XT: Bad launch/registration management.

Forums › Spark New Zealand (including Skinny and BigPipe) › XT: Bad launch/registration management.

1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10

BDFL - Memuneh
79250 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#223723 10-Jun-2009 19:57

That's different from my experience...

corksta

2397 posts

Uber Geek

Trusted

Subscriber

#223727 10-Jun-2009 20:06

woody53: Its not been a great launch has it? The coverage is worse than the old system...It keeps dropping calls...nice phones but the whole deal should be an improvement.If you cant make a call all you can do is play games.

Why oh why promise and not deliver?

Care to give us some examples? I've heard nothing but good things being said about the coverage and quality of calls.

Damager

2125 posts

Uber Geek

#223740 10-Jun-2009 20:54

woody53: Its not been a great launch has it? The coverage is worse than the old system...It keeps dropping calls...nice phones but the whole deal should be an improvement.If you cant make a call all you can do is play games.

Why oh why promise and not deliver?

They have delivered. Unfortunately, there will always be some teething problems when a new network starts. For the most part, it has been a very successful launch. There have been a few users on GZ who have had issues also, but the helpful Telecom on here have been trying to assist them. Ever thought about asking them too?

You havent specified other relevant information. What phone do you have, perhaps its faulty? What area are you making calls from? What areas are the people youre calling from? Have you called Telecom to investigate it for you? Have you asked if Tier 2 or CTS can further assist your issue? Have you called into your local Telecom shop to discuss further?

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

w2krules

491 posts

Ultimate Geek

#223778 10-Jun-2009 22:00

I don't have a CDMA phone, but am getting better data coverage from the XT network. My el cheapo R6 phone will give me 1.5 Mbps download speed where my CDMA datacard doesn't even get a signal.

I was a geek before the word was invented!

neverland

25 posts

Geek

#224061 11-Jun-2009 16:27

Still not working, only had time to send an email to the reseller this morning asking whats up, no reply yet.. I don't really want to spend another day chasing it up. Looks like telecom is going to beat vodafone at the stuffing up porting process in terms of time, both in the amount I'm wasting and the length of time taken to sort it out.

Anyone from either company frequent these forums? I'd like to hear their opinions, surely if things are getting stuffed up this badly then it must be utter chaos in the call centers.

It's good to see mine isn't an isolated case, how did everyone else get their issues sorted?

EDIT: Yay it's going, guess if 2degrees offer better pricing I'll be porting again soon, I wonder if it will be a disaster again...

Nety

2584 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#224378 12-Jun-2009 15:00

@karenmonksnz can you give us an idea of how long it is taking on average for ports from Vodafone to XT to happen? I am waiting on one now but don't want to have unrealistic expectations.

Media centre PC - Case Silverstone LC16M with 2 X 80mm AcoustiFan DustPROOF, MOBO Gigabyte MA785GT-UD3H, CPU AMD X2 240 under volted, RAM 4 Gig DDR3 1033, HDD 120Gig System/512Gig data, Tuners 2 X Hauppauge HVR-3000, 1 X HVR-2200, Video Palit GT 220, Sound Realtek 886A HD (onboard), Optical LiteOn DH-401S Blue-ray using TotalMedia Theatre Power Corsair VX Series, 450W ATX PSU OS Windows 7 x64

karenmonksnz

24 posts

Geek

Trusted

#224381 12-Jun-2009 15:11

Hey,
My last word from provisioning was it could take up to 4 days to do. I beleive things have calmed down though and they are going through faster than that. If your concerned though, drop me a message.

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Nety

2584 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#224387 12-Jun-2009 15:22

OK request only went it yesterday avo (business user) so looks like I should expect it Tuesday or Wednesday next week.

Behodar

10501 posts

Uber Geek

Trusted

Lifetime subscriber

#224388 12-Jun-2009 15:23

corksta:
woody53: Its not been a great launch has it? The coverage is worse than the old system...It keeps dropping calls...nice phones but the whole deal should be an improvement.If you cant make a call all you can do is play games.

Why oh why promise and not deliver?

Care to give us some examples? I've heard nothing but good things being said about the coverage and quality of calls.

Personally I would say that the coverage is *slightly* worse. My house is tucked away behind a hill and my CDMA phone would work next to the computer, whereas my XT phone needs to sit about a metre closer to the door. I was worried that I might not get XT coverage at all, but I'm not complaining :) ... or at least I won't be once my account issues are sorted out.

Nety

2584 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#224389 12-Jun-2009 15:24

Sorry should have confirmed. I will not happen over the weekend will it? (need to know if I need to carry around two phones)

karenmonksnz

24 posts

Geek

Trusted

#224392 12-Jun-2009 15:28

I would carry both just in case! Better safe than sorry. My phone just transferred quicker than I expected it to. I only realised when the new one rang!!

nitrotech

1285 posts

Uber Geek

#224404 12-Jun-2009 16:01

After all the drama at launch getting my wifes phone sorted, I ordered a MF636 through my business telecom account earlier this week, today it hadn't arrived so rang to find the tracking number only to discover that for some reason there has been some issue with the order (at telecoms end) and it hadn't been dispatched.

Interesting that the person at telecom (who i've got to say was very helpful) was still blaming the rush of people signing up as the reason for it not being dispatched, surely 2 weeks on from launch these problems should be sorted.

I was promised a call back to let me know what was happening, 4 hours on and still waiting .........

I must be cursed

tigerlilynz

7 posts

Wannabe Geek

#224410 12-Jun-2009 16:13

u just described wat happen to my husband...they were usless...no communication yet it was our problem that my husband lsot an income over last weekend...all cause some idiot decided to discount hubbies other ph!

Behodar

10501 posts

Uber Geek

Trusted

Lifetime subscriber

#224417 12-Jun-2009 16:31

nitrotech: After all the drama at launch getting my wifes phone sorted, I ordered a MF636 through my business telecom account earlier this week, today it hadn't arrived so rang to find the tracking number only to discover that for some reason there has been some issue with the order (at telecoms end) and it hadn't been dispatched.

I had the same issue and was advised by Telecom to pick up a phone from a retail store. I did so and had it all up and running by the next morning.

nitrotech

1285 posts

Uber Geek

#224431 12-Jun-2009 17:21

And I'm OK with picking up from a retail store, but at the time I rang them they said I would have it the following day or today at the latest .... now they're not talking to me at all so what to do?

1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10