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Forums › Spark New Zealand (including Skinny and BigPipe) › New Spam getting through my Spark xtra account
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eracode
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  #2176621 11-Feb-2019 16:34
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1101:


This is why VodafoneNZ shut down it's email platform and Spark should do the same



I'd agree, even though I use xtra email.

people expect too much from their FREE email service.
God damn it, stop complaining about 2 or 3 spam emails getting through. There is NO perfect spam filter service.
blacklisting todays spammer will do NOTHING to stop next weeks spammer .



Get real .
Dont like your free email service. Then go to gmail and have your xtra email forwarded there.
:-(


 



Totally wrong. We pay Spark $104/month for a package of services which includes xtra email. Itโ€™s not free, theyโ€™re in business proving a service and we have every right to expect it to work properly. If you donโ€™t want to use it, then donโ€™t. We do.

If Spark decide to pull the pin on it, thatโ€™s their call. But so long as they provide it, it should be done properly.




Sometimes I just sit and think. Other times I just sit.



eracode
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  #2176623 11-Feb-2019 16:36
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hio77:

Just to confirm, the issues raised here look to be resolved. (Confirmed by @FineWine)


 


@eracode this does exclude your example, that's a separate situation. But the guys tell me it should be ok now.



Thanks Troy - really appreciate your help with this.




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  #2176642 11-Feb-2019 17:11
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eracode:
hio77:

 

Just to confirm, the issues raised here look to be resolved. (Confirmed by @FineWine)

 

@eracode this does exclude your example, that's a separate situation. But the guys tell me it should be ok now.



Thanks Troy - really appreciate your help with this.

 

AND I definitely second that.

 

Troy has worked tirelessly in the background liaising with the back-room boffin's to diagnose and rectify all of these spam issues.

 

Thank you & Cheers




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.



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  #2176649 11-Feb-2019 17:22
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I'm merely the person sitting here with the big stick going fixed it yet? how about now?

 

 

 

the xtramail tier 2 folk end up handling alot of this (who also will get anything logged through the callcenter fyi.)

 

they do an amazing job, it's a rock in the hard place situation to balance for them.

 

 

 

I'm told there are further improvements on the horizon

 

 




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

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  #2176911 12-Feb-2019 09:08
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JaseNZ:

 

Ermmm really , I pay for my spark service which includes an email address, If I want to complain I have every right to, not that I do as I have always had good service.

 

 

Fair enough. I like complaining as well.
But to expect near zero spams is Totally unrealistic and shows a disconnect from the real world.

 

 

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  #2176959 12-Feb-2019 10:13
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hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?

 

@hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick ๐Ÿ‘ฎ might be needed ๐Ÿ˜€

 

Angie <info@e.spark.co.nz>

 

let's go on a date on Valentine's Day!

 

 

 

PS: @freitasm I like the new emoji picker




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

 
 
 
 

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eracode
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  #2177233 12-Feb-2019 17:19
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FineWine:

hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?


@hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick ๐Ÿ‘ฎ might be needed ๐Ÿ˜€


Angie <info@e.spark.co.nz>


let's go on a date on Valentine's Day!


 


PS: @freitasm I like the new emoji picker



I have received the spam from Angie too.




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  #2177241 12-Feb-2019 17:35
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FineWine:

 

hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?

 

hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick ๐Ÿ‘ฎ might be needed ๐Ÿ˜€

 

Angie <info@e.spark.co.nz>

 

let's go on a date on Valentine's Day!

 

 

 

PS: @freitasm I like the new emoji picker

 

 

๐Ÿ˜ก ok, noted.

 

 

 

passed that on... not sure emojis have the emoji i'm looking for...




#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

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  #2177428 13-Feb-2019 07:44
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Hopa <info@e.spark.co.nz>

 

Congratulations galactic, your email has been chosen




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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  #2180666 15-Feb-2019 10:00
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๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž <info@e.spark.co.nz>

 

๐˜๐จ๐ฎ'๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ฌ๐ฉ๐ž๐œ๐ข๐š๐ฅ ๐Ÿ๐ซ๐จ๐ฆ ๐ฎ๐ฌ.

 

-------------------------------------------------------

 

Spotify <info@e.spark.co.nz>

 

๐˜๐จ๐ฎ ๐ก๐š๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š๐ง ๐ž๐ฑ๐œ๐ฅ๐ฎ๐ฌ๐ข๐ฏ๐ž ๐ซ๐ž๐ฐ๐š๐ซ๐โ—




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

eracode
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  #2180681 15-Feb-2019 10:19
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FineWine:

๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž <info@e.spark.co.nz>


๐˜๐จ๐ฎ'๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ฌ๐ฉ๐ž๐œ๐ข๐š๐ฅ ๐Ÿ๐ซ๐จ๐ฆ ๐ฎ๐ฌ.


-------------------------------------------------------


Spotify <info@e.sinfo@e.spark.co.nzpark.co.nz>


๐˜๐จ๐ฎ ๐ก๐š๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š๐ง ๐ž๐ฑ๐œ๐ฅ๐ฎ๐ฌ๐ข๐ฏ๐ž ๐ซ๐ž๐ฐ๐š๐ซ๐โ—



I received this too - and one fromโ€™ Bitcoinโ€™ at info@e.spark.co.nz - telling me I can get rich on them.




Sometimes I just sit and think. Other times I just sit.

 
 
 
 

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  #2180718 15-Feb-2019 11:12
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eracode:
FineWine:

 

๐œ๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž <info@e.spark.co.nz>

 

๐˜๐จ๐ฎ'๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐ฌ๐จ๐ฆ๐ž๐ญ๐ก๐ข๐ง๐  ๐ฌ๐ฉ๐ž๐œ๐ข๐š๐ฅ ๐Ÿ๐ซ๐จ๐ฆ ๐ฎ๐ฌ.

 

-------------------------------------------------------

 

Spotify <info@e.sinfo@e.spark.co.nzpark.co.nz>

 

๐˜๐จ๐ฎ ๐ก๐š๐ฏ๐ž ๐›๐ž๐ž๐ง ๐ฌ๐ž๐ฅ๐ž๐œ๐ญ๐ž๐ ๐ญ๐จ ๐ ๐ž๐ญ ๐š๐ง ๐ž๐ฑ๐œ๐ฅ๐ฎ๐ฌ๐ข๐ฏ๐ž ๐ซ๐ž๐ฐ๐š๐ซ๐โ—



I received this too - and one from’ Bitcoin’ at info@e.spark.co.nz - telling me I can get rich on them.

 

And here I thought I had missed out ๐Ÿ˜ญ

 

wealth <info@e.spark.co.nz>

 

How To Really Get Rich From us




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

eracode
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  #2181152 16-Feb-2019 01:24
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@hio77

Hi Troy

Could you please tell us what, if anything, we should be doing about/with this spam.

Should be be trying to blacklist them (you indicated earlier maybe it wasnโ€™t a good idea)? Trying to blacklist them results in a message saying โ€˜this sender is already on your blacklistโ€™.

And/or should we be trying to use the spam button? Does this actually do anything?

Does anything we try to do with it, apart from simply deleting it, achieve anything?

Thanks




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  #2181153 16-Feb-2019 01:42
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They are particularly grippy on getting those ones through... It's quite a pain.

 

 

 

I'll push this again on monday if i get a chance, otherwise will be tuesday 

 

As mentioned before i can't really detail how or why the filters work the way they do, as that could give the spammers another vector to try etc.

 

 

 

Whack A Mole i swear.




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have. 

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  #2181209 16-Feb-2019 11:03
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๐„๐ฌ๐ฌ๐ž๐ง๐ญ๐ข๐š๐ฅ ๐‚๐๐ƒ ๐„๐ฑ๐ญ๐ซ๐š๐œ๐ญ <info@e.spark.co.nz>

 

๐Ÿ๐ŸŽ๐ŸŽ% ๐‚๐ž๐ซ๐ญ๐ข๐Ÿ๐ข๐ž๐ ๐Ž๐ซ๐ ๐š๐ง๐ข๐œ ๐…๐จ๐ซ๐ฆ๐ฎ๐ฅ๐š๐ญ๐ข๐จ๐ง




Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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