Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Launches new Inhome Experience - Spark Smart Modem & Spark Smart Mesh

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'That VDSL Cat'
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#2508165 19-Jun-2020 15:02

Mixing spark mesh and google wifi could create extra issues, but your whole experience centers back to clearly indicate one issue we are very closely working on with our vendor.

I'm hoping to have an update i can share soon...

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nzmatt

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#2508224 19-Jun-2020 15:25

@VDSL Cat ... I am the first to admit I normally have a very low tolerance for being an unpaid beta tester for new product launches, I have returned more than one product due poor software (not mentioning names cough dish cough tv cough) that does not 'just work'

I am looking forward to the update. Without this discussion and your input, the Smart Modem in my house would have been thrown under a bus weeks ago, so keep up the great work, and if your boss does not 'get' the importance of this kind of community engagement is, give me his number......

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#2508248 19-Jun-2020 15:58

hio77:

Mixing spark mesh and google wifi could create extra issues, but your whole experience centers back to clearly indicate one issue we are very closely working on with our vendor.

I'm hoping to have an update i can share soon...

Thanks for that - I am aware of double NAT but not other issues. Look forward to your update.....

Cheers

DanAsh

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#2508251 19-Jun-2020 16:09

Is the Spark Smart Mesh compatible with the Big Pipe version of the Smart Modem (connected with Ethernet)? My assumption is yes but the guy at the Spark store didn't seem to think so. Are Spark stores the only place you can buy these?

lookout

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#2509021 21-Jun-2020 07:54

Just chiming in to say that I’ve had the same issues as mentioned by others. Random dropouts in internet that last 15-30secs. It happens most mornings.

This morning I found that all my devices, except for a MacBook Air and a HP laptop, had been kicked off the wifi network. These are all iOS devices as well as 1 Apple TV. Not sure if the Apple-ness would affect connectivity.

I’ll try turn off band steering and probably the 2.4 radio. I’ll report back if that makes a difference.

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#2510030 22-Jun-2020 20:15

Is there any need to turn down the transmit power of 2.4 Ghz so it doesn't dominate the 5Ghz on the Smart Modem...or does band steering get around that requirement?

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hio77

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#2510073 22-Jun-2020 21:41

nzmatt:

@VDSL Cat ... I am the first to admit I normally have a very low tolerance for being an unpaid beta tester for new product launches, I have returned more than one product due poor software (not mentioning names cough dish cough tv cough) that does not 'just work'

I am looking forward to the update. Without this discussion and your input, the Smart Modem in my house would have been thrown under a bus weeks ago, so keep up the great work, and if your boss does not 'get' the importance of this kind of community engagement is, give me his number......

Cheers

Thanks, It's certainly not my full time gig, so certainly appreciate it :)

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hio77

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#2510076 22-Jun-2020 21:43

PJ48:

Is there any need to turn down the transmit power of 2.4 Ghz so it doesn't dominate the 5Ghz on the Smart Modem...or does band steering get around that requirement?

i Don't believe so, i personally do it for two reasons.

1. i don't need full tilt power

2. i don't really give a crap about 2.4ghz - If it wasn't for partners older laptop, i'd turn it off fully..

3. my home automation sits on a totally different AP and routed vlan.

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hio77

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#2510080 22-Jun-2020 21:45

DanAsh:

Is the Spark Smart Mesh compatible with the Big Pipe version of the Smart Modem (connected with Ethernet)? My assumption is yes but the guy at the Spark store didn't seem to think so. Are Spark stores the only place you can buy these?

Mesh nodes don't really have any branding on them. they are agnostic.

Same process to setup them.

It's not really broadcasted about this point, but you raise a great example of customer's seeing Spark and Skinny as basically the same. I'll speak to the team behind the device about clearing that up.

You can also pickup them from the spark website. Please don't try to order outside of the country though, some RSP's have the mesh nodes locked to their setups so you may be buying a brick :)

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grolschie

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#2515063 30-Jun-2020 13:57

hio77:
Yup. Know exactly what that will be.

It's been reported and is being worked on.

hio77:

Mixing spark mesh and google wifi could create extra issues, but your whole experience centers back to clearly indicate one issue we are very closely working on with our vendor.

I'm hoping to have an update i can share soon...

Hello. Do you have an estimate of when the update might be released, or if a beta might be available to test? Thanks.

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#2515102 30-Jun-2020 14:04

Hi there. I asked on another post but it might be more appropriate to ask here. Currently Spark customer with UFB. If I upgrade my plan and sign on for another 12 months, do I receive the new Smart modem or is that only for new customers?

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grolschie

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#2515106 30-Jun-2020 14:09

maoriboy:

Hi there. I asked on another post but it might be more appropriate to ask here. Currently Spark customer with UFB. If I upgrade my plan and sign on for another 12 months, do I receive the new Smart modem or is that only for new customers?

Last I checked, if your contract has ended, then you can get a free Smart Modem when you sign-up for another 24 month contract (or was it 12?). You just pay the shipping if need be. If you are still in a contract you can get one for 50% off. This was a couple of months ago.

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#2515111 30-Jun-2020 14:15

If you are on the Spark Entertainment plan, because of Lightbox disappearing you have the right to cancel the contract. Cancel the contract and sign up for another term and get the free modem....

hio77

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#2515116 30-Jun-2020 14:26

grolschie:

Hello. Do you have an estimate of when the update might be released, or if a beta might be available to test? Thanks.

Unfortunately not yet, I've got my fine tooth comb out...

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hio77

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#2515119 30-Jun-2020 14:26

nzmatt:

If you are on the Spark Entertainment plan, because of Lightbox disappearing you have the right to cancel the contract. Cancel the contract and sign up for another term and get the free modem....

Please don't do this.

Just ask to resign..

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