Telecom VDSL - Intermittent connection very frustrating

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom VDSL - Intermittent connection very frustrating

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#919944 22-Oct-2013 20:11

What is happening to your line stats / bit loading at the moment?

l43a2

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#919945 22-Oct-2013 20:13

you cant ping to telecom.co.nz :P also try the redmondpie thing you did yesterday....

kmx

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#919950 22-Oct-2013 20:19

REDMOND PIE stats below.

Right after running this i tried to go the site and half the page loaded then it stopped with no images.

C:\Windows\system32>ping redmondpie.com

Pinging redmondpie.com [192.96.201.17] with 32 bytes of data:

Reply from 192.96.201.17: bytes=32 time=244ms TTL=52

Reply from 192.96.201.17: bytes=32 time=240ms TTL=52

Reply from 192.96.201.17: bytes=32 time=237ms TTL=52

Reply from 192.96.201.17: bytes=32 time=226ms TTL=52

Ping statistics for 192.96.201.17:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:
Minimum = 226ms, Maximum = 244ms, Average = 236ms

C:\Windows\system32>tracert redmondpie.com

Tracing route to redmondpie.com [192.96.201.17]
over a maximum of 30 hops:

1 * * * Request timed out.

2 22 ms 23 ms 23 ms 122-61-216-1.jetstream.xtra.co.nz [122.61.216.1]

3 21 ms 22 ms 21 ms mdr-ip20e-int.msc.global-gateway.net.nz [203.96.
66.22]

4 21 ms 21 ms 20 ms ae0-10.akbr6.global-gateway.net.nz [203.96.66.21
]

5 21 ms 20 ms 20 ms ae5-2.akbr4.global-gateway.net.nz [210.55.202.21
3]

6 40 ms 38 ms 42 ms ae1-10.tkbr12.global-gateway.net.nz [202.50.232.
37]

7 176 ms 198 ms 197 ms 202.50.232.18

8 199 ms 173 ms 172 ms ae0.pabr4.global-gateway.net.nz [203.96.120.74]

9 177 ms 175 ms 168 ms pax-ms1.us.leaseweb.net [198.32.176.205]

10 180 ms 177 ms 188 ms pax-ms1.us.leaseweb.net [198.32.176.205]

11 239 ms 234 ms 238 ms te9-2.core1.wdc.leaseweb.net [217.20.125.9]

12 246 ms 243 ms 232 ms po5.cs2.wdc1.leaseweb.net [108.59.15.117]

13 237 ms 236 ms 243 ms po5.cs2.wdc1.leaseweb.net [108.59.15.117]

14 217 ms 244 ms 240 ms 192.96.201.17

Trace complete.

l43a2

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#919951 22-Oct-2013 20:21

your pings have improved alot using wired :)

kmx

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Geek

#919952 22-Oct-2013 20:21

RunningMan: What is happening to your line stats / bit loading at the moment?

Line stats

Link Information

Uptime:

1 day, 23:29:59

DSL Type:

ITU-T G.993.2

Bandwidth (Up/Down) [kbps/kbps]:

10,354 / 40,766

Data Transferred (Sent/Received) [B/B]:

0 / 0

Output Power (Up/Down) [dBm]:

429496721.9 / 13.5

Line Attenuation (Up/Down) [dB]:

19.4 / 9.3

SN Margin (Up/Down) [dB]:

18.7 / 12.3

System Vendor ID (Local/Remote):

TMMB / ----

Chipset Vendor ID (Local/Remote):

BDCM / IKNS

Loss of Framing (Local/Remote):

0 / 0

Loss of Signal (Local/Remote):

0 / 0

Loss of Power (Local/Remote):

0 / 0

Loss of Link (Remote):

Error Seconds (Local/Remote):

2 / 0

FEC Errors (Up/Down):

34 / 7,914

CRC Errors (Up/Down):

1 / 8

HEC Errors (Up/Down):

0 / 26

kmx

35 posts

Geek

#919954 22-Oct-2013 20:22

l43a2: your pings have improved alot using wired :)

Indeed, but it still hangs.

I notice the 1st trace seems to time out regularly when i randomly trace.

Is this the connection between computer and modem?

michaelmurfy

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#919956 22-Oct-2013 20:23

Do a ping to trademe.co.nz please.

It appears you're just having wireless issues (caused by wireless interference), your best bet is to change the wireless channel to one less used.

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kmx

35 posts

Geek

#919958 22-Oct-2013 20:25

michaelmurfy: Do a ping to trademe.co.nz please.

It appears you're just having wireless issues (caused by wireless interference), your best bet is to change the wireless channel to one less used.

Thing is im on my wired pc now and net performance is still intermittent and hangs as per the video i posted on page 3. Im not using wireless right now.

C:\Windows\system32>ping trademe.co.nz

Pinging trademe.co.nz [202.162.72.2] with 32 bytes of data:

Reply from 202.162.72.2: bytes=32 time=31ms TTL=248

Reply from 202.162.72.2: bytes=32 time=30ms TTL=248

Reply from 202.162.72.2: bytes=32 time=29ms TTL=247

Reply from 202.162.72.2: bytes=32 time=30ms TTL=247

Ping statistics for 202.162.72.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 31ms, Average = 30ms

l43a2

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#919961 22-Oct-2013 20:27

is the laptop running windows 8.1 by chance.

RunningMan

8955 posts

Uber Geek

#919962 22-Oct-2013 20:28

kmx: FEC Errors (Up/Down): 34 / 7,914 CRC Errors (Up/Down): 1 / 8 HEC Errors (Up/Down): 0 / 26

Not likely to be helping matters.

kmx

35 posts

Geek

#919964 22-Oct-2013 20:30

l43a2: is the laptop running windows 8.1 by chance.

No, its a desktop pc running Windows 8.

Unfortunantley i dont have anything else that can hardwire.

michaelmurfy

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#919966 22-Oct-2013 20:30

RunningMan:
kmx: FEC Errors (Up/Down): 34 / 7,914 CRC Errors (Up/Down): 1 / 8 HEC Errors (Up/Down): 0 / 26

Not likely to be helping matters.

To be honest I don't think it's that. I think it's (by the looks) - looks like he's running Windows 8.1 which has issues with the Technicolor routers + DNS along with wireless interference.

kmx

35 posts

Geek

#919968 22-Oct-2013 20:31

RunningMan:
kmx: FEC Errors (Up/Down): 34 / 7,914 CRC Errors (Up/Down): 1 / 8 HEC Errors (Up/Down): 0 / 26

Not likely to be helping matters.

Sorry i have no idea what these mean.

kmx

35 posts

Geek

#919978 22-Oct-2013 20:36

michaelmurfy:
RunningMan:
kmx: FEC Errors (Up/Down): 34 / 7,914 CRC Errors (Up/Down): 1 / 8 HEC Errors (Up/Down): 0 / 26

Not likely to be helping matters.

To be honest I don't think it's that. I think it's (by the looks) - looks like he's running Windows 8.1 which has issues with the Technicolor routers + DNS along with wireless interference.

Running Windows 8 without the update to 8.1, i doubt my connection would even survive the download of it at the moment to be honest.

Ive tried the modem/router on auto then selected channel 6 as per a WIFI app and all my devices reflect the sluggish performance i see on my pc. Iphone, Apple tv, macbook air and my wifes imac.

I too thought it was a wifi issue so i assumed the hardwired connection would be flawless but this too shows the same issue which is even more annoying as this is my online gaming rig which i get kicked from servers for high ping quite regularly now.

RunningMan

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Uber Geek

#919981 22-Oct-2013 20:39

michaelmurfy:
RunningMan:
kmx: FEC Errors (Up/Down): 34 / 7,914 CRC Errors (Up/Down): 1 / 8 HEC Errors (Up/Down): 0 / 26

Not likely to be helping matters.

To be honest I don't think it's that. I think it's (by the looks) - looks like he's running Windows 8.1 which has issues with the Technicolor routers + DNS along with wireless interference.

Yep, you may well be right. Particularly the FEC errors in the 1 day uptime looked a bit high though.

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