ArranH: To be fair Telecom has improved hugely since they replaced the former boss (back when I remember they offered 3 months free broadband at XLan and nobody wanted it), so they've shown definite improvement. And I'm not going to let three weeks of bad service change my view that they are reforming. But these past three weeks have shown that they do have a way to go.
Fair enough, they probably have improved a lot, but they are still a long way off from being adequate. Even before this 3 week issue I would have intermittent throttling issues that would last around a week. When I call tech support they would tell me throttling is to be expected. A week of throttling every month I could take... I still got down 30-50gb per month and that's enough for me. But 3 weeks of problems with no public acknowledgement of any faults was too much, which is why I've started complaining too.
If they consider this business as usual, it doesn't give me much hope for the future. Until something is done to give other companies a chunk of that Southern Cross cable so they can offer competing uncapped plans, I don't see Telecom reacting. The only way I can see that happening is if the government bought a big share of it off Telecom then auctioned it to other suppliers, or to let foreign providers in who have the kind of cash to purchase a share themselves (but to let a foreign coporation have any part in our national internet service is a depressing scenario).
Retired Mod
Trusted
Administrator
ID Verified
Geekzone
