Telecom usage meter inacurate?

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6041 posts

Uber Geek

Trusted

#448491 15-Mar-2011 10:50

I had a spike of 12 GB yesterday (Using TUC to track it) it showed I used about 2gb an hour between 15:00 and 19:00.

Another person here at work had a spike of 8 Gb yesterday - swears noone was at home and his machines were off....something fishy here.

Previously known as psycik

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fastmikey

288 posts

Ultimate Geek

ID Verified

#448509 15-Mar-2011 12:00

I've apparently done 27GB download in the 5 hours that everything was turned off and everyone asleep... something's very very wrong I think.

digitaldivide

94 posts

Master Geek
Inactive user

#448512 15-Mar-2011 12:08

I can't believe, after all these years, after dozens of broadband usage meter problems, what must be hundreds of thousands or millions of Customers over that time - that no Government agency has considered investigating this.

Incredible.

OMGpjay

64 posts

Master Geek

#448536 15-Mar-2011 13:17

digitaldivide:no Government agency has considered investigating this.

Not sure if srs?

Khann

28 posts

Geek

#448538 15-Mar-2011 13:23

OMGpjay:
digitaldivide:no Government agency has considered investigating this.

Not sure if srs?

You really signed up just to say that rubbish? Geez.

Anyway, I've been monitoring my bandwidth usage over the last week or so, and it has actually been pretty much spot on.

Ragnor

8223 posts

Uber Geek

Trusted

#448570 15-Mar-2011 14:25

Telecom should be pretty embarrassed about the quality and reliability of their usage meter systems imo.

defragger

268 posts

Ultimate Geek

#448616 15-Mar-2011 16:25

We apparently used 22GB in a span of 15 hours. And now we are ~90MB from reaching our cap.

I will not be impressed if they throttle us down to dial-up speeds.

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jbard

1377 posts

Uber Geek

#448617 15-Mar-2011 16:29

Hmm this is interesting because the usage meter was out all day yesterday from about 2pm till 2am for scheduled maintenance.

So maybe their is a connection?

doozy

245 posts

Master Geek

Trusted

#448625 15-Mar-2011 17:12

Hello,

As some of you are aware we've had some inflated (error) usage added to some accounts, this happened between 3am and 5am on the 14th and 15th of March. Those affected are in the Hamilton and Auckland areas.

We have unthrottled anyone who hit their data cap as a result and are in the middle of reversing any usage counted in error as well as identifying and dealing with any billing done in error.

Apologies to those affected by this error - we're working to ensure this does not happen again.

Thanks
Dean.

Tarawera Ultra 2015 done, bring on 2016

defragger

268 posts

Ultimate Geek

#448631 15-Mar-2011 17:47

^ Awesome cheers for the info. Glad to know that the issue is being dealt with.

5uperTed

33 posts

Geek

#448657 15-Mar-2011 18:49

doozy: Hello,

As some of you are aware we've had some inflated (error) usage added to some accounts, this happened between 3am and 5am on the 14th and 15th of March. Those affected are in the Hamilton and Auckland areas.

We have unthrottled anyone who hit their data cap as a result and are in the middle of reversing any usage counted in error as well as identifying and dealing with any billing done in error.

Apologies to those affected by this error - we're working to ensure this does not happen again.

Thanks
Dean.

Hi Doozy
I'm guessing this was unrelated to my problem? as I have not noticed any real change over the 2 months I've been monitoring
cheers

defragger

268 posts

Ultimate Geek

#448688 15-Mar-2011 21:20

And now we are throttled. :(

doozy

245 posts

Master Geek

Trusted

#448695 15-Mar-2011 21:33

If you were due to this you will be unthrottled, shouldn't be more than a couple hours till they catch up

Tarawera Ultra 2015 done, bring on 2016

davidcole

6041 posts

Uber Geek

Trusted

#448791 16-Mar-2011 09:47

doozy: Hello,

As some of you are aware we've had some inflated (error) usage added to some accounts, this happened between 3am and 5am on the 14th and 15th of March. Those affected are in the Hamilton and Auckland areas.

We have unthrottled anyone who hit their data cap as a result and are in the middle of reversing any usage counted in error as well as identifying and dealing with any billing done in error.

Apologies to those affected by this error - we're working to ensure this does not happen again.

Thanks
Dean.

While on the surface seems like an explanation - doesn't help me or colleague here at work that noticed a 12 and 8 gb usage spike on 14 March 15:00 - 19:00 and are both from Wellington.

Was this the billing system playing catch up? or something else?

doozy

245 posts

Master Geek

Trusted

#448830 16-Mar-2011 11:14

davidcole:
doozy: Hello,

As some of you are aware we've had some inflated (error) usage added to some accounts, this happened between 3am and 5am on the 14th and 15th of March. Those affected are in the Hamilton and Auckland areas.

We have unthrottled anyone who hit their data cap as a result and are in the middle of reversing any usage counted in error as well as identifying and dealing with any billing done in error.

Apologies to those affected by this error - we're working to ensure this does not happen again.

Thanks
Dean.

While on the surface seems like an explanation - doesn't help me or colleague here at work that noticed a 12 and 8 gb usage spike on 14 March 15:00 - 19:00 and are both from Wellington.

Was this the billing system playing catch up? or something else?

Well, you clearly weren't impacted by it, I'm not aware of any faults affecting Wellington usage. Have you logged a call with the helpdesk? If not DM me the details and I will pass them on

Tarawera Ultra 2015 done, bring on 2016

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