4G VOLTE Roaming

Forums › Spark New Zealand (including Skinny and BigPipe) › 4G VOLTE Roaming

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#3151084 22-Oct-2023 17:57

Oh this gets better. Skinny now won't handle any more support calls until I've performed a SIM swap.

Which I can only do "Monday to Friday 10:30AM to 4:30PM".

I'm guessing this also excludes public holidays.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#3151087 22-Oct-2023 18:50

openmedia:

Oh this gets better. Skinny now won't handle any more support calls until I've performed a SIM swap.

Which I can only do "Monday to Friday 10:30AM to 4:30PM".

I'm guessing this also excludes public holidays.

What would they say if you were running a eSIM?

stick

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#3151091 22-Oct-2023 19:59

Linux:
openmedia:

Oh this gets better. Skinny now won't handle any more support calls until I've performed a SIM swap.

Which I can only do "Monday to Friday 10:30AM to 4:30PM".

I'm guessing this also excludes public holidays.

What would they say if you were running a eSIM?

The problem wouldn't be occuring 🙃

openmedia

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#3151208 23-Oct-2023 09:22

Oh if only the offered an esim

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#3151215 23-Oct-2023 10:08

openmedia:

Oh this gets better. Skinny now won't handle any more support calls until I've performed a SIM swap.

Which I can only do "Monday to Friday 10:30AM to 4:30PM".

I'm guessing this also excludes public holidays.

I really think access to any more support calls is irrelevant. It's overall support for that device from both the manufacturer and the local Telco providing cellular access that matters. It doesn't look like that support exists for that phone for VoLTE roaming.

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#3151713 24-Oct-2023 12:03

A couple of things here.

I haven't launched VoLTE roaming in India yet. Its currently being tested by 2 carrier partners in India - unfortunately the help desk has steered you wrong re the availability of VoLTE roaming in India.
Unfortunately domestic VoLTE capability doesn't guarantee VoLTE roaming capability.
- Our website lists the Spark ranged devices and their capability https://www.spark.co.nz/help/mobile/device-help/device_compatibility_list/
- as you've mentioned the Nokia G60 5G isn't Spark ranged, but from what you've said it works on VoLTE in NZ and Australia?, so I'd expect it will work in India after the launch (but can't guarantee this)
Launching VoLTE roaming with carrier partners required significant testing and effort. We are working with our carrier partners to launch bilateral VoLTE roaming as quickly as we can, focusing on:
- carriers/countries that have, or are turning off 3G very soon and have no 2G - ie voice service continuity
- carriers/countries that have, or are turning off 3G very soon but still have 2G - ie service experience improvement for voice
- carriers that are 4G only - ie coverage expansion, service experience etc

andyb

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openmedia

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#3151835 24-Oct-2023 15:53

andyb:

A couple of things here.

I haven't launched VoLTE roaming in India yet. Its currently being tested by 2 carrier partners in India - unfortunately the help desk has steered you wrong re the availability of VoLTE roaming in India.
Unfortunately domestic VoLTE capability doesn't guarantee VoLTE roaming capability.

Our website lists the Spark ranged devices and their capability https://www.spark.co.nz/help/mobile/device-help/device_compatibility_list/
as you've mentioned the Nokia G60 5G isn't Spark ranged, but from what you've said it works on VoLTE in NZ and Australia?, so I'd expect it will work in India after the launch (but can't guarantee this)

Launching VoLTE roaming with carrier partners required significant testing and effort. We are working with our carrier partners to launch bilateral VoLTE roaming as quickly as we can, focusing on:

carriers/countries that have, or are turning off 3G very soon and have no 2G - ie voice service continuity
carriers/countries that have, or are turning off 3G very soon but still have 2G - ie service experience improvement for voice
carriers that are 4G only - ie coverage expansion, service experience etc

Hey @andyb - thanks for the details

As per Skinny's request I've now performed my SIM swap. Lets see if that makes any difference for my next couple of trips.

Note we had the same issues in Indonesia/Bali with my Wife's Nokia G20 which is a supported VoLTE device.

Interestingly VoWiFi works on both of our phones when in NZ and managed to occasionally work in Indonesia.

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#3151840 24-Oct-2023 16:03

@openmedia the Nokia G20 is not a supported handset by SparkNZ or Skinny for VoLTE why do you keep saying it is?

It is a VoLTE handset but not supported

As stated SIM swap is not going to do anything to add value to your issue with VoLTE / Roaming as VoLTE is not a SIM feature

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#3151841 24-Oct-2023 16:06

Further to this SparkNZ do not support WiFi calling out of NZ and as I understand it is blocked

openmedia

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#3151865 24-Oct-2023 17:07

Linux:

@openmedia the Nokia G20 is not a supported handset by SparkNZ or Skinny for VoLTE why do you keep saying it is?

It is a VoLTE handset but not supported

As stated SIM swap is not going to do anything to add value to your issue with VoLTE / Roaming as VoLTE is not a SIM feature

Check the Spark page - The G20 is listed

https://www.spark.co.nz/help/mobile/device-help/device_compatibility_list/

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

openmedia

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#3151866 24-Oct-2023 17:08

Linux:

Further to this SparkNZ do not support WiFi calling out of NZ and as I understand it is blocked

And yet I was able to disable mobile data and make a voice call on the hotel's Wifi in Bali. Odd.

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

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#3151867 24-Oct-2023 17:12

@openmedia correct G20 is listed as supported sorry

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#3151871 24-Oct-2023 17:21

openmedia:

Note we had the same issues in Indonesia/Bali with my Wife's Nokia G20 which is a supported VoLTE device.

I haven't launched VoLTE roaming in Indonesia yet either, its not going to work on any carrier or in any country until its been fully tested and approved for launch.......

We are live with around 10 carriers in 9 countries so far, Indonesia and India aren't in those yet.

We have another 13 launches occuring over the next couple of weeks.

andyb

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#3151882 24-Oct-2023 17:41

@andyb when you say ' I ' you mean SparkNZ correct?

What is the current list of supported countries for VoLTE roaming?

@openmedia This is why I kept saying it is not SIM card related

andyb

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#3151887 24-Oct-2023 17:48

Linux: @andyb when you say ' I ' you mean SparkNZ correct?

What is the current list of supported countries for VoLTE roaming?

@openmedia This is why I kept saying it is not SIM card related

Correct, I head up international roaming for Spark and am responsible for most things roaming.

We are currently live in 8 countries (I miscounted), with one or more carriers.

Australia
Denmark
Israel
Japan
Malaysia
South Korea
UK (goes live tomorrow)
USA

andyb

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