultimate Geek
+1 received by user: 115

Trusted

Lifetime subscriber

#730933 11-Dec-2012 22:44

I think those pocket wifi and 3g USB sticks will be selling like hot cake tomorrow.

HP

Shop now for HP laptops and other devices (affiliate link).

virtuadude

40 posts

Geek

#730935 11-Dec-2012 22:49

jaidevp:
virtuadude: Me too, in Albany at the moment. Happened pretty much at 9:45pm too. It was out last night from about 1am until 8am-ish!!

Telecom tier 1 support had hundreds of calls she said last night and don't even get someone to work on it until after 7am. Fair enough it's one person but that many and they won't sort out a probably simple authentication issue on their end? Now I'm on hold to speak to tier 1 - their recording said it was resolved. not so. And they will keep me on hold another hour so that tier 2 can go home for the night and not have to escalate it until the next day with yet another 8hrs without Internet.

I'm only holding on in the hopes I can convince tier 1 to escalate and solve it before they take off for the whole night and leave us on the dark side of the moon in this internet blackout... grr

Hi sorry for the issues, however I can assure you the techs will not stop working on the issue until it has been resolved, they do not stop overnight and resume in the morning. I can also assure you that this is not a simple authentication issue.

Thank you for replying, but you can understand my unease when the call center tier 1 tells me that everyone who can fix it goes home at 11pm and I've just been disconnected after waiting 48 minutes on hold and we are 12 minutes away from no help til morning time according to 1st tier. Tier 1 said it was a simple authentication issue yesterday but no one could fix it until 7am when they get back and lo and behind it was fixed by 8amish.

I don't mean to be difficult and I understand more is going on than I know to resolve this, but not having an eta really is a problem. I can't work since work requires Internet and I can't watch tv since that does too for me. It's a big deal for me when the outage is > 2hrs.

Thanks for your help and any info you can provide helps! My world doesn't stop at night time and I wish I had a morr stable connection. Hence the back up Vodafone I'm writing you on...

plambrechtsen

1948 posts

Uber Geek
+1 received by user: 459
Inactive user

#730936 11-Dec-2012 22:49

From initial reports it looks like the same issue that was experienced this morning. So only half of the customer base, and unfourtunately the same customer base impacted this morning.

Tech's are working on it and should be able to update shortly.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#730941 11-Dec-2012 22:55

Also down in Wellington. I see the telecom support page again doesn't note the problem yet it has been down for over an hour. It says it s all clear and only notes the issue this morning. How hard is it to update it? If t wasn't for geekzone I wouldn't have known if it was my connection or an ISP problem.

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#730946 11-Dec-2012 23:02

virtuadude: [snip]
Thank you for replying, but you can understand my unease when the call center tier 1 tells me that everyone who can fix it goes home at 11pm and I've just been disconnected after waiting 48 minutes on hold and we are 12 minutes away from no help til morning time according to 1st tier. Tier 1 said it was a simple authentication issue yesterday but no one could fix it until 7am when they get back and lo and behind it was fixed by 8amish.

I don't mean to be difficult and I understand more is going on than I know to resolve this, but not having an eta really is a problem. I can't work since work requires Internet and I can't watch tv since that does too for me. It's a big deal for me when the outage is > 2hrs.

Thanks for your help and any info you can provide helps! My world doesn't stop at night time and I wish I had a morr stable connection. Hence the back up Vodafone I'm writing you on...

I'm sorry our helpdesk clearly gave you the wrong information about the fix process. I've seen the nearly quarter hour updates from the issue last night and the timestamps on the notes show that several people were working through the night on a complicated issue.

Clearly the current issue is related to the issue last night... (whether or not it's a recurrence or related to a capacity issue etc will have to wait until the dissemination of the root cause tomorrow)

Whatever the case, I can absolutely assure you that this has the full attention of the right people, and there's _NO WAY_ work is stopping on this until it's solved.

Sorry I can't provide an ETA either. It's not as simple as turning something off and on again. The systems involved process a staggering number of transactions and even under emergency conditions, working on systems like these requires patience and consideration.

Regards
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | ... | 13