New Spam getting through my Spark xtra account

Forums › Spark New Zealand (including Skinny and BigPipe) › New Spam getting through my Spark xtra account

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Smpl Mnmlst
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#2176621 11-Feb-2019 16:34

1101:

This is why VodafoneNZ shut down it's email platform and Spark should do the same

I'd agree, even though I use xtra email.

people expect too much from their FREE email service.
God damn it, stop complaining about 2 or 3 spam emails getting through. There is NO perfect spam filter service.
blacklisting todays spammer will do NOTHING to stop next weeks spammer .

Get real .
Dont like your free email service. Then go to gmail and have your xtra email forwarded there.
:-(

Totally wrong. We pay Spark $104/month for a package of services which includes xtra email. It’s not free, they’re in business proving a service and we have every right to expect it to work properly. If you don’t want to use it, then don’t. We do.

If Spark decide to pull the pin on it, that’s their call. But so long as they provide it, it should be done properly.

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eracode

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#2176623 11-Feb-2019 16:36

hio77:
Just to confirm, the issues raised here look to be resolved. (Confirmed by @FineWine)

@eracode this does exclude your example, that's a separate situation. But the guys tell me it should be ok now.

Thanks Troy - really appreciate your help with this.

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#2176642 11-Feb-2019 17:11

eracode:
hio77:

Just to confirm, the issues raised here look to be resolved. (Confirmed by @FineWine)

@eracode this does exclude your example, that's a separate situation. But the guys tell me it should be ok now.

Thanks Troy - really appreciate your help with this.

AND I definitely second that.

Troy has worked tirelessly in the background liaising with the back-room boffin's to diagnose and rectify all of these spam issues.

Thank you & Cheers

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

hio77

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#2176649 11-Feb-2019 17:22

I'm merely the person sitting here with the big stick going fixed it yet? how about now?

the xtramail tier 2 folk end up handling alot of this (who also will get anything logged through the callcenter fyi.)

they do an amazing job, it's a rock in the hard place situation to balance for them.

I'm told there are further improvements on the horizon

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

1101

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#2176911 12-Feb-2019 09:08

JaseNZ:

Ermmm really , I pay for my spark service which includes an email address, If I want to complain I have every right to, not that I do as I have always had good service.

Fair enough. I like complaining as well.
But to expect near zero spams is Totally unrealistic and shows a disconnect from the real world.

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#2176959 12-Feb-2019 10:13

hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?

@hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick 👮 might be needed 😀

Angie <info@e.spark.co.nz>

let's go on a date on Valentine's Day!

PS: @freitasm I like the new emoji picker

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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eracode

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#2177233 12-Feb-2019 17:19

FineWine:
hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?

@hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick 👮 might be needed 😀

Angie <info@e.spark.co.nz>

let's go on a date on Valentine's Day!

PS: @freitasm I like the new emoji picker

I have received the spam from Angie too.

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hio77

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#2177241 12-Feb-2019 17:35

FineWine:

hio77: I'm merely the person sitting here with the big stick going fixed it yet? how about now?

hio77 - Oh Dear - Huston we have a problem, again. A BIGGER stick 👮 might be needed 😀

Angie <info@e.spark.co.nz>

let's go on a date on Valentine's Day!

PS: @freitasm I like the new emoji picker

😡 ok, noted.

passed that on... not sure emojis have the emoji i'm looking for...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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#2177428 13-Feb-2019 07:44

Hopa <info@e.spark.co.nz>

Congratulations galactic, your email has been chosen

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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#2180666 15-Feb-2019 10:00

𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 <info@e.spark.co.nz>

𝐘𝐨𝐮'𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐟𝐫𝐨𝐦 𝐮𝐬.

-------------------------------------------------------

Spotify <info@e.spark.co.nz>

𝐘𝐨𝐮 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐚𝐧 𝐞𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐫𝐞𝐰𝐚𝐫𝐝❗

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

eracode

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#2180681 15-Feb-2019 10:19

FineWine:
𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 <info@e.spark.co.nz>

𝐘𝐨𝐮'𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐟𝐫𝐨𝐦 𝐮𝐬.

-------------------------------------------------------

Spotify <info@e.sinfo@e.spark.co.nzpark.co.nz>

𝐘𝐨𝐮 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐚𝐧 𝐞𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐫𝐞𝐰𝐚𝐫𝐝❗

I received this too - and one from’ Bitcoin’ at info@e.spark.co.nz - telling me I can get rich on them.

Sometimes I just sit and think. Other times I just sit.

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FineWine

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#2180718 15-Feb-2019 11:12

eracode:
FineWine:

𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 <info@e.spark.co.nz>

𝐘𝐨𝐮'𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐟𝐫𝐨𝐦 𝐮𝐬.

-------------------------------------------------------

Spotify <info@e.sinfo@e.spark.co.nzpark.co.nz>

𝐘𝐨𝐮 𝐡𝐚𝐯𝐞 𝐛𝐞𝐞𝐧 𝐬𝐞𝐥𝐞𝐜𝐭𝐞𝐝 𝐭𝐨 𝐠𝐞𝐭 𝐚𝐧 𝐞𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐫𝐞𝐰𝐚𝐫𝐝❗

I received this too - and one from’ Bitcoin’ at info@e.spark.co.nz - telling me I can get rich on them.

And here I thought I had missed out 😭

wealth <info@e.spark.co.nz>

How To Really Get Rich From us

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

eracode

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#2181152 16-Feb-2019 01:24

@hio77

Hi Troy

Could you please tell us what, if anything, we should be doing about/with this spam.

Should be be trying to blacklist them (you indicated earlier maybe it wasn’t a good idea)? Trying to blacklist them results in a message saying ‘this sender is already on your blacklist’.

And/or should we be trying to use the spam button? Does this actually do anything?

Does anything we try to do with it, apart from simply deleting it, achieve anything?

Thanks

Sometimes I just sit and think. Other times I just sit.

hio77

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#2181153 16-Feb-2019 01:42

They are particularly grippy on getting those ones through... It's quite a pain.

I'll push this again on monday if i get a chance, otherwise will be tuesday

As mentioned before i can't really detail how or why the filters work the way they do, as that could give the spammers another vector to try etc.

Whack A Mole i swear.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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#2181209 16-Feb-2019 11:03

𝐄𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐂𝐁𝐃 𝐄𝐱𝐭𝐫𝐚𝐜𝐭 <info@e.spark.co.nz>

𝟏𝟎𝟎% 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐎𝐫𝐠𝐚𝐧𝐢𝐜 𝐅𝐨𝐫𝐦𝐮𝐥𝐚𝐭𝐢𝐨𝐧

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

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