Telecom Big Time plan trouble thread

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c4bb0ose

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# 43761 21-Oct-2009 23:34

This thread is for people (like me) who are having some kind of trouble with big time

problem: mmorpgs hosted in america and such have hugly increased latency and packet loss issues

game providers conclusion: it is telecoms end no theres (proven by my friend)

telecoms conclusion:As you well know, the Big Time plan is designed for unlimited use and may be shaped and throttled at peak times.

If you're a gamer, or running latency sensitive applications and you need a constant quality of service I would recommend you considering using a plan that isn't shaped or throttled such as our pro plans with interleaving off.

I apologise for any inconvenience caused. I understand how frustrating high latency can be.

my conclusion:spacificly targeting mmorpgs is not on, fps's run fine even in american servers ping wise. spacific games that I have trouble include guild wars ( were the problem first arose ) WoW tested to see if it was just ncsofts servers turns out it's not. Aion does not have playable ping either.
all these games get 1000-100,000 ping on average, have not tried/do not have any more games hosted there atm. so in proper conclusion telecom throttle mmorpgs for me so far, and appear to not give a stuff about it. g *&%&^%^% g

resolved/unresolved

if you have a problem like post it in this format or something.

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# 265885 21-Oct-2009 23:56

I doubt, but could be wrong, that Telecom or any other ISP, will target any online gaming with their traffic shaping.
Online gaming does not use a lot of traffic, especially compared to youtube, other dubious movie streaming sites or illegal torrents.

100,000 ping? not sure if that is even possible...

nate

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# 265888 22-Oct-2009 00:11

rscole86: I doubt, but could be wrong, that Telecom or any other ISP, will target any online gaming with their traffic shaping.
Online gaming does not use a lot of traffic, especially compared to youtube, other dubious movie streaming sites or illegal torrents.

Unfortunately it's true, speaking to the Telecom helpdesk they are having issues with the traffic shaping affecting all types of traffic, not just torrents. Luckily I don't do a lot of online gaming.

I was given an ETA on a fix of two weeks. Fingers crossed.

rscole86

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# 265890 22-Oct-2009 00:16

That does not mean they are targeting it, just its fallen within the scope and they are trying to fix it ;)

freitasm

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# 265935 22-Oct-2009 08:10

nate: Unfortunately it's true, speaking to the Telecom helpdesk they are having issues with the traffic shaping affecting all types of traffic, not just torrents. Luckily I don't do a lot of online gaming.

I have the impression whoever gave you this answer doesn't know anything about this plan. It's clearly stated:

"But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan."

The plan will manage all traffic. So "issues with the traffic shaping affecting all types of traffic" means notfhing because it is supposed to do it.

garvani

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# 265970 22-Oct-2009 09:33

Telecom have started advertising bigtime on tv. They specificity mention shaping online gaming in this ad, along with p2p. If you go on this plan then this is exactly what you should expect, you wont be the exception to the rule.

c4bb0ose

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Master Geek
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# 265974 22-Oct-2009 09:42

what you have to understand is that a fps game has no issues as stated in my post they fixed this issue, they have failed to as I have said before address mmorpg latency and it is only mmorpgs all the time 24/7 for the past 2 weeks that has been having this issue, I understand that they shape internet I do see that and i deal with it , but for it to be a constant bad ping with no let up ever, no there has to be something wrong there.

tripp

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# 265978 22-Oct-2009 10:00

Mmmm that seems funny as i helped test ncsofts severs / COH and champions-online (I was having problems with them as well and have contacts in telecom) mine has come right and i am on big time (mind you have not played them for a couple of months now). However look up a free vpn service and use that when gaming as the vpn traffic has no problem and you can play the game OK via the free vpn service :)

Edit: I have also emailed my contact in telecom to have a look at this thread

doozy

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# 265981 22-Oct-2009 10:06

can you please post here or PM me details on what games and times please as in:

game title:
time you are experiencing the problem:
time you aren't experiencing the problem:
(if you can tell me is it better before 4pm or better before 9am that would make resolution even faster, thanks)

I can resolve this much faster than 2 weeks if I have that detail

Thanks! :)

Tarawera Ultra 2015 done, bring on 2016

tripp

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# 265986 22-Oct-2009 10:15

speak of the devil, *points to Doozy* cheers mate :)

nate

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# 266007 22-Oct-2009 11:28

freitasm: The plan will manage all traffic. So "issues with the traffic shaping affecting all types of traffic" means notfhing because it is supposed to do it.

My understanding was only torrents were packet shaped at peak times, but I'm wrong.

Would be good to fix the latency issue. I'll PM you doozy later.

tripp

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# 266017 22-Oct-2009 11:45

all traffic goes over the same filters, its just a matter of getting the filters right so it does what it should do

Ragnor

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# 266031 22-Oct-2009 12:04

doozy: can you please post here or PM me details on what games and times please as in:

game title:
time you are experiencing the problem:
time you aren't experiencing the problem:
(if you can tell me is it better before 4pm or better before 9am that would make resolution even faster, thanks)

I can resolve this much faster than 2 weeks if I have that detail

Thanks! :)

Some background infomation for you:

Most US based mmorpg games eg World of Warcraft use TCP/IP connections. Typically the game uses around 5-10 KB/s when soloing but when in a group or raiding party can use 20-30 KB/s. If single TCP/IP connections are being limited to lower than that in peak times this is where you will you see the problems.

World of Warcraft communicates on port 3724 with the TCP protocol, servers are hosted by AT&T. This is a somewhat accurate list of the datacenters and ip addresses

http://www.wowwiki.com/US_realm_list_by_datacenter

Most NZ players would play on servers in the LA data center

However....

Many players use a SSH tunneling services (like Smooth Ping, Wow Tunnels) to play the game to bypass problems with delayed TCP acknowledgements (that result in doubling of the latency for NZ and AU players).

Basically the wow servers server won't send you another packet until you ACK the previous one, since it's 150-180ms each way over the Southern Cross Cable you end up with a latency of 300ms+. If you use a SSH tunnel to a US endpoint the endpoint does the ACK at local US latency and you can halve your ping.

I don't know if people playing over SSH tunnels are having any problems or it's just people playing with a standard connection. It would depend on how the traffic management is categorising the standard way of playing wow and the ssh tunnel way.

Hope that helps the wow addicts on Big Time.. I don't play anymore, too addictive.

c4bb0ose

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Master Geek
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# 266059 22-Oct-2009 12:57

game title:guild wars/dekaron/aion/wow
time you are experiencing the problem:all the time on guild wars,same with aion, all other games have widly varying ping from 80-2000 ping in the space of a few seconds
time you aren't experiencing the problem:it never lets down on guild wars, same with aion and its never consistantly lets down on all the other games I have tested that are mmorpgs

btw guild wars uses port 80 and 3112.

doozy

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# 266162 22-Oct-2009 17:25

Thanks Ragnor, I've got a meeting with the tech folk tomorrow to do something to fix this, don't know what that something is yet, but I will fwd them what you've provided as it may assist them

Tarawera Ultra 2015 done, bring on 2016

tunafish

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Master Geek

# 266190 22-Oct-2009 20:04

I wonder if the problem is the Bluecoat caches are now being used.

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