Telecom online usage meter ripping people off?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom online usage meter ripping people off?

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208 posts

Master Geek

#282727 15-Dec-2009 14:58

cbrpilot: Status page says the usage meter will be back into life some time this week. Translation: probably closer to Friday than today. In the mean time, sit back, have another beer, do not worry.

And hope our usage will be correct from now on?

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#282753 15-Dec-2009 15:51

Fair call. I think Telecom will be sufficiently embarrassed by this incident to increase its level of testing prior to making this sort of change again.

My views are my own, and may not necessarily represent those of my employer.

tardtasticx

3075 posts

Uber Geek

#282817 15-Dec-2009 17:46

Not a great couple of months for Telecom, maybe all this will make them finally realize they need to pull their sh*t together? Maybe I'm just getting my hopes up

Batman

Mad Scientist
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#282879 15-Dec-2009 19:42

tardtasticx: Not a great couple of months for Telecom, maybe all this will make them finally realize they need to pull their sh*t together? Maybe I'm just getting my hopes up

i dont care how they stuff things up -
so long as they lower their broadband prices in line with the competition i'd be happy!
FOR EXAMPLE TNBT(SS) #3 is awesome!

Batman

Mad Scientist
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#282997 16-Dec-2009 06:55

the next big thing by slingshot

wreck90

780 posts

Ultimate Geek
Inactive user

#282999 16-Dec-2009 07:15

Caps are the problem now, not speed.

I can use up my entire months data (20gb) in just 3 hours.

Sheagae

208 posts

Master Geek

#283005 16-Dec-2009 07:37

Just had a look at the 'recent activity' link on the my telecom page, and the usage states 4413 MB for this new billing cycle. Started on the 15th. Whereas we've only used 3800 MB... But I guess we just wait till they've sussed it completely.

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rscole86

4973 posts

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#283011 16-Dec-2009 08:03

wreck90: Caps are the problem now, not speed.

I can use up my entire months data (20gb) in just 3 hours.

Speed is the problem, there is no way you could get that much porn on dial up.

tardtasticx

3075 posts

Uber Geek

#283025 16-Dec-2009 08:52

rscole86:
wreck90: Caps are the problem now, not speed.

I can use up my entire months data (20gb) in just 3 hours.

Speed is the problem, there is no way you could get that much porn on dial up.

I'm sure if your dedicated enough, you'll have to find a way. lol

corksta

2397 posts

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Subscriber

#283168 16-Dec-2009 18:07

Not sure if I should be starting my own thread on this, but are the issues with the usage meter affecting just landlines? I ask because on 7th December I moved my iPhone 3GS over to Telecom from Vodafone and signed up for the 120MB data extra. According to the usage meter after 10 days I'm now sitting at nearly 119MB.

Summary of Usage
Total Usage: 118.9 MB
Daily Usage:
Date: Total Usage:
16 Dec 2009 14.2 MB
15 Dec 2009 7.3 MB
14 Dec 2009 16.9 MB
13 Dec 2009 10.4 MB
12 Dec 2009 28.1 MB
11 Dec 2009 3.4 MB
10 Dec 2009 3.3 MB
09 Dec 2009 3.2 MB
08 Dec 2009 26.4 MB
07 Dec 2009 5.6 MB

Pretty much all of last week I was at home connected to my wi-fi network, I've done a total of 22 tests to cell sites on the Speetest.net app, and a little bit of usage of Tweetie, Facebook, weather updates, Maps to check the speed of getting a GPS fix a few times but not using it for directions - surely that doesn't equate to 119MB!

The thing is is that I am not using my phone any differently at all than when I was on Vodafone, yet I would struggle to even get to 100MB a month with them.

I haven't contacted them yet to query it but wanted to check what people on here think about it first.

wiredr

203 posts

Master Geek

#283198 16-Dec-2009 19:36

corksta: Not sure if I should be starting my own thread on this, but are the issues with the usage meter affecting just landlines? I ask because on 7th December I moved my iPhone 3GS over to Telecom from Vodafone and signed up for the 120MB data extra. According to the usage meter after 10 days I'm now sitting at nearly 119MB.

Summary of Usage
Total Usage: 118.9 MB
Daily Usage:
Date: Total Usage:
16 Dec 2009 14.2 MB
15 Dec 2009 7.3 MB
14 Dec 2009 16.9 MB
13 Dec 2009 10.4 MB
12 Dec 2009 28.1 MB
11 Dec 2009 3.4 MB
10 Dec 2009 3.3 MB
09 Dec 2009 3.2 MB
08 Dec 2009 26.4 MB
07 Dec 2009 5.6 MB

Pretty much all of last week I was at home connected to my wi-fi network, I've done a total of 22 tests to cell sites on the Speetest.net app, and a little bit of usage of Tweetie, Facebook, weather updates, Maps to check the speed of getting a GPS fix a few times but not using it for directions - surely that doesn't equate to 119MB!

The thing is is that I am not using my phone any differently at all than when I was on Vodafone, yet I would struggle to even get to 100MB a month with them.

I haven't contacted them yet to query it but wanted to check what people on here think about it first.

interesting that you experienced the same as i did . let me explain.
back in june i changed to a nokia e71 on xt with the 240mb plan. regular checking of the daily data usage didnt line up with the times i used data or the quantity, i queried this with xt and didnt get a plausable answer. i was convinced i was getting charged for some one elses data not mine . when i was on cdma with a htc titan my dyata usage lined up with the actual usage times sweet. change to xt and complete shambles, a was aparently consuming nearly all of my 240mb in a month . any way the e71 couldnt access wap which is nessesary for my work so i sent the phone back and got a blackberry bold .the blackberry has its own data plan which i understand is encrypted and compressed. so i have 400mb data limit but find i rairly go over 100mb ( youtube, internet , maps songs, email with large attachments and despite all this i have never got close to 400mb limit.
i think that due to the way the blackberry system works telecom cant fudge the data usage but it certainy looks like ordinary xt data users are being charged for data they are not using .
as corksta has said how can he be using data when his phone isnt even turned on .

old3eyes

9119 posts

Uber Geek

Subscriber

#283319 17-Dec-2009 08:31

Now Thursday and this thing is still broken. This is the link we use to log in with

https://www.telecom.co.nz/sumlogin.fcc?TYPE=33554433&REALMOID=06-0002fdd2-ece4-1386-a4fc-80edbce40000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$bPLaid7UiFr%2fcTQchTKdU5ckPa0CnhjCk2Zds2Wopak%3d&TARGET=$SM$https%3a%2f%2fwww%2etelecom%2eco%2enz%2fjetstreamum%2fwholesale

Regards,

Old3eyes

tardtasticx

3075 posts

Uber Geek

#283372 17-Dec-2009 10:44

I keep getting told its "under maintenance". It ain't maintenance if its an error your trying to restore. But this has been what, 2 weeks at least now? Maybe more i think. IDK. Think we'll get an apology? lol

old3eyes

9119 posts

Uber Geek

Subscriber

#283628 18-Dec-2009 08:48

Finally an update.

"Issue:
Date:
Broadband Usage Meter
17 December 2009

Service Temporarily Unavailable 17/12/09, 5.04pm.

This service has been unavailable due to a technical issue, which our technicians are working to restore by Saturday 19 December. At this time, we expect the Usage Meter to be fully restored. Please note, we have put measures in place to ensure customers will not be disadvantaged by incorrect overage charges or slowed internet speeds, and will be communicating directly with affected customers to remedy any errors. We apologise for the inconvenience and thank you for your patience."

Regards,

Old3eyes

gumboot

78 posts

Master Geek

#283800 18-Dec-2009 15:13

I don't know much, but I do always try and check my acronyms before releasing them.

Broadband Usage Meter

hmmmm

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