Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

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911 posts

Ultimate Geek

#2482213 12-May-2020 20:50

hio77:
grolschie:

hio77, I have found an easy way to replicate the issue.

Download a free Android app called UPnPTool.

Stand next to the Mesh unit, and disconnect and reconnect to WiFi.

Open UPnpTool and click the M-Search button and type "upnp:all" as per this screenshot. Here are my results.

Stand next to the Smart Modem, and disconnect and reconnect to WiFi.

Repeat step 3. Here are my results. Big difference. Lots of replies taking up more than a screen full.

Yeah, i can see what you mean.

I've got a feeling it's trigging UDP loopback protection, but i'll ask that it's checked.

Thank you.

grolschie

911 posts

Ultimate Geek

#2484347 15-May-2020 11:51

hio77:

grolschie:

hio77, I have found an easy way to replicate the issue.

Download a free Android app called UPnPTool.
Stand next to the Mesh unit, and disconnect and reconnect to WiFi.
Open UPnpTool and click the M-Search button and type "upnp:all" as per this screenshot. Here are my results.
Stand next to the Smart Modem, and disconnect and reconnect to WiFi.
Repeat step 3. Here are my results. Big difference. Lots of replies taking up more than a screen full.

Yeah, i can see what you mean.

I've got a feeling it's trigging UDP loopback protection, but i'll ask that it's checked.

So it seems that the Mesh Unit is a separate router. Therefore my broadcast packets from my DatagramSocket won't get routed. I can send them via a MulticastSocket, set/increase the packet's TTL and also "join" the multicast group (which apparently sends an ICMP packet to the Mesh unit to tell it to allow the packets to pass to/from/via the Smart Modem). But this is not really working.

EDIT: It's working, very intermittently, and after a horrendously long wait when sending the joinGroup command.

hio77

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Lizard Networks

#2484351 15-May-2020 11:57

grolschie:

So it seems that the Mesh Unit is a separate router. Therefore my broadcast packets from my DatagramSocket won't get routed. I can send them via a MulticastSocket, set/increase the packet's TTL and also "join" the multicast group (which apparently sends an ICMP packet to the Mesh unit to tell it to allow the packets to pass to/from/via the Smart Modem). But this is not really working.

EDIT: It's working, but after a horrendously long wait.

That's interesting. i don't see TTL being impacted.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

grolschie

911 posts

Ultimate Geek

#2484402 15-May-2020 12:52

hio77:

grolschie:

So it seems that the Mesh Unit is a separate router. Therefore my broadcast packets from my DatagramSocket won't get routed. I can send them via a MulticastSocket, set/increase the packet's TTL and also "join" the multicast group (which apparently sends an ICMP packet to the Mesh unit to tell it to allow the packets to pass to/from/via the Smart Modem). But this is not really working.

EDIT: It's working, but after a horrendously long wait.

That's interesting. i don't see TTL being impacted.

Could be a red herring. Maybe the Mesh just occasionally lets the packets through but most times ignores them?

hio77

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Lizard Networks

#2484406 15-May-2020 12:58

grolschie:

Could be a red herring. Maybe the Mesh just occasionally lets the packets through but most times ignores them?

Yeah not quite sure, I've drilled into it a fair bit.

Anyway supplier should be coming back soon on this one.

as an update for those with the other issue, the test devices required are on the way out to me now.

those having issues though can i get you to reconfirm the following for me.

1. Do you have a mesh unit?

2. What firmware version is on your mesh unit

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

BuzzLightyear

411 posts

Ultimate Geek

#2484434 15-May-2020 13:17

On DHCP issue - yes I have a mesh unit. Not at home but will let you know firmware shortly. FYI I plugged the mesh into an Ethernet port and things seem much more stable btw.

mAYH3M

162 posts

Master Geek

#2484724 16-May-2020 03:41

Can you mesh two Smart Modem's (not the Smart Mesh unit) through Ethernet cable or WiFi like Fritzbox's?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

mule

209 posts

Master Geek

#2484730 16-May-2020 07:55

hio77:
grolschie:

Could be a red herring. Maybe the Mesh just occasionally lets the packets through but most times ignores them?

Yeah not quite sure, I've drilled into it a fair bit.

Anyway supplier should be coming back soon on this one.

as an update for those with the other issue, the test devices required are on the way out to me now.

those having issues though can i get you to reconfirm the following for me.

1. Do you have a mesh unit?

2. What firmware version is on your mesh unit

For DHCP issue - yes I have a mesh, firmware 1.00.04
But I was having the issue before I got the mesh as well

mrhaboobi

165 posts

Master Geek

#2485135 17-May-2020 10:29

HI,

So setting up my new modem. having a few issues. DHCP Address Reservation and Host Names.

Do these work?

I can see my connected devices, and for my home laptop i have a DHCP address reservation created. Within that reservation i have custom host name something that is easy to read for me.

When i look at my connected devices it ignores the host name ive provided and i see the messed up name i dont want.

When i look at the overview i can see the messed up host name and not the friendly one.

Have also noticed we are restricted to 10 reservation? is there any way to expand on that, or at least a way to give my devices a friendly connection name?

Further to this i have connected my printer and im using the Telstra network app they provide which can see that the printer is connect to port 192.168.1.17 and was working, yet the connected devices page on the modem cant see or doesnt display anything on 192.168.1.17. but i see this repeated in the logs.

May 17 10:26:08 VRV9517 daemon.info dhcpd: Reclaiming not used lease 192.168.1.17.
May 17 10:26:08 VRV9517 daemon.info dhcpd: DHCPREQUEST for 192.168.1.17 from 90:32:4b:b9:aa:59 via br0
May 17 10:26:08 VRV9517 daemon.info dhcpd: DHCPACK on 192.168.1.17 to 90:32:4b:b9:aa:59 (BRW90324BB9AA59) via br0
May 17 10:26:18 VRV9517 daemon.info dhcpd: DHCPDISCOVER from 90:32:4b:b9:aa:59 (BRW90324BB9AA59) via br0
May 17 10:26:18 VRV9517 daemon.info dhcpd: DHCPOFFER on 192.168.1.17 to 90:32:4b:b9:aa:59 (BRW90324BB9AA59) via br0
May 17 10:26:19 VRV9517 daemon.info dhcpd: Reclaiming not used lease 192.168.1.17.
May 17 10:26:19 VRV9517 daemon.info dhcpd: DHCPREQUEST for 192.168.1.17 (192.168.1.1) from 90:32:4b:b9:aa:59 (BRW90324BB9AA59) via br0
May 17 10:26:19 VRV9517 daemon.info dhcpd: DHCPACK on 192.168.1.17 to 90:32:4b:b9:aa:59 (BRW90324BB9AA59) via br0

hio77

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Lizard Networks

#2485159 17-May-2020 12:35

I'm surprised the telstra app works, their featureset is normally pretty hard locked.

I'm not aware of a way to give friendly names unfortunately.

you will also find the app is probably doing a arp scan across all the subnet to find all the devices.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mrhaboobi

165 posts

Master Geek

#2485185 17-May-2020 14:35

Where would i find the up time on the device? was just on the network, lost all internet access. not sure where on the device to find its connection times etc. thanks

hio77

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Lizard Networks

#2485227 17-May-2020 14:57

mrhaboobi:

Where would i find the up time on the device? was just on the network, lost all internet access. not sure where on the device to find its connection times etc. thanks

DSL uptime is shown on the dsl status page.

you can find the device uptime on the network map.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

mrhaboobi

165 posts

Master Geek

#2485228 17-May-2020 15:05

Thank you,

ok so my device is showing as up for 30 mins, ( i installed it it about 9 am this morning, so its clearly dropped or died at some point ).

Is this something i can see in log files? or is there a way to alert me of a drop?

I returned a Netgear ORBI for this exact reason, eg dropping connection or random reboots.

The orbi log files were useless and all i could see what the connection time and that was it..

Currently showing

v6.00.15

as my firmware.

Cheers

grolschie

911 posts

Ultimate Geek

#2485229 17-May-2020 15:11

I'm getting intermittent internet dropouts. The devices say "no internet" for a bit and then are fine. The WiFi connection is constant though. Log shows nothing.

Router version: v6.00.15 build05
Mesh version: 1.00.04

jesterpaul

98 posts

Master Geek

#2485232 17-May-2020 15:21

grolschie:
I'm getting intermittent internet dropouts. The devices say "no internet" for a bit and then are fine. The WiFi connection is constant though. Log shows nothing.

Router version: v6.00.15 build05
Mesh version: 1.00.04

Do you have an external drive attached to your modem? Mine does exactly this if I do, and have file sharing enabled,. As soon as I disable that, the connection stabilises

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