Telecom Ultra VDSL Residential Plans

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#855961 15-Jul-2013 16:26

Hi scott, I presume he did install a filter. The modem shows 13.9dB, which is 1km so probably as good as it gets. See what transpires once DLM has had a tinker with it.

Cyril

garethw

66 posts

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#855965 15-Jul-2013 16:31

Note to all, I'm an idiot

Had thought I'd plugged into WAN port on TC, but had accidentally plugged into Ethernet!

All working, looking good already, hopefully get a bump in the download speed over the next week or so but double the previous speed is good by me. Thanks for the pointers all

plambrechtsen

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#855971 15-Jul-2013 16:43

Scotty1986: Hi all, the Chorus tech just left a hour ago after setting up my Vdsl. I'm in Ngaio Wellington. I used to get speeds of 12 down and 1 up. The tech was not extremely helpful and did not seem to know a lot about Vdsl. His first speed test showed 13mb down/1mb up. He called up his office who said I'm getting 20md down and 7 up. My modem says I'm getting 25/10. He left saying there is nothing he can do. Currently my speeds are around 2mb down .5 up. I'm using the Telecom supplied modern. This is the info I get from my modem Any help would be great.

If you are still getting a 13/1 speed test then you would still be on a old ADSL profile on the BNG, ring up the Broadband helpdesk on 0800 225598 and say that you have just been moved to VDSL but the Speed plan hasn't been moved from the ADSL plan to the VDSL2 plan. They should be able to run the order on the spot (or ask to get transferred to CTS and they will sort it).

Normally when the service order is complete with Chorus the Broadband folks move you onto the right plan, but sometimes this gets missed.

matt188

47 posts

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#855973 15-Jul-2013 16:44

jay63:
matt188:
jay63: Good timing. Just had a call back from very helpful Complex Technical Support rep. The Telecom Provisioning Team had to update a setting from their end as I was still Throttled to ADSL speeds even with VDSL connection. This was done just a few minutes back and I re-started my modem.

First test on Telecom Speed test site was 33.8 down and 9.83 up - huge improvement from 22/1.

The Support rep suggested you get your case elevated (via Broadband Support) to the Complex Support team for resolution. He is sending out a note to all the support reps that their may be a common issue and letting them know how to resolve.

Best wishes for a speedy resolution.

Glad you got yours resolved :) Just got off the phone from Telecom, apparently my job is still open so thats why I'm not getting VDSL speeds yet. They reckoned it is usually 24-48 working hours to get it closed off, not the 4 hours I was quoted. I guess I'll just wait it out a bit longer, and try again tomorrow afternoon if no speed increase.

Just as an FYI. I had the "open" order reason yesterday morning and they supposedly closed it late morning Saturday but speed didn't increase until today - Sunday afternoon - when Provisioning team updated some setting. The website says 12 hours until fully hooked up to VDSL speed but seems to be taking quite a bit longer than quoted for the lucky few of us with installs last week.

Hope it resolves soon.

I'm still on 23 down, 1 up speeds.

I called back again this afternoon and they were saying to wait for DLM. Following the phone call I got an SMS saying "Throughput callback booked for 19/7/13." I assume that means they're going to callback on Friday to see if speed has improved?

I'm wondering if someone can confirm that it is possible the DLM would reduce my 44,435 Mbps down and 10,352 Mbps connect speed down to 23/1, which just happens to be the max ADSL speeds?

michaelmurfy

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#855976 15-Jul-2013 16:50

plambrechtsen:
Scotty1986: Hi all, the Chorus tech just left a hour ago after setting up my Vdsl. I'm in Ngaio Wellington. I used to get speeds of 12 down and 1 up. The tech was not extremely helpful and did not seem to know a lot about Vdsl. His first speed test showed 13mb down/1mb up. He called up his office who said I'm getting 20md down and 7 up. My modem says I'm getting 25/10. He left saying there is nothing he can do. Currently my speeds are around 2mb down .5 up. I'm using the Telecom supplied modern. This is the info I get from my modem Any help would be great.

If you are still getting a 13/1 speed test then you would still be on a old ADSL profile on the BNG, ring up the Broadband helpdesk on 0800 225598 and say that you have just been moved to VDSL but the Speed plan hasn't been moved from the ADSL plan to the VDSL2 plan. They should be able to run the order on the spot (or ask to get transferred to CTS and they will sort it).

Normally when the service order is complete with Chorus the Broadband folks move you onto the right plan, but sometimes this gets missed.

Feel free to flick me a private message with your details (phone number) and I can pass it onto the right people to check out :) it can take up to 24 hours after an install to switch over to the VDSL profile (when Chorus sign off the job)

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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wasabi2k

2096 posts

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#856013 15-Jul-2013 17:09

Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

Chrizvi

295 posts

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#856018 15-Jul-2013 17:18

wasabi2k: Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

can you please do speedtest in US (california) prior VDSL and after. just to see the difference and see if netflix and hulu will really take advantage of it.

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Talkiet

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#856019 15-Jul-2013 17:22

Chrizvi:
wasabi2k: Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

can you please do speedtest in US (california) prior VDSL and after. just to see the difference and see if netflix and hulu will really take advantage of it.

It MIGHT give an indication, but speedtest.net results and HULU/Netflix aren't comparable sorry.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Chrizvi

295 posts

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#856027 15-Jul-2013 17:57

Talkiet:
Chrizvi:
wasabi2k: Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

can you please do speedtest in US (california) prior VDSL and after. just to see the difference and see if netflix and hulu will really take advantage of it.

It MIGHT give an indication, but speedtest.net results and HULU/Netflix aren't comparable sorry.

Cheers - N

but still that will give us idea the international speed between adsl and the new vdsl. Just really want to check if there is advantage with international connections.

Can all please post your speedtest in US (if are already on vdsl).

thanks

JonoNZ

274 posts

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#856033 15-Jul-2013 18:03

Chrizvi:
Talkiet:
Chrizvi:
wasabi2k: Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

can you please do speedtest in US (california) prior VDSL and after. just to see the difference and see if netflix and hulu will really take advantage of it.

It MIGHT give an indication, but speedtest.net results and HULU/Netflix aren't comparable sorry.

Cheers - N

but still that will give us idea the international speed between adsl and the new vdsl. Just really want to check if there is advantage with international connections.

Can all please post your speedtest in US (if are already on vdsl).

thanks

If you had a good ADSL connection there is not much advantage on VDSL2 for international, with the possible exception to Sydney where I can get Speedtest.net results of 28Mbps now. There are quite a few CDN's in Sydney so that can be a big advantage.

matt188

47 posts

Geek

#856038 15-Jul-2013 18:16

Ah, just got a TXT from Telecom saying my broadband is enabled. Speed test now gives 41.2 down and 9.7 up. Happy customer :)

Looks like I'm on DLM-4 if I'm interpreting the output from xdsl info correctly:

INP [DMT symbols]: 1.00 1.00
Delay [ms]: 8.00 8.00

mcraenz

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#856041 15-Jul-2013 18:20

How can I tell what DLM I am on?

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plambrechtsen

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#856042 15-Jul-2013 18:20

wasabi2k: Installer coming tomorrow - rather than Friday now - hurrah!
Will do some speed and ping tests tonight and post a comparison.

If you pm me or michaelmurfy we can kick off a line test and show the before & after

matt188

47 posts

Geek

#856046 15-Jul-2013 18:35

mcraenz: How can I tell what DLM I am on?

Got this info from JonoNZ's post earlier in this thread:

telnet to 192.168.1.254
Username: Administrator
Password:
(password is blank, just press enter)

Then run this command:

xdsl info expand=enabled

Under the "Bearer 0" heading you'll see values for INP and Delay, which I assume match up with this table from SamF's VDSL post:

DLM-1     1ms 0INP

DLM-2     8ms 0INP
DLM-4     8ms 1INP
DLM-6     8ms 2INP

DLM-3 16ms 0INP
DLM-5 16ms 1INP
DLM-7 16ms 2INP
DLM-8   16ms 4INP

Axe

49 posts

Geek

#856065 15-Jul-2013 19:16

Can someone please post the link that will show how far I am for the exchange ?
Thanks.

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