Telecom usage meter inacurate?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom usage meter inacurate?

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371 posts

Ultimate Geek

#441537 19-Feb-2011 21:24

I now have a reply from Telecom with an apology that it took since the 15th as they have had a high volume in their mailbox:
"In regards to your usage, we actually experienced a fault with our broadband usage meter for one hour on this day, which has since been corrected. I apologise for any confusion that this might have caused you, and would like to assure you that as soon as we realised this was happening (within the hour) then we made measures to fix the issue and prevent it from happening again."
This seems to a different issue to the continuous differences being observed.

5uperTed

33 posts

Geek

#441595 20-Feb-2011 08:51

Thanks for the Input DWL
I hadn't been checking the web interface figures
I reset the modem and last night read the figures this morning and there is a difference (see image)
Looks to be about 1-2% more than the figures I and tracking... seem to be between the telnet figures and the Commtraffic figures still not the 30 to 35% difference telecom show.
I also did some more looking at the Modem telnet commands and found that the Reboot command works on this modem so have altered my script to Reboot the modem at midnight. Should simplify the traffic counting so I don't have to worry about the 4G rollover etc.
https://cdn.geekzone.co.nz/imagessubs/60daf5d5ca055ca4a33f5c5d57dc07e7.jpg

5uperTed

33 posts

Geek

#442528 22-Feb-2011 20:27

Hi All
well Called telecom as they hadn't come back to me with anymore details. I was told that their level 3 team had finished their work on my problem on the 18th... without advising me. I replied that the problem was not fixed and that in the last 2 days the extra had gone up to over 50%... They are reopening the case... Guess I'll have to call daily now if I want any feedback :-(
cheers

5uperTed

33 posts

Geek

#443386 25-Feb-2011 13:28

Another non-update update...:-( called telecom again today as per last 3 days. they contacted the 3rd level team and checked they have all my contact details correct as they were supposed to contact me each day I called and i have had no update at all... apparently they are working on it and will contact me when they have an update... hopefully the will do that and not just close the call like last time without letting me know.. I'll leave it a few days and chase them up agian next week
cheers

Ragnor

8218 posts

Uber Geek

Trusted

#443455 25-Feb-2011 17:09

You're persistent, I probably would have changed ISP if I had to chase them up that much.

5uperTed

33 posts

Geek

#445483 4-Mar-2011 12:56

Hi well Calling almost daily and still the only update I can get out of Telecom is that they are working on it and will let me know when they have an update.. currently the deadline is the 13th... last 10 days stats about 36% or 6.5Gb over what I measure us using.
Guess getting another ISP is an option but I look at it as hopefully helping others out there with the same issue... Many may not even realize it, as I didn't till i started investigating.
cheers

SumnerBoy

2074 posts

Uber Geek

ID Verified

Lifetime subscriber

#445485 4-Mar-2011 12:59

Definitely interested to see what happens with this. I am staying with my parents at the moment while I build a new house and they are on Telecom - I was surprised how quickly they were hitting their limits and this seems like it could the reason - there would be a serious uproar if this became public and was proven to be true!!

Keep it up - it is greatly appreciated!!
Ben

Equinox IT

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Ragnor

8218 posts

Uber Geek

Trusted

#445509 4-Mar-2011 14:29

Have you tried contacting Doozy here on GZ or via twitter.

Dean is the product manager for broadband or something like that and has often been helpful here when things have been obviously broken and taking ages to get to through the layers to the right people to fix it.

http://www.geekzone.co.nz/user_public.asp?user_id=22832
http://twitter.com/TelecomNZ

5uperTed

33 posts

Geek

#445722 5-Mar-2011 08:47

Thanks for the info Ragnor. will follow up if I can't get an answer early next week.

The CIT called me yesterday and again want me to power off the router for at least 5 minutes at times over the weekend and record Data between times then they will call back on monday to get the data sent to them so they can look at their logs... Hope they get some results this time and not just going over all the stuff we already have.
cheers

Khann

28 posts

Geek

#446970 9-Mar-2011 14:22

I believe I am also having this problem. Apparently I have used 58GB of my 60GB cap in the last 7 days.

5uperTed

33 posts

Geek

#447629 11-Mar-2011 17:05

Hi weekly update... I sent the results to the CIT on monday who forwarded them on the the network team working on the case. since then I have had a couple of texts saying they are working on it and will get back to me when it is resolved. Usage wise still in the 25% to 45% over usage showin on the telecom counters.
cheers

5uperTed

33 posts

Geek

#448127 14-Mar-2011 09:54

Hi just waiting for a call back from telecom.. I called today as i didn't get a call yesterday when their deadline expired
looking thru the web looks like telecom isn't the only one with problems
http://www.dslreports.com/shownews/Bell-Admits-Their-Usage-Meter-Is-Broken-112640
says it seems to be a common problem world wide

5uperTed

33 posts

Geek

#448183 14-Mar-2011 12:18

well I didn't get a call back but just the usual text "Your breoadband fault is under investigation. We apologise for the inconvenience and will contact u once this is resolved." Hmmm. Starting to get tired of this now.

seamonkey

60 posts

Master Geek

#448251 14-Mar-2011 16:21

The usage meter is currently down, perhaps they are fixing it at the moment

taneb1

516 posts

Ultimate Geek

ID Verified

Trusted

Mercury

#448427 15-Mar-2011 08:10

Have noticed over the last week has been a lot higher then usual, have only been using facebook and a small bit of skype and its showing some days we are using 2gb up to 3gb of usage. But while I was on twitter this morning I also saw someone tweet this so maybe there is an issue

Any comments made are my personal views and does not represent those of my employer

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