Telecom ADSL dropping out frequently - Extremely high data usage

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom ADSL dropping out frequently - Extremely high data usage

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#1017711 3-Apr-2014 10:31

1005GB in a day, is about 95Mbps sustained rate for the whole 24 hour period.

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#1017780 3-Apr-2014 11:42

I just want to reiterate, something is not looking right with the usage records being generated by this line as depicted by the impossible usage records.

Telecom currently has this under investigation.

My views are my own, and may not necessarily represent those of my employer.

andrewk

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#1017819 3-Apr-2014 13:02

Hmmm, just had a courtesy call from Telecom - how is one supposed to react?

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#1017821 3-Apr-2014 13:04

andrewk: Hmmm, just had a courtesy call from Telecom - how is one supposed to react?

What an odd post.

How should we know how you could react with literally no information given about what was said!?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

andrewk

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#1017829 3-Apr-2014 13:14

Talkiet:
andrewk: Hmmm, just had a courtesy call from Telecom - how is one supposed to react?

What an odd post.

How should we know how you could react with literally no information given about what was said!?

Cheers - N

Forgive me - I was merely suggesting the irony of receiving a random courtesy call from the company that has caused me considerable inconvenience over the last week, which is yet to be resolved. Presumably it's a left hand not knowing what the right hand is doing kinda thing... or just very bad timing...

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#1017830 3-Apr-2014 13:17

Did the meter tick on when your router was switched off?

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andrewk

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#1017838 3-Apr-2014 13:27

joker97: Did the meter tick on when your router was switched off?

can't really tell from here, at one point last night was on 694MB and this morning was 1000+. I don't see the hourly breakdown in My Telecom and i'm really trying to avoid ringing them again if I can help it.

BTW whats with the dates and times - does geekzone use a different timezone or something?

Talkiet

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#1017842 3-Apr-2014 13:32

andrewk:
joker97: Did the meter tick on when your router was switched off?
can't really tell from here, at one point last night was on 694MB and this morning was 1000+. I don't see the hourly breakdown in My Telecom and i'm really trying to avoid ringing them again if I can help it.

BTW whats with the dates and times - does geekzone use a different timezone or something?

Could you please post a screenshot from the mytelecom usage meter showing the crazy values? Not a cut and past of the text, an actual screenshot please.

Cheers -N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

andrewk

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#1017847 3-Apr-2014 13:36

Talkiet:
andrewk:
joker97: Did the meter tick on when your router was switched off?
can't really tell from here, at one point last night was on 694MB and this morning was 1000+. I don't see the hourly breakdown in My Telecom and i'm really trying to avoid ringing them again if I can help it.

BTW whats with the dates and times - does geekzone use a different timezone or something?

Could you please post a screenshot from the mytelecom usage meter showing the crazy values? Not a cut and past of the text, an actual screenshot please.

Cheers -N

http://iforce.co.nz/i/0urqetca.hte.jpg

Cheers

EDIT just got to go do a quick job, back in an hour

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#1017851 3-Apr-2014 13:43

Oh, since you don't knwo when the usage is happening (and it may be useful information you can give to Telecom while they investigate) get TUC www.tuc.co.nz which can poll hourly (or more frequently) to tell you when said usage is applied to your account.

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#1017863 3-Apr-2014 13:55

andrewk: [BTW whats with the dates and times - does geekzone use a different timezone or something?

Check your profile. Make sure your Timezone is set correctly

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andrewk

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#1017904 3-Apr-2014 14:46

davidcole: Oh, since you don't knwo when the usage is happening (and it may be useful information you can give to Telecom while they investigate) get TUC www.tuc.co.nz which can poll hourly (or more frequently) to tell you when said usage is applied to your account.

Thanks I do use TUC - I found the usage log in program files and it appears it does use data still

These are the entries from yesterday. As I mentioned earlier I had modem unplugged from phone socket between 9pm and 12pm, other than a quick test around 9.15pm to find the ext IP

02/04/2014 08:04, 4247909.00, 829.67%
02/04/2014 09:04, 4248291.00, 829.74%
02/04/2014 10:04, 4248429.00, 829.77%
02/04/2014 13:57, 4278285.00, 835.60%
02/04/2014 20:57, 4885604.00, 954.22% <<==== From
02/04/2014 21:21, 4885604.00, 954.22%
02/04/2014 22:21, 5161207.00, 1008.05%
02/04/2014 22:50, 5206578.00, 1016.91% <<==== To 11pm assuming time is correct
03/04/2014 07:50, 5247480.00, 1024.90%

Do I read that as approx 320gb between the two?

having said that these are the values My Telecom reports at the time but they can be delayed on the My Telecom site..

Thanks for the heads up

andrewk

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#1017905 3-Apr-2014 14:47

BigHammer:
andrewk: [BTW whats with the dates and times - does geekzone use a different timezone or something?

Check your profile. Make sure your Timezone is set correctly

Cheers

andrewk

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#1017966 3-Apr-2014 15:56

3:48pm Internet gone again

Lost it about 10am this morning - back sometime after 12pm - Gone again...

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#1017987 3-Apr-2014 16:28

Maybe your profile is wrongly linked to a ufb connection somewhere else.

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