Telecom VDSL - Intermittent connection very frustrating

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom VDSL - Intermittent connection very frustrating

kmx

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#129207 7-Sep-2013 00:13

Hi everyone

I upgraded from ADSL to VDSL on Saturday 31st and ever since the change my internet connection has been extremely unreliable.

When the connection runs it runs really fast but usually after about 2-3mins the connection dies and nothing loads. The modem "internet" light continues to blink.

The connection hasnt got any better since day 1, basically the internet is unusable.

I have tried restarting, resetting etc.

Below is a log i took from my modem tonight, the stand out is the massive number of FC errors

I have requested support from Telecom 3 times now and have been advised to wait it out.

Any help would be much appreciated.

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meow
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#891176 7-Sep-2013 00:57

Either you're too far from the exchange or have a wiring issue. DLM should hopefully drop you down in speed for stability but this is a waiting game else call up the broadband Helpdesk and ask them to reset your connection or DM wheelbarrow01 and he should be able to do it for you also.

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kmx

35 posts

Geek

#891216 7-Sep-2013 10:02

Thanks
I think its wiring. About a year ago i had the same issues with my ADSL and i dont know what the guys did but they fixed it and my ADSL connection was solid.
50ms 14000 down and about 1000 up.

As soon as they swapped me to VDSL connection is unreliable. I told the Chorus guy and telecom about my previous issue but both disregarded it and said VDSL is a dedicated line and it will be fresh.

I knew i should have pushed them further to check.

Its really frustrating as nothing works in my house right now.

Apple tv is dead, tivo isnt recording properly as it cant talk to the server. Computers are useless and my ipad is a paper weight. Luckily i have heaps of mobile data.

Telecom are sending me a new modem but i dont think that will do anything.

kmx

35 posts

Geek

#904226 28-Sep-2013 17:01

Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

My VDSL Install

RunningMan

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#904322 28-Sep-2013 21:22

kmx: Is this a normal looking vdsl installation?

Well, it is a master filter, and what looks to be Cat5 cable.

Best practice would be to mechanically support the filter at the very least - having it hang from the gel crimps wouldn't be great for long term reliability.

hio77

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#904326 28-Sep-2013 21:33

kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

l43a2

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#904346 28-Sep-2013 22:31

hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

kmx

35 posts

Geek

#904349 28-Sep-2013 22:35

l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

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hio77

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#904350 28-Sep-2013 22:35

l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

if you have been following my posting the last week, you would have seen my install, its worse than this..

same outcome in terms of the issue at hand (constant drop outs - although mines a tone more frequent to the point of unusable.)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

hio77

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#904351 28-Sep-2013 22:38

kmx:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

not at all, get a photo of it, email it to SNAP, and call them ASAP. make it absolutely clear, its an installation failure so hopefully you dont need to go through a week of organizing techs like i have.

the tech that did your installation will need to come out. (he will not be called in to do it, or supplemented so you are limited to the hours that he works too.)

out of curiosity, what area are you in?

looks like for the sake of not running another cable, they have chomped your incoming line, in the worst of places at that. looking at the photo, both lines follow the same route.. so doing it against the beams or poles would have been better as there would have been somewhere to support it....

good luck :/

did the tech atlest do a good job on the internal jackpoint?

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

kmx

35 posts

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#904353 28-Sep-2013 22:41

hio77:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

if you have been following my posting the last week, you would have seen my install, its worse than this..

same outcome in terms of the issue at hand (constant drop outs - although mines a tone more frequent to the point of unusable.)

My internet is struggling just to load this forum.

this is really disappointing for both of us.

hio77

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#904354 28-Sep-2013 22:43

kmx:
hio77:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

if you have been following my posting the last week, you would have seen my install, its worse than this..

same outcome in terms of the issue at hand (constant drop outs - although mines a tone more frequent to the point of unusable.)

My internet is struggling just to load this forum. this is really disappointing for both of us.

if your lucky like i was, your modem may sync at like 1~2mbit .. enough to browse on, enough to make chorus interpret the fault.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

kmx

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#904356 28-Sep-2013 22:47

hio77:
kmx:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

not at all, get a photo of it, email it to SNAP, and call them ASAP. make it absolutely clear, its an installation failure so hopefully you dont need to go through a week of organizing techs like i have.

the tech that did your installation will need to come out. (he will not be called in to do it, or supplemented so you are limited to the hours that he works too.)

out of curiosity, what area are you in?

looks like for the sake of not running another cable, they have chomped your incoming line, in the worst of places at that. looking at the photo, both lines follow the same route.. so doing it against the beams or poles would have been better as there would have been somewhere to support it....

good luck :/

did the tech atlest do a good job on the internal jackpoint?

Pardon my ignorance, who is SNAP?

Yes, the cable is just stripped and its split into it and this is at the back of my house right by the entry door. Looks like he didnt want to venture too far under my house.

Install in my house looks fine.

Im annoyed i didnt think to inspect his work on the day or even earlier than today. Might have saved a couple weeks frustration.

hio77

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#904357 28-Sep-2013 22:51

kmx:
hio77:
kmx:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

not at all, get a photo of it, email it to SNAP, and call them ASAP. make it absolutely clear, its an installation failure so hopefully you dont need to go through a week of organizing techs like i have.

the tech that did your installation will need to come out. (he will not be called in to do it, or supplemented so you are limited to the hours that he works too.)

out of curiosity, what area are you in?

looks like for the sake of not running another cable, they have chomped your incoming line, in the worst of places at that. looking at the photo, both lines follow the same route.. so doing it against the beams or poles would have been better as there would have been somewhere to support it....

good luck :/

did the tech atlest do a good job on the internal jackpoint?

Pardon my ignorance, who is SNAP?

Yes, the cable is just stripped and its split into it and this is at the back of my house right by the entry door. Looks like he didnt want to venture too far under my house.

Install in my house looks fine.

Im annoyed i didnt think to inspect his work on the day or even earlier than today. Might have saved a couple weeks frustration.

my bad, thought this was in the snap forum, telecom.

glad he atlest did a decent job in your house.. mines all unaligned and badly done.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

kmx

35 posts

Geek

#904358 28-Sep-2013 22:52

hio77:
kmx:
hio77:
kmx:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

not at all, get a photo of it, email it to SNAP, and call them ASAP. make it absolutely clear, its an installation failure so hopefully you dont need to go through a week of organizing techs like i have.

the tech that did your installation will need to come out. (he will not be called in to do it, or supplemented so you are limited to the hours that he works too.)

out of curiosity, what area are you in?

looks like for the sake of not running another cable, they have chomped your incoming line, in the worst of places at that. looking at the photo, both lines follow the same route.. so doing it against the beams or poles would have been better as there would have been somewhere to support it....

good luck :/

did the tech atlest do a good job on the internal jackpoint?

Pardon my ignorance, who is SNAP?

Yes, the cable is just stripped and its split into it and this is at the back of my house right by the entry door. Looks like he didnt want to venture too far under my house.

Install in my house looks fine.

Im annoyed i didnt think to inspect his work on the day or even earlier than today. Might have saved a couple weeks frustration.

my bad, thought this was in the snap forum, telecom.

glad he atlest did a decent job in your house.. mines all unaligned and badly done.

Ahh ok, cool will send another email to Telecom.

Oh and im in Half Moon Bay.

Cheers for your help

hio77

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#904362 28-Sep-2013 22:58

kmx:
hio77:
kmx:
hio77:
kmx:
l43a2:
hio77:
kmx: Is this a normal looking vdsl installation?

Performance has been intermitted and was wondering if this could cause it

what this installed by chorus?

i hope not for their sake.

yes, this is Chorus work.

My connection has been playing up ever since it was installed and i just took a look under my house today and saw this.

I was curious if this was the normal standard of installation.

not at all, get a photo of it, email it to SNAP, and call them ASAP. make it absolutely clear, its an installation failure so hopefully you dont need to go through a week of organizing techs like i have.

the tech that did your installation will need to come out. (he will not be called in to do it, or supplemented so you are limited to the hours that he works too.)

out of curiosity, what area are you in?

looks like for the sake of not running another cable, they have chomped your incoming line, in the worst of places at that. looking at the photo, both lines follow the same route.. so doing it against the beams or poles would have been better as there would have been somewhere to support it....

good luck :/

did the tech atlest do a good job on the internal jackpoint?

Pardon my ignorance, who is SNAP?

Yes, the cable is just stripped and its split into it and this is at the back of my house right by the entry door. Looks like he didnt want to venture too far under my house.

Install in my house looks fine.

Im annoyed i didnt think to inspect his work on the day or even earlier than today. Might have saved a couple weeks frustration.

my bad, thought this was in the snap forum, telecom.

glad he atlest did a decent job in your house.. mines all unaligned and badly done.

Ahh ok, cool will send another email to Telecom.

Oh and im in Half Moon Bay.

Cheers for your help

ild say it wasnt the same tech then...

i would suggest following it up with a phonecall to get things really rolling fast, you will need to organize a time for that exact tech to come out again (his mistake on the install, so he "knows what he did wrong and needs to fix it")

also, once its fixed, make sure to request that your DLM testing period is reset.. no fair for you to have a bunch of disconnects messing that around...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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