Hi Rktcabuay,
I have reviewed the previous post in this thread from InstallerUFB and have sent an email to the Chorus consent team with the information InstallerUFB provided, asking them to look into this issue properly. I have stated that your existing copper line is fed direct from Upham Terrace and therefore your fibre should come in the same way (echoing what InstallerUFB has said). If their records prove to be wrong and do not reflect the true situation onsite, I have asked them to correct their records accordlingly so you can order the service without further delay.
When I get a response back from them I will let you know - I imagine it will be a few days.
Thanks,
Simon