Should Telecom credit $2000 for 70MB roaming charges?

Forums › Spark New Zealand (including Skinny and BigPipe) › Should Telecom credit $2000 for 70MB roaming charges?

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#590471 5-Mar-2012 10:33

NonprayingMantis: But why can?t Telecom charge less since the money is just an internal trade for them? Answer: Commerce commission would probably come down on the practice as anticompetitive. If Cook Islands charges other carriers like Voda and 2Degrees $15/MB for roaming but Telecom only charges, say, 50c/MB to it?s customers then this is anticompetitve because 2D and Voda cannot possibly compete with that price.

It really is just rorting - I can accept that some of the demand is seasonal in the CI so roaming should naturally be higher to maintain capacity - but really they should be charging absolutely everyone roaming $5mb max.

The markup on the Telecom NZ end is just rorting as well, for what is essentially just billing only - no capacity required.

Also here's a plug for TravelSim - http://www.travelsim.co.nz/

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#590472 5-Mar-2012 10:34

I agree to an extend. The user should have done his homework.

I'm on prepaid, and expect that its not possible to run up a huge credit when travelling overseas. The available credit should just run out, and this is how it has worked for me in the past. One my credit runs out I normally just stop using it.

Why though, should it be different for people on contract? To a degree, i blame Telecom for sucking off these people that could be none the wiser.

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#590493 5-Mar-2012 11:01

PaulBrislen: The EU has just mandated the wholesale rate for data roaming be dropped to 5 euro cents per MB. That's still stupidly high, ($EU5,000 per GB)

5c/MB would be $50/GB, not $5000.

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#590501 5-Mar-2012 11:07

That is a decision that is up to Telecom to make, if they decide to credit the account fine, if they decide not to credit, fine.

Here is a crazy notion, lets give peace a chance.

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#590505 5-Mar-2012 11:09

muppet: What's really annoying me about this whole thing, the bit which to me really doesn't make any sense is the simple fact that

$30 per Mb x 70 Mb = $2100

WHERE DID THE EXTRA $100 GO??

That's by far the biggest issue at stake here.

Because 1 MB is really 1024KB.

That’s probably where it went to.

KiwiNZ: That is a decision that is up to Telecom to make, if they decide to credit the account fine, if they decide not to credit, fine.

But surely Telecom will be billed by the other Telco. Meaning that it would have to pay them regardless.

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#590509 5-Mar-2012 11:16

BraaiGuy:
muppet: What's really annoying me about this whole thing, the bit which to me really doesn't make any sense is the simple fact that

$30 per Mb x 70 Mb = $2100

WHERE DID THE EXTRA $100 GO??

That's by far the biggest issue at stake here.

Because 1 MB is really 1024KB.

That’s probably where it went to.

KiwiNZ: That is a decision that is up to Telecom to make, if they decide to credit the account fine, if they decide not to credit, fine.

But surely Telecom will be billed by the other Telco. Meaning that it would have to pay them regardless.

But it is still their decision to make.

Here is a crazy notion, lets give peace a chance.

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#590510 5-Mar-2012 11:16

Behodar:
PaulBrislen: The EU has just mandated the wholesale rate for data roaming be dropped to 5 euro cents per MB. That's still stupidly high, ($EU5,000 per GB)

5c/MB would be $50/GB, not $5000.

Quite right - maths is hard. I blame the lack of pseudoephedrine I'm taking.

Apologies all - that's a much better figure. Only ("ONLY") three or four times what we pay today locally for local data. Beats the pants off the thousand fold increase we are expected to pay.

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#590511 5-Mar-2012 11:16

BraaiGuy:
muppet: WHERE DID THE EXTRA $100 GO??

That's by far the biggest issue at stake here.

Because 1 MB is really 1024KB.

That’s probably where it went to.

I think you will find out muppet was using a figure of speech calling "sarcasm".

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#590512 5-Mar-2012 11:17

robjg63:
Also - pretty sure that on 2degrees you need to have the roaming switched on to use mobile data outside of 2degrees zones (ie when it cuts over to vodafone). So you 'could' get a bit caught if you went overseas with your 2degrees phone and were careless.

Except that 2degrees does real time data rating while roaming so you will either run into the limit of your prepaid credit or the operator credit limit (if you're postpaid and do nothing). If this is a concern to you, you can also set an additional (postpaid) spend limit yourself, which would stop you exceeding the amount of your choice (eg $200).

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#590527 5-Mar-2012 11:26

n4:

Except that 2degrees does real time data rating while roaming so you will either run into the limit of your prepaid credit or the operator credit limit (if you're postpaid and do nothing). If this is a concern to you, you can also set an additional (postpaid) spend limit yourself, which would stop you exceeding the amount of your choice (eg $200).

Does it?

I'm going away soon, it would be handy to know this actually works, and isn't held up for example, by delays in CDR's coming from foreign telco back to NZ.

Has ANYONE used 2D in Europe and found they could control their spend?

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#590529 5-Mar-2012 11:26

What I find silly about this person is that even after receiving the text he kept on using the data. Not only this but he is offering to pay $5 per MB after he received the text.

What a fool - I have received many of these texts when abroad and they are clear about the charges. However I am with 2degrees and sometimes the text did not come through. I guess they have a certain time period the texts go out on, I did hit a lot of countries in a short period.

Furthermore for the post above... I have used 2degrees in over 20 countries but I did the smart thing - Switched to prepay. I only burnt through $200 in 95 days. Most of asia/uk/europe/north america have free wifi hot spots. In oz I bought a sim and it lasted me forever.

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#590531 5-Mar-2012 11:34

gzt: The markup on the Telecom NZ end is just rorting as well, for what is essentially just billing only - no capacity required.

Actually, it sounds crazy but... All traffic while roaming goes back to your provider's APN. So it means while you are overseas and visit cnn.com, the request comes from the USA to NZ, then back to the USA. Crazy...

gzt: Also here's a plug for TravelSim - http://www.travelsim.co.nz/

In the US, get a free AT&T SIM, load $40, use $19.95 to buy 500MB and the balance on their $1 day for all you can eat voice/SMS (within the US). In Australia get a Virgin Mobile card, pay$19, get 1GB free, plus $50 credit. In Singapore get a local SingTel card and buy a $30 1GB.

Nothing wrong with having local SIM cards...

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#590534 5-Mar-2012 11:37

freitasm:

In the US, get a free AT&T SIM, load $40, use $19.95 to buy 500MB and the balance on their $1 day for all you can eat voice/SMS (within the US). In Australia get a Virgin Mobile card, pay$19, get 1GB free, plus $50 credit. In Singapore get a local SingTel card and buy a $30 1GB.

Nothing wrong with having local SIM cards...

The problem is you loose your number. And its difficult staying in touch, especially when people are trying to get hold of you for business etc..

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#590535 5-Mar-2012 11:39

BraaiGuy:
freitasm:

In the US, get a free AT&T SIM, load $40, use $19.95 to buy 500MB and the balance on their $1 day for all you can eat voice/SMS (within the US). In Australia get a Virgin Mobile card, pay$19, get 1GB free, plus $50 credit. In Singapore get a local SingTel card and buy a $30 1GB.

Nothing wrong with having local SIM cards...

The problem is you loose your number. And its difficult staying in touch, especially when people are trying to get hold of you for business etc..

The point I'm making is that for consume use there are alternatives. People don't have to have their numbers. Also, it's quite ok to turn the phone on twice a day to check for new SMS or voice mails.

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#590537 5-Mar-2012 11:40

Can you think of any product that changes its price that dramatically when you move borders?

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